Retention Manager

2 months ago


New York, United States Mai Placement Full time
Job DescriptionJob Description

Retention Manager

$65K- $80K + Bonus

Job Description:

We are seeking a highly skilled Manager to lead our Case Management team. The ideal candidate will have a high emotional intelligence (EQ), a knack for working with people, and the ability to think creatively to find solutions. This role requires managing a diverse team and ensuring satisfaction for both clients and employees. If you are a creative, people-oriented leader with a passion for managing teams and finding innovative solutions, this may just be your calling

Responsibilities:

  • Lead and manage a Case Management team of 10-15 members
  • Develop and implement strategies to retain clients and improve customer satisfaction
  • Handle team issues and provide effective solutions
  • Maintain a high level of client and employee satisfaction
  • Think creatively to find innovative solutions
  • Maintain a positive and productive work environment

Requirements:

  • Proven management experience, particularly in handling a team of 2+ people
  • High emotional intelligence (EQ) and strong interpersonal skills
  • Excellent problem-solving abilities and creative thinking
  • Ability to juggle multiple tasks and keep both clients and employees happy
  • Experience in hiring, training, and managing performance
  • Strong organizational and leadership skills

email resume to: yanky@maiplacement.com



  • New York, New York, United States Solomon Page Full time

    About the RoleWe are seeking a highly skilled Retention Marketing Manager to join our team at Solomon Page. As a key member of our sales team, you will be responsible for developing and executing strategies to drive customer loyalty, retention, and lifetime value.Key ResponsibilitiesDevelop and Execute Retention Strategies: Create and implement comprehensive...


  • New York, New York, United States Bank of China Limited, New York Branch Full time

    Job DescriptionJob Title: Chief Data Governance OfficerJob Summary:The Chief Data Governance Officer will be responsible for managing the governance and oversight of the Record Retention program across Bank of China Limited, New York Branch. This role will involve managing the Record Retention program activities and driving improvement in the overall health...


  • New York, United States Mai Placement Full time

    Job DescriptionJob DescriptionDirector of Case Management/RetentionBrooklyn NY100k-120k+ bonusesJob Summary: The Director of Case Management/Retention will oversee and coordinate all aspects of case management and client retention. This role involves developing and implementing strategies to ensure exceptional care for clients while maintaining high levels...

  • DTC Retention Manager

    4 weeks ago


    New York, United States Solomon Page Full time

    Our client is looking to fill the role of DTC Retention Manager. The DTC Retention Manager will lead email, SMS, loyalty, and direct mail programs/channels to drive customer loyalty, lifetime value, churn prevention, and deliver on sales objectives. This position will be responsible for activation across the customer data platform and will own & oversee...

  • DTC Retention Manager

    4 weeks ago


    New York, United States Solomon Page Full time

    Our client is looking to fill the role of DTC Retention Manager. The DTC Retention Manager will lead email, SMS, loyalty, and direct mail programs/channels to drive customer loyalty, lifetime value, churn prevention, and deliver on sales objectives. This position will be responsible for activation across the customer data platform and will own & oversee...

  • DTC Retention Manager

    4 weeks ago


    New York, United States Solomon Page Full time

    Our client is looking to fill the role of DTC Retention Manager. The DTC Retention Manager will lead email, SMS, loyalty, and direct mail programs/channels to drive customer loyalty, lifetime value, churn prevention, and deliver on sales objectives. This position will be responsible for activation across the customer data platform and will own & oversee...

  • Mentor Recruitment

    3 months ago


    New York, United States Student Sponsor Partners Full time

    Job DescriptionJob DescriptionJoin our dynamic team at Student Sponsor Partners in the heart of New York City! As the Full Time Mentor Recruitment & Retention Manager, you will have the opportunity to make a significant impact on the lives of students and mentors. This position will allow you to harness your skills in recruitment and retention strategies...


  • New York, New York, United States Solomon Page Full time

    Our client is seeking to fill the position of Customer Retention Strategy Manager. This role will spearhead initiatives across email, SMS, loyalty, and direct mail channels to enhance customer loyalty, maximize lifetime value, and mitigate churn while achieving sales goals. The individual will be accountable for activation within the customer data platform...

  • Record Retention AVP

    1 month ago


    New York, United States Bank of China USA Full time

    The Record Retention Assistant Vice President will manage the governance and oversight of the Record Retention program across the Bank. They will manage the Record Retention program activities and drive improvement in the overall health and wellness of the Bank’s Record Retention. The position will include supporting record/content management governance,...


  • New York, New York, United States Metropolitan Transportation Authority Full time

    Position Title: Manager of Employee Engagement and RetentionSalary Range: $85,000 - $95,000Department: Organizational Design and DevelopmentSupervisor: Senior Manager, Employee Engagement & RetentionLocation: New York, NYWork Hours: VariesOverview:The Manager of Employee Engagement and Retention will collaborate closely with the Organizational Design and...


  • New York, United States VanderHouwen Full time

    Status: 3-Month Contract (possibly extended) Position: Digital Retention Specialist Salary: $20-22/hr Location: Hybrid (onsite 3 days a week) in Westminster, CO About the company: Since 1978, our technology solutions have been helping customers reach new levels of success by connecting information, positioning, and communication. Our solutions are at work...

  • Retention Specialist

    10 hours ago


    New York, United States Center For Employment Opportunities Full time

    Retention Specialist New York, NYIn Person M-T- 1 day HybridAnticipated deadline to submit application: September 25th, 2024 before 3:00 pm EST. Position may close early if application limit is met. Apply promptly for full consideration.The Opportunity We're looking to hire a resilient and results-driven Retention Specialist for our local program who will...


  • New York, United States AXNY Group Full time

    Job DescriptionJob DescriptionSalary: $65k - $75k American Exchange Group is a leader in the fashion industry, offering a strong portfolio of widely respected brands including Aerosoles, Jones NY, Mudd, XOXO, White Mountain, Danecraft and Naturewell. Our brands span multiple categories which include fashion watches & jewelry, tech wearables, footwear,...


  • New York, United States AXNY Group Full time

    Job DescriptionJob DescriptionSalary: $65k - $75k American Exchange Group is a leader in the fashion industry, offering a strong portfolio of widely respected brands including Aerosoles, Jones NY, Mudd, XOXO, White Mountain, Danecraft and Naturewell. Our brands span multiple categories which include fashion watches & jewelry, tech wearables, footwear,...


  • New York, New York, United States Pixi Full time

    About PixiPixi is a leading global beauty company that has been a pioneer in the industry since its establishment in 1999. Our mission is to provide high-quality, innovative products that cater to the diverse needs of our customers. We are committed to delivering exceptional customer experiences and building long-lasting relationships with our clients.Job...

  • Retention Specialist

    1 month ago


    New York, United States Buffalo Biodiesel, Inc. Full time

    Buffalo Biodiesel is in growth mode and currently seeking a Retention Specialist to join our fast-growing team!Who We Are:Buffalo Biodiesel Inc. has been in business since 2005. We are a growing company that collects and recycles used cooking oil. With over 18 years in business, we collect and process used cooking oil for the production of Biodiesel, a...


  • New York, New York, United States Revlon Full time

    About the RoleRevlon is seeking a highly skilled Senior Manager, Customer Retention and Loyalty to lead our customer retention and loyalty efforts. As a key member of our sales team, you will be responsible for developing and executing strategies to drive customer loyalty, retention, and lifetime value.Key ResponsibilitiesDevelop and Execute Retention...


  • New York, New York, United States Dow Jones & Company, Inc. Full time

    About the RoleWe are seeking a highly experienced Senior Director, Customer Retention to lead our retention team and drive the overall retention strategy of our subscriber base. As a key member of our leadership team, you will be responsible for developing and implementing a holistic retention strategy that includes pricing, subscriber communications,...


  • New York, New York, United States PRIDE Healthcare Full time

    Job DescriptionRole Overview:The Member Retention Specialist plays a crucial role in ensuring our members remain engaged and satisfied with their healthcare plans. This position focuses on:Key Responsibilities:Facilitating the recertification and renewal processes for membership.Supporting various lines of business (Medicaid, Medicare, MLTC, CHP, EP) in...


  • New York, New York, United States Book of the Month Full time

    About the RoleWe are seeking a highly analytical and driven individual to join our DTC Growth and Retention Analyst Program at Book of the Month. As a key member of our team, you will play a critical role in driving growth and retention across our customer acquisition and retention teams.Key ResponsibilitiesCustomer Acquisition: Manage at-scale customer...