District Police, Dispatcher

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Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.

As a community college committed to our mission, we seek to recruit and retain a workforce that:
- Values intellectual curiosity and innovative teaching- Is attracted by the college's mission to promote equitable access to educational opportunities- Cares about student success and collaborates on strategies to facilitate success for populations including; first generation college students, low-income students, and students from underserved communities.- Focused on student academic achievement and postgraduate outcomes- Welcomes difference and models respectful interaction with others- Engages with the community both within and outside of ACC

Job Posting Title:
District Police, Dispatcher

Job Description Summary:
Under general supervision, receives emergency and non-emergency calls for police service.Dispatches patrol officers to calls for service and enters accurate and concise data into the Computer Aided Dispatch System.Coordinates with external emergency services when needed for augmented response.

**Job Description**:
Description of Duties and Tasks

1) Dispatches patrol officers situations requiring police response.

2) Answers telephone calls made to emergency and non-emergency phone lines to determine if the call requires Police, Fire, EMS, or other agency response.

3) Communicates with officers via police radio. Assists in maintaining 24/7 communications operations.

4) Enters, obtains and relays information from the Texas Law Enforcement Telecommunications System.

5) Monitors fire and security alarms for all campuses.

6) Monitors video surveillance cameras for all campuses.

7) Enters data and citations, maintains daily logs, and files incident reports.

8) Assists Police Chief, supervisors, officers, and other law enforcement agencies via computer or telephone with receiving and relaying information.

9) Assists in emergency phone and panic alarm testing.

10) May enter maintenance and technical support work orders, pick up, sort and distribute department mail.

Knowledge
- Radio communication practices and protocols.
- Knowledge of college's and college Police Department policies, procedures, and standard operating practices.
- Knowledge of the operations of an emergency communications center.

**Skills**:

- Maintaining an established work schedule, which may include days, evenings, nights, and weekends.
- Maintaining confidentiality of work-related information and materials.
- Effectively using interpersonal and communications skills, including tact and diplomacy.
- Effectively using organizational, planning, and problem-solving skills.
- Effectively interpreting laws and regulations, making decisions, maintaining composure, and working effectively under stressful conditions and emergency situations.
- Interacting with people of different social, economic, and ethnic backgrounds.
- Operating telephones, radios, computers, alpha-numeric pager and other office equipment.
- Following and effectively communicating verbal and written instructions.
- Establishing and maintaining effective working relationships.
- Effectively multi-tasking.

Technology Skills
- Use a variety of spreadsheet, word processing, database, and presentation software.
- Operates multi-channel trunked radio system covering multiple counties.
- Operates police radio system in accordance with FCC Rules & Regulations.

Required Work Experience
- No work experience is required.

Preferred Work Experience
- One year work experience in public safety dispatch telecommunications or equivalent work experience and training that provides the required knowledge and skills.

Required Education
- High school diploma or educational equivalent.

Preferred Education
- Hold a Telecommunications Operator License issued by the Texas Commission on Law Enforcement.

Special Requirements
- Either already have a Telecommunications Operator License issued by the Texas Commission on Law Enforcement or be able to meet the temporary licensing requirements, satisfactorily complete the required course, and obtain a Telecommunications Operator License within the first year of employment.
- Be able to satisfactorily complete other required Department of Public Safety training and coursework within six months of employment.
- Be able to successfully pass 12 week Communications Training Program.
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