Dispatcher Ii

Position Information

**Posting Title**
- Dispatcher II**Job Requisition Number**
- COA091748**Position Number**
- 111807**Job Type**
- Full-Time**Division Name**
- Convention Ctr Emergency Servi**Minimum Qualifications**
- Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience, or operating a 2-way or multi-channel radio.**Licenses or Certifications**:

- None**Notes to Applicants**
- Starting salary will be based on overall relevant experience.

**Dispatches Uniformed Security Personnel and Staff.**

**This position relies on a successful Criminal Background check.**

**90 Day Provision for Additional Vacancy**:
**This posting may be used to fill other vacancies in other sections within the Division. Decisions on assigned section will be made at the time of hire based on business needs.**

**Please find the link **here** to the City of Austin employee benefits guide.**

**Travel**:
If you are selected for this position and meet the **Driver Safety Standards** in the City of Austin **Driver Safety Program,** you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.**The Austin Convention Center Department (**ACCD**) offers the following additional benefits to all **ACCD** employees**:

- Metro Pass for public transportation (Including Metro-Rail)
- Metro-Rail stop right in front of our Convention Center facility

**Pay Range**
- $21.78 - $24.50**Hours**

**Schedule consist of four 10-hour shifts.**
**Hours are 1:00 p.m. - 11:00 p.m.**
**Days are on a rotating schedule. Tuesday, Wednesday, Thursday or Saturday, Sunday, Monday off.**

**Job Close Date**
- 06/05/2024**Type of Posting**
- External**Department**
- Convention Center**Regular/Temporary**
- Regular**Grant Funded or Pooled Position**
- Not Applicable**Category**
- Technical**Location**
- Multiple**Preferred Qualifications**
- Experience with Computer Aided Dispatch (CAD) system and Report Management System (RMS)
- Experience working with Security Systems (Surveillance, Facility Access, Fire Systems, and Badging Systems)
- Ability to travel to more than one location
- Experience Using Microsoft Office (Outlook, Word, Excel, and PowerPoint)

**Duties, Functions and Responsibilities**

**Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.**
- Schedules and dispatches workers; work crews; equipment; or service vehicles to appropriate locations according to trouble calls received from field service personnel.
- Schedules and loans out pool vehicles to authorized employees.
- Initiate, enter and update “Calls For Service” into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.
- Operate and monitor fire alarm system for department and external buildings. Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel.
- Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.
- Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs.
- Confers with customers or other personnel to address questions; problems; and requests for service or equipment.
- Enter and dispatch work order service requests. Relays technical assistance; work orders; messages; and information to or from work crews, supervisors and field inspectors using telephones and two-way radios.
- Prepares daily work log information for reports.
- Determines types or amount of supplies needed and places orders, accordingly.
- Coordinates emergency response including evacuation process.

**Responsibilities**:

- Supervision and/or Leadership Exercised:
- None**Knowledge, Skills and Abilities**

**Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.**
- Knowledge of basic radio codes and operations of the dispatch console.
- Knowledge of procedures involved in dispatching customer services.
- Knowledge of basic office procedures.
- Knowledge of streets and highways in Austin/Travis county area.
- Knowledge of city practice, policy and procedures.
- Knowledge of safety practices and procedures.
- Skill in oral and written communication.
- Skill in planning and organizing.
- Skill in handling multiple tasks and prioritizing.
- Ability to respond quickly and calmly in emergency situations.
- Ability to use two-way radios.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to establish and maintain good working relationships with City employees