Dispatch/Support Center/DSR

4 weeks ago

Austin, United States Diakon Logistics Full time
Job DescriptionJob DescriptionSalary: $18-$20/hour, DOE + bonus potential

Company Profile: 

Diakon Logistics provides white-glove, last-mile delivery solutions for the most reputable furniture and appliance retailers in the country.  Come join our growing company.

 

Job Overview:

In this office position, Delivery Service Representatives (DSR’s) will report to the DSR Supervisor. The DSR will guide deliveries of merchandise and appliances to customers by coordinating with a group of independent contractor carriers in a call center environment. With the leadership and support of the Call Center Supervisor, the DSR will build capabilities within their teams to execute the overall company's strategy and achieve results for their department(s) today and tomorrow. They work cross-functionally with key partners in our corporate office and client leadership to effectively achieve or exceed goals and produce outcomes in line with the company’s vision.

 

Responsibilities and Duties:

  • Provides administrative support for a 7 day a week delivery operation.
  • Consistent and immediate communication of operational challenges and customer escalations while executing resolutions timely.
  • Answers a high volume of calls, screens calls, schedules appointments.
  • Heavy customer service.
  • Routing via Dispatch Track.
  • Route monitoring and communicating with delivery teams throughout the day.
  • Accurate recording of daily activity, client billing, delivery contractor settlements.
  • Determine priorities and multi-tasks.
  • Maintains historical records by tracking and accurately recording information.
  • Contributes to team effort by accomplishing assigned tasks and effectively communicating to responsible parties across the network.


Skills/Requirements:

  • Bilingual with Spanish highly preferred
  • Excellent computer skills with experience using Excel and MS Office applications.
  • Data Entry Skills, Thoroughness, Organization, Attention to Detail
  • Excellent written and verbal communication skills.
  • Dependable, with a strong focus on customer service and time management.
  • High school Diploma or GED required.

 

Schedule: First and second shift. Weekdays and Weekends.  This is an in office position - no remote or hybrid options available. 

  

Hourly Rate: $18-$20/hour, DOE + bonus potential. 

 

Diakon offers competitive wages and bonuses, medical benefits, 401(k) plan with match and paid vacations and holidays to full-time employees.

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