Counter Manager

4 months ago

Farmington, United States Charlotte Tilbury Full time
Job DescriptionJob Description

OVERALL PURPOSE OF THE ROLE:The Counter Manager is responsible for the effective and efficient operations of the Charlotte Tilbury brand. Always demonstrating the 5 P’s Professional, Proactive, Passionate, Prescriptive and Potential. An ambassador for the Charlotte Tilbury brand, the Counter Manager will reflect the brand values and customer base. Responsible for achieving optimal financial results by maximizing top line sales potential and ensuring superior service to our customers. The Counter Manager is also responsible for anticipating needs while executing with excellence the sales, events, merchandising, operations, training and employee development, among other tasks in this position.

MAIN DUTIES AND RESPONSIBILITIES:

  • Sales
  • Drive financial results in store to meet and exceed plan. Including Key Performance Indicators (KPI’s) – examples; Average Unit Sales (AUS) and Items Per Transaction (IPT)
  • Lead by example on personal KPI goals.
  • Communicate and manage agreed goals with the staff.
  • Responsible for being specialist amongst the retail artistry brands, demonstrating entrepreneurial spirit within the parameters of the Company guidelines.
  • Customer Service
  • Manage customer queries, through the use of sound judgement and achieving positive outcomes
  • Build partnership with the Account Executive and Area Trainer to ensure continuous training and development of the team to ensure Charlotte Tilbury standards are achieved in both areas of service and artistry
  • Take every opportunity to extend exceptional customer service beyond the in-store experience.
  • Team management
  • Proactively anticipate staffing needs, including sourcing and selecting talent to deliver business objectives, inclusive of a bench for freelance and permanent staff.
  • Determine individual and team sales targets to meet and exceed plan
  • Analyze business performance and proactively plan strategy within day to day business and events.
  • Consistently promote the Tilbury Touch to the team and customers.
  • Lead by example always to promote the Tilbury Touch and exceptional customer service
  • Create and maintain an atmosphere of open and positive communication, professionalism and creativity always through team meetings and a collaborative management style
  • Recognize and celebrate great performance
  • Operations
  • Ensure that the counter is ‘customer ready’ from open to close of business
  • Maintain the required inventory levels and accurate stock files
  • Control store expenses (i.e. counter consumables) within budget guidelines
  • Implement visual merchandising, new launch displays and collateral placement as directed by the marketing team
  • Maintain technology on counter
  • Raise operational issues for resolution in a timely manner
  • Store and Retail Partner Relationships
  • Establish and develop a cooperative and mutually respectful relationship with the store retail operations team
  • Proactively suggest win-win opportunities to drive sales within store
  • Schedule team to optimize coverage according to customer flow
  • Maintain excellent counter hygiene standards
  • Maintain the store standards and policies at all times

  • Front Counter Cashier

    4 months ago

    Farmington, United States Dairy Queen Full time

    Hello!Looking for part time or full time work? Look no further! We are looking for some more awesome people to add to our team. We are a rapidly growing company with opportunities for personal and professional growth. This includes entry level team member candidates & shift managers looking to excel.Benefit include:-Friendly, fun co-workers-Flexibile...

  • Beauty Counter Manager

    3 months ago

    Farmington, United States Nordstrom Part time

    Job DescriptionIf you are results oriented, a team leader, and thrive in a commissioned sales environment, this is the place for you to build your career. As a member of our beauty team, you’ll play a dual role—part artist, part teacher.A day in the life…Build long-lasting relationships with customers who have a passion for the latest cosmetics, beauty...

  • Lead Cash Management Associate

    4 weeks ago

    Farmington, Pennsylvania, United States Lady Luck Nemacolin Full time

    Position Overview:As a key member of our financial operations team, the Main Bank Cashier plays a vital role in ensuring the smooth functioning of cash management processes.Key Responsibilities:Manage all cash and cash equivalents within the Main Bank, overseeing the operations of the chip bank, including maintaining balance and integrity on a shift...

  • Senior Cash Management Associate

    4 weeks ago

    Farmington, Pennsylvania, United States Lady Luck Nemacolin Full time

    Position Overview:This role is crucial in managing the financial transactions within the Main Bank and Chip Bank operations, ensuring accuracy and compliance with all regulatory standards.Key Responsibilities:Oversee all cash and cash equivalents in the Main Bank, ensuring the Chip Bank is balanced and operationally efficient on a shift basis.Receive and...

  • Cashier - Main Bank

    6 days ago

    Farmington, Pennsylvania, United States Lady Luck Nemacolin Full time

    Main Bank Cashier Job DescriptionLady Luck Nemacolin is seeking a highly skilled and detail-oriented Main Bank Cashier to join our team. As a Main Bank Cashier, you will be responsible for managing the cash and cash equivalents in the Main Bank, ensuring accurate and efficient operations.Key Responsibilities:Cash and Cash Equivalent Management: Receive and...

  • Assistant Store Manager

    1 day ago

    Farmington, Connecticut, United States Este Lauder Pty. Limited Full time

    Job Title: MAC Assistant ManagerWe are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.Key Responsibilities:Support the Store Manager in...

  • Assistant Parts Manager

    4 weeks ago

    Farmington, United States Chris Auffenberg Chevrolet Buick GMC - Farmington, MO Full time

    Job DescriptionJob DescriptionSUMMARYPay is dependent on experience.Assist the Parts Manager with all aspects of the parts department. Sells parts to all customers, over the counter, through the shop, e-commerce or on the phone.  Knowledge of an inventory system.ESSENTIAL DUTIESEssential Duties include the following. Other duties may be assigned.Assists all...

  • Assistant Parts Manager

    1 month ago

    Farmington, United States Chris Auffenberg Chevrolet Buick GMC - Farmington, MO Full time

    SUMMARYPay is dependent on experience.Assist the Parts Manager with all aspects of the parts department.Sells parts to all customers, over the counter, through the shop, e-commerce or on the phone.  Knowledge of an inventory system.ESSENTIAL DUTIESEssential Duties include the following.Other duties may be assigned.Assists all customers (retail and shop) in...

  • Pharmacy Service Representative

    7 days ago

    Farmington, Michigan, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a Pharmacy Customer Service Associate, you will play a critical role in delivering exceptional customer service and ensuring a positive experience for our customers.Key ResponsibilitiesProvide courteous, friendly, and...

  • Table Games Supervisor/Table Games Assistant Shift Manager

    4 months ago

    Farmington, United States LLN PA LLC Full time

    Job DescriptionJob DescriptionNOTE: In order to work at a casino in the state of PA, you will be required to apply for and obtain a valid PA Gaming License. Candidates who accept an offer of employment will meet with the Human Resources team who will guide them through the licensing process. Oversees table games in an assigned area and on shiftAbility to...

  • Table Games Supervisor/Table Games Assistant Shift Manager

    4 days ago

    Farmington, United States LLN PA LLC Full time

    Job DescriptionJob DescriptionNOTE: In order to work at a casino in the state of PA, you will be required to apply for and obtain a valid PA Gaming License. Candidates who accept an offer of employment will meet with the Human Resources team who will guide them through the licensing process. Oversees table games in an assigned area and on shiftAbility to...

  • MAC Assistant Manager

    4 months ago

    FARMINGTON, United States MAC Full time

    Position Summary: We are seeking an inspirational and dynamic Assistant Store Manager to play a leading role in the success of the store/counter by supporting the Store Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets. Candidates should have proven supervisory, coaching and retail...

  • Restaurant Team Member

    3 weeks ago

    Farmington, Pennsylvania, United States Nemacolin Inc Full time

    Job SummaryNemacolin Inc is seeking a highly motivated and customer-focused Food Server to join our team. As a Food Server, you will be responsible for providing exceptional guest service, ensuring a seamless dining experience, and maintaining a clean and safe environment.Key ResponsibilitiesGuest Service: Provide prompt and courteous service to all guests,...

  • Pharmacy Service Representative

    5 days ago

    Farmington, Michigan, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Pharmacy Customer Service Associate to join our team at Walgreens. As a Pharmacy Customer Service Associate, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our pharmacy department.Key ResponsibilitiesProvide exceptional customer...

  • Seafood Specialist(Full Time)

    3 weeks ago

    Farmington, United States Busch's Inc. Full time

    Job DescriptionJob DescriptionStarting wage up to:$19.20/hr with experience.Calling all Foodies! Don’t romaine calm, Busch’s is HIRING! Do you love food, fun and people? Are you looking for growth, development and excellent wages? We could make the perfect pear!Our industry is ever changing and we are looking for individuals who are passionate about food...

  • PT Deli Sales Associate

    4 weeks ago

    Farmington, United States Hannaford Supermarkets Full time

    Address: USA-ME-Farmington-131 Hannaford Drive Suite 1 Store Code: Store 08291 Deli (7244917) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...

  • Parts Sales Associate

    3 weeks ago

    Farmington, Missouri, United States Chris Auffenberg Chevrolet Buick GMC Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Parts Sales Associate to join our team at Chris Auffenberg Chevrolet Buick GMC. As an Assistant Parts Manager, you will play a key role in assisting the Parts Manager with all aspects of the parts department, including sales, inventory management, and customer service.Key...

  • Sales Associate

    1 week ago

    Farmington, Michigan, United States Great Lakes Ace Hardware Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Great Lakes Ace Hardware. As a Sales Associate, you will be responsible for providing exceptional customer service, generating sales, and maintaining a high level of product knowledge.Key ResponsibilitiesProvide outstanding customer service, answering...

  • Fresh Food Retail Supervisor

    3 weeks ago

    Farmington, Michigan, United States Harps Food Stores, Inc. Full time

    Job SummaryWe are seeking a highly skilled and experienced Produce Manager to join our team at Harps Food Stores, Inc. As a key member of our retail operations team, you will be responsible for leading the produce department to deliver exceptional customer experiences and drive business growth.Key ResponsibilitiesDepartment Operations: Manage the daily...

  • Team Associate

    3 weeks ago

    Farmington, Michigan, United States Ayvaz Pizza, LLC Full time

    About the RoleAyvaz Pizza, LLC is seeking a highly motivated and customer-focused Team Member to join our team. As a Team Member, you will play a vital role in ensuring that every guest has a positive and memorable experience at our restaurant.Key ResponsibilitiesGuest Service: Greet guests with a smile, receive orders, process payments, and respond to...