Customer Account Manager

3 weeks ago


Greensboro, United States Storr Office Environments Full time

Summary:Excellent project management skills are required for this customer service-oriented position. The Customer Account Manager is supporting the lead Account Manager but also has contact between the client and Storr. The responsibility for helping manage assigned accounts is both tactical and strategic, encompassing all work from inception to collection of revenue.Primary Duties and Responsibilities:Responsibilities include: managing Storr's relationship with the customer, maintaining customer satisfaction for assigned accounts, participating in strategic account planning and performance review meetings with the customer, ensuring effective work processes are in place for assigned accounts, and being responsible for accurate documentation throughout the process.Design Responsibilities include: Using inventoried and/or redeployed products with oversight responsibility for customer's asset managed product; recommending ergonomic assessments when appropriate; verifying and maintaining building and interior space plans as well as standards as appropriate.Project Management Responsibilities include: managing budgets, schedules, and Storr manpower to meet customer-established expectations; coordination with external and/or customer subcontractors and trucking companies; documentation of all projects; participation in the development of cost estimates, critical path models/timelines and manpower needs for projects; management of redeployed product and dispositioning of product.Customer Satisfaction Responsibilities:Sundown Rule: respond to all inquiries, both internal and external the same business day.Compliance will be measured by exception.Zero Sells: at or below .25% of revenue for assigned accounts, projects, and work.Satisfactory Customer Scorecards and Storr customer surveys: cumulative customer score at or above customer-stated expectations. No Storr customer survey with a cumulative score below 7.See the attached FSG Customer Account Manager Expectations document.Supervisory Responsibilities:Lead all involved team members to meet customer expectations.Education and/or Experience:Four-year Interior Design degree from FIDER accredited university and ideally at least 1 year experience with office furniture OR a combination of a related four-year degree and a minimum of 1 year of related office furniture experience. A minimum of 1 year experience with CET is preferred.Other skills:Ability to use a scale, read installation plans, and use a tape measure. Working knowledge of NC Building Codes. Ability to work effectively in a team environment. Proven organizational and follow-through skills. Excellent communication and interpersonal skills. Proven leadership ability skills.Physical Demands:Ability to lift 10-20 pounds, sit or stand for long periods of time. Required to type reports and drive to customer locations. Must be able to communicate with customers via the phone. This is a position that may be required to work a limited amount of overtime including nights, weekends, and holidays.A valid North Carolina (or other state-issued) driver's license is required.



  • Greensboro, United States Storr Office Environments Full time

    Summary:Excellent project management skills are required for this customer service-oriented position. The Customer Account Manager is supporting the lead Account Manager but also has contact between the client and Storr. The responsibility for helping manage assigned accounts is both tactical and strategic, encompassing all work from inception to collection...


  • Greensboro, United States Storr Office Environments Full time

    Job DescriptionJob DescriptionSummary:Excellent project management skills are required for this customer service-oriented position. The Customer Account Manager is supporting the lead Account Manager but also has contact between the client and Storr. The responsibility for helping manage assigned accounts is both tactical and strategic, encompassing all work...

  • Account Manager

    6 days ago


    Greensboro, United States Elevate Textiles Full time

    Cone Denim, a global leader in denim authenticity and sustainable innovation for more than 130 years is looking to fill the position of Account Manager, based out of its division headquarters in Greensboro, NC.The Account Manager is responsible for selling denim fabrics and pocketing, identifying, developing and maintaining contacts with existing and...

  • Account Manager

    2 weeks ago


    Greensboro, United States Infinity Global, Inc. Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Account Manager is responsible for managing the support team, overseeing all operational aspects and supply chain/distribution processes and serves as the primary point of contact for the corporate client for a group of assigned accounts. The Account Manager leads by example and directs the account team to...

  • Account Manager

    6 days ago


    Greensboro, United States Infinity Global, Inc. Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Account Manager is responsible for managing the support team, overseeing all operational aspects and supply chain/distribution processes and serves as the primary point of contact for the corporate client for a group of assigned accounts. The Account Manager leads by example and directs the account team to...

  • Account Manager

    1 week ago


    Greensboro, United States Infinity Global, Inc. Full time

    Job DescriptionJob DescriptionPOSITION SUMMARYThe Account Manager is responsible for managing the support team, overseeing all operational aspects and supply chain/distribution processes and serves as the primary point of contact for the corporate client for a group of assigned accounts. The Account Manager leads by example and directs the account team to...


  • Greensboro, United States Simon Roofing Full time

    Job DescriptionJob DescriptionInside Accounts ManagerSimon Roofing is a roofing industry leader with over 123 years in business with 68 locations throughout the USA. We specialize in roofing service, restorations, and replacements. We are looking for employees with great work ethic and drive to join our organization at all levels. At Simon Roofing we offer...

  • Account Manager

    4 days ago


    Greensboro, United States LiftOne Full time

    Description Position at LiftOne Find Your Career With LiftOne We're a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.LiftOne invests in people, facilities and innovative technology as part of the essential role we...

  • Account Manager

    5 days ago


    Greensboro, United States LiftOne Full time

    Description Position at LiftOne Find Your Career With LiftOne We're a family-owned company under our third generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed. LiftOne invests in people, facilities and innovative technology as part of the essential role...

  • Account Manager

    4 weeks ago


    Greensboro, United States Carolina Tractor & Equipment Co., Inc. Full time

    As a Lift. One Account Manager, you will be combining technical knowledge with sales skill to profitably grow revenue for the company and maximize market share. This position requires someone that has a strong technical acumen, is assertive, personab Account Manager, Manager, Mechanical, Sales, Skills, Project Management, Manufacturing, Accounting


  • Greensboro, United States Oldcastle APG Full time

    Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The...


  • Greensboro, United States Oldcastle APG Full time

    Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and recharge. The...

  • Account Manager

    3 days ago


    Greensboro, United States Apple Rock Full time

    Job DescriptionJob DescriptionDescription:Job PurposeFunction as the key contact for trade show and brand space clients to assure that client expectations and budget are met by operations team through the direction of the project manager. Also, responsible for keeping the internal sales organization up to date on key developments after the job is sold....


  • Greensboro, NC, United States Echelon Fitness Multimedia LLC Full time

    Echelon Fit is looking for an Account Manager to join our team in our team. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions....


  • Greensboro, United States Redi Carpet Full time

    Job DescriptionJob DescriptionAre you a People Person? If the answer is yes, keep reading! We are seeking goal oriented SALES individuals, who have solid dedication to customer service, in the Greensboro area.   At Redi Carpet, our Account Managers are the heartbeat of our organization. They are responsible for developing new business and maintaining...


  • Greensboro, United States Advanced Personnel Resources, Inc. Full time

    Advanced Personnel Resources is seeking an experienced Accounts Payable Manager for a new opening with our client, a well-established employer in the Triad. As the Accounts Payable Manager, you will oversee the entire A/ P team, as well as accounts p Accounts Payable, Manager, Accounting, Staffing, Account, Tax


  • Greensboro, United States DH Griffin Companies Full time

    Join our dynamic team at a leading group of privately owned and integrated companies that provide contract demolition, environmental, and site development services. We are currently seeking an experienced Accounts Payable Manager to oversee all aspects of accounts payable functions at our Greensboro Corporate Office. This role is integral to our financial...

  • Account Manager

    5 days ago


    Greensboro, United States Yarde Metals Full time

    Yarde Metals, Inc. Position: Account Manager/Outside Sales Representative (Metals Service Center - Southeast) Territory: Florida, Georgia, Alabama, Tennessee Mississippi, Arkansas. Occasional coverage of Texas and Arizona as needed. Summary We are looking for an experienced Account Manager with a successful background in the metals and/or...


  • Greensboro, United States CRH Plc. Full time

    Job ID: 496469 Oldcastle APG, a CRH Company, is the leading provider of outdoor living solutions in North America with an award-winning portfolio that enables customers to Live Well Outside. Inspiring endless possibilities with enduring performance, its collection of premier building products create inviting outdoor spaces where people connect, reflect and...


  • Greensboro, United States Advanced Personnel Resources, Inc. Full time

    Advanced Personnel Resources is seeking an experienced Accounts Payable Manager for a new opening with our client, a well-established employer in the Triad. As the Accounts Payable Manager, you will oversee the entire A/P team, as well as accounts payable operations. The Accounts Payable Manager will also ensure timely and accurate processing of...