Senior Support Specialist

3 months ago


Raleigh, United States Responsive Technology Partners Inc Full time
Job DescriptionJob Description

Company Culture:

Responsive Technology Partners is a Managed Services Provider in the IT space with locations spanning Virginia, North Carolina, Georgia, Texas, and Florida. We have been recognized for four consecutive years in Inc. Magazine's Annual Inc. 5000 list. We are looking for a very experienced Senior Support Specialist to join our team in Raleigh, North Carolina. The ideal candidate has a thirst for knowledge and growth, a passion for solving problems, and an unwavering ability to take initiative, needing little oversight. This role requires a candidate who can think critically, make decisions under pressure, and genuinely enjoys a challenge. The best suited candidate enjoys helping others and will embody our core values of excellence, integrity, innovation, and a servant's heart.

Job Description:

The Senior Support Specialist is responsible for working with clients on a day-to-day basis in a consulting and technical role. The successful candidate will take pride in making a difference in each of our customer's businesses. One of the primary responsibilities is to maintain a high utilization with the ability to transition quickly between tasks. The successful candidate will encounter multiple different IT environments and will need to be able to adapt quickly to meet the needs of the client. The right candidate should be able to maintain, monitor, deploy, document, and support each IT environment where multiple workstations and servers may exist. The person in this role will encounter issues related to hardware, software, and networking.

Job Responsibilities:

  • Serves as the escalation point for all technology support issues in the Responsive Technology Partners environment
  • Performs complex problem solving and assistance on diverse software applications and hardware systems
  • Oversees and performs the installation, configuration, and maintenance of computers, networks, workstations and/or other related equipment and devices
  • Engages in advanced troubleshooting and support of desktops, applications, and network connections
  • Performs routine backup and disaster recovery systems
  • Installs, troubleshoots, and repairs physical and virtual servers and other related equipment
  • Performs a full range of upgrades in accordance with existing network architecture

Desired Skills:

  • Microsoft Server, Exchange Hyper-V and Office 365 migration experience
  • Demonstrated experience with Windows Desktop Operating Systems including, but not limited to installation, configuration, and troubleshooting
  • Demonstrated knowledge of network concepts including TCP/IP
  • Thorough knowledge of DHCP, DNS, Active Directory, Group Policies, etc.
  • Knowledge of Backup Solutions and Connectwise are a plus
  • Microsoft and/or Cisco Certifications are a plus
  • Growing knowledge in VMware environments is a plus
  • Cisco Meraki and ASA experience a major plus

Qualifications:

  • Ability to communicate with clients in a professional manner
  • Ability to work independently and with a team
  • Ability to understand and meet customer IT goals as set by RTP and the customer
  • Ability to manage multiple work streams and prioritize correctly
  • Ability to follow written and/or verbal directions
  • Strong documentation skills are a must

Salary:

Salary dependent upon related work experience and certification(s).



  • Raleigh, United States Moffatt And Nichol Full time

    Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Senior IT Support Specialist to join our East Coast division. The Senior IT Support Specialist provides advanced computer related support to Moffatt & Nichol employees in all...


  • Raleigh, North Carolina, United States Moffatt And Nichol Full time

    Job Summary:Moffatt & Nichol, a leading global infrastructure advisor, is seeking a highly skilled Senior IT Support Specialist to join our East Coast division. As a key member of our IT team, you will provide advanced technical support to our employees worldwide, ensuring seamless operation of our computer systems and infrastructure.About Moffatt &...


  • Raleigh, North Carolina, United States AKC Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our IT team at AKC Limited. In this role, you will be responsible for providing advanced desktop support for Windows, Mac, and mobile devices, as well as managing user accounts in Active Directory/Azure.Key ResponsibilitiesTechnical Support: Provide tier 1 & 2 support to...


  • Raleigh, North Carolina, United States Ultimate Staffing Full time

    Position OverviewAs a Senior Legal Support Specialist, you will play a pivotal role in ensuring the smooth execution of legal documents and compliance with data privacy regulations. Your expertise will contribute significantly to the efficiency of our legal operations.Key ResponsibilitiesFinalize legal documents into their 'Execution Version' format.Prepare...


  • Raleigh, North Carolina, United States Navion Senior Solutions Full time

    Position OverviewNavion Senior Solutions is seeking a dedicated Kitchen Sanitation Specialist to join our culinary team. This role is essential for maintaining cleanliness and organization within our kitchen environment. The Kitchen Sanitation Specialist will be tasked with various cleaning and storage duties, including but not limited to washing dishes,...


  • Raleigh, North Carolina, United States Motion Recruitment Full time

    IT Support Specialist - Technical AssistanceThe IT Support Specialist plays a crucial role in delivering technical support to staff within the organization, ensuring optimal performance of IT services and infrastructure. This position entails troubleshooting hardware and software problems, managing user profiles, and providing prompt resolutions to technical...


  • Raleigh, North Carolina, United States V-Soft Consulting Group Full time

    Senior IT Specialist Job OverviewV-Soft Consulting is in search of a Senior IT Specialist to support a key client.Required Expertise:IBM IZPCA: 5 Yearsz/OS Resource Access Control Facility (RACF): 5 YearsIBM Cognos: 5 YearsKey Responsibilities:Software Deployment:Execute software installations adhering to established naming conventions and protocolsDownload...

  • Engagement Specialist

    2 weeks ago


    Raleigh, United States Navion Senior Solutions Full time

    Navion is seeking an Engagement Specialist to join its home office team based out of Raleigh, NC! The Engagement Specialist will play a crucial role in fostering a positive and engaging work environment for our team members. This opportunity will be responsible for developing and implementing strategies to enhance recruitment, retention, and engagement of...

  • Engagement Specialist

    3 weeks ago


    Raleigh, United States Navion Senior Solutions Full time

    Job DescriptionJob DescriptionNavion is seeking an Engagement Specialist to join its home office team based out of Raleigh, NC! The Engagement Specialist will play a crucial role in fostering a positive and engaging work environment for our team members. This opportunity will be responsible for developing and implementing strategies to enhance recruitment,...

  • Engagement Specialist

    4 weeks ago


    Raleigh, United States Navion Senior Solutions Full time

    Job DescriptionJob DescriptionNavion is seeking an Engagement Specialist to join its home office team based out of Raleigh, NC! The Engagement Specialist will play a crucial role in fostering a positive and engaging work environment for our team members. This opportunity will be responsible for developing and implementing strategies to enhance recruitment,...


  • Raleigh, United States DATASOFT TECHNOLOGIES Full time

    Technical Specialist- SeniorOnsiteAbout the Job Duration: 6+ Months Contract (possibility of extension) Location: Onsite- Raleigh, NC Pay rate: Hourly, depending on experience Job ID: 745148 Qualifications: This position will assist in the migration of Cisco ASA firewall to Palo Alto firewalls. The person in this role must understand the various parts of...


  • Raleigh, United States Catalyst Clinical Research, LLC Full time

    Position Summary: As a Commercial Support Specialist you will provide comprehensive strategic and administrative assistance to the entire Commercial organization, while also managing administrative tasks for a designated executive or senior leader(s). Position Accountabilities/Responsibilities: Commercial Support responsibilities include: + Provide support...


  • Raleigh, United States Catalyst Clinical Research LLC Full time

    Job DescriptionJob DescriptionPosition Summary:  As a Commercial Support Specialist you will provide comprehensive strategic and administrative assistance to the entire Commercial organization, while also managing administrative tasks for a designated executive or senior leader(s).Position Accountabilities/Responsibilities:Commercial Support...


  • Raleigh, North Carolina, United States Kisco Senior Living Full time

    Position Overview:The Sanitation Specialist at Kisco Senior Living is responsible for maintaining a pristine and organized environment within our facilities, ensuring that both residents and visitors experience a safe and hygienic atmosphere.Compensation and Schedule:**$1000 Sign-on Bonus**Schedule: Monday to Friday, 7:00 AM - 3:30 PM, with one weekend per...


  • Raleigh, North Carolina, United States Responsive Technology Partners Inc Full time

    Job OverviewCompany Culture:Responsive Technology Partners is a leading Managed Services Provider in the Information Technology sector. We pride ourselves on our recognition in the industry and our commitment to excellence. We are seeking a highly skilled Senior Support Specialist to enhance our team. The ideal candidate is driven by a desire for knowledge...


  • Raleigh, North Carolina, United States Advansys Full time

    Position: Desktop Support SpecialistLocation: Raleigh, NC (Onsite)Client: AdvansysDuration: 12 + monthsTravel Requirements: RequiredOverview:This role is designated for a Desktop Support Specialist who will provide assistance to the Client Services team. The ideal candidate will possess extensive knowledge in troubleshooting and resolving technical issues...


  • Raleigh, United States Connvertex Technologies Inc. Full time

    Job DescriptionJob DescriptionThis is an onsite position. This position will assist in the migration of Cisco ASA firewall to Palo Alto firewalls. The person in this role must understand the various parts of the ASA configuration and how those translate over to the Palo Alto system. The person must also have in-depth understanding of Palo Alto Panorama as...


  • Raleigh, North Carolina, United States Merz North America Full time

    Senior Regulatory Compliance Specialist - Medical DevicesJob Category: Research and DevelopmentPosition Overview:The Senior Regulatory Compliance Specialist for Medical Devices is responsible for overseeing regulatory initiatives associated with product development and lifecycle management.Key Responsibilities:1. Collaborate with cross-functional teams to...


  • Raleigh, North Carolina, United States CPA CFO NOW Full time

    Job OverviewWe are seeking a Senior Accounting Specialist to join our dynamic team at CPA CFO NOW. This role is pivotal in ensuring the accuracy and efficiency of our financial operations.Key ResponsibilitiesAccounts Management: Oversee both Accounts Payable and Accounts Receivable processes, ensuring full cycle management through appropriate accounting...


  • Raleigh, North Carolina, United States Well Care Health Full time

    Job SummaryThe Administrative Support Specialist will work under the supervision of the CEO with a dotted line to the Communications Manager. The position's primary functions are split evenly between general office administrative support and event and communications support.Key ResponsibilitiesProvide general administrative support to the CEO on a daily...