Senior IT Support Specialist

4 months ago

Raleigh, United States Moffatt And Nichol Full time

Moffatt & Nichol specializes in large complex waterfront infrastructure projects and is recognized as one of the worldwide leaders in this field. We are actively looking for a Senior IT Support Specialist to join our East Coast division. The Senior IT Support Specialist provides advanced computer related support to Moffatt & Nichol employees in all geographical locations. Computer related issues may include software, hardware, and mobile devices. Support is provided to our end users through email, trouble tickets, and phone. This position will also provide advanced technical support for the most complex issues. The Senior IT Support Specialist may also provide training and mentoring for less experienced team members. 

About Moffatt & Nichol:   

Moffatt & Nichol is a leading U.S.-based global infrastructure advisor specializing in the planning and design of facilities that shape and serve our coastlines, harbors and rivers, as well as an innovator in the transportation complexities associated with the movement of freight. For the 2nd year in a row, Moffatt & Nichol is ranked Engineering News-Record #1 for Marine & Port Facilities and among the Top 50 Designers in International Markets. We were also named Southeast Design Firm of the Year 2023.  

Moffatt & Nichol's professional staff includes engineers, planners, scientists and architects who serve our global client base from offices in Europe, North America, Latin America, and the Pacific Rim. The firm provides clients worldwide with customized service and a level of excellence that have become the firm’s hallmark in several primary practice areas – ports and harbors; coastal, environmental and water resources; urban waterfronts and marinas; transportation, bridges and rail; inspection and rehabilitation; and energy. 

Duties and responsibilities:  

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

Respond to end user’s requests for computer support. This will also include providing advanced support for the other IT Support Specialists and/or accepting support requests of complex difficultyReply to help desk tickets, answer the help desk phone line Provide training and mentoring for the other IT Support Specialists Update and maintain our WDS imaging server. Actively maintain our documentation and inventory using various software applicationsOne Note, Excel, Lansweeper, Active Directory Assist the Network Operations Manager with various tasks upon approval from the IT Manager Facilitate employee onboarding and offboarding by creating new employee accounts and processing employee terminations

  Other duties:  

The Senior IT Support Specialist will be responsible for providing advanced technical support to all Moffatt & Nichol employees daily. Support is provided primarily through our help desk ticket system, but will also include phone calls, direct emails, and instant messages. These support duties may include assisting employees with telephone and or voicemail related issues. Additionally, the Senior IT Support Specialist may also be required to provide advanced technical support to the other IT Support Specialists. The Network Operations Manager may assign tasks to this individual occasionally.

Please note this job posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Qualifications:  

Bachelor’s degree, associates degree, or related IT certification(s) preferred but not required Related work experience (5+ years) providing technical support in a professional environment preferred Understanding of advanced IT concepts and functions Excellent communication skills (verbal, written, and presentation)  Availability and willingness to travel Work independently within established procedures associated with the specific job function Positive attitude with a willingness to learn and work within a team Strong customer service skills All new hires will be required to successfully complete and pass a pre-employment (post offer) background check in compliance with NIST 800-171 Moffatt & Nichol uses E-Verify and employment is contingent upon the legal ability to obtain employment in the U.S. and to present the required documentation at hire 

Working conditions:

Sedentary for prolonged period of time, interact with clients, and travel occasionally.

  • Dietary Support Specialist

    1 week ago

    Raleigh, North Carolina, United States Capital Senior Living Full time

    **Job Summary**Capital Senior Living is seeking a dedicated and customer-focused Dietary Support Specialist to join our team. As a Dietary Support Specialist, you will play a vital role in providing exceptional dining experiences for our residents.**Key Responsibilities:**Deliver food and beverages to residents in a timely and efficient manner, ensuring...

  • Senior IT Support Specialist

    4 days ago

    Raleigh, North Carolina, United States Moffatt And Nichol Full time

    About Moffatt & NicholMoffatt & Nichol is a leading global infrastructure advisor specializing in the planning and design of facilities that shape and serve our coastlines, harbors, and rivers. We are a innovator in the transportation complexities associated with the movement of freight.Job SummaryWe are seeking a Senior IT Support Specialist to provide...

  • Senior Support Specialist

    4 months ago

    Raleigh, United States Responsive Technology Partners Inc Full time

    Job DescriptionJob DescriptionCompany Culture:Responsive Technology Partners is a Managed Services Provider in the IT space with locations spanning Virginia, North Carolina, Georgia, Texas, and Florida. We have been recognized for four consecutive years in Inc. Magazine's Annual Inc. 5000 list. We are looking for a very experienced Senior Support...

  • Senior IT Support Specialist

    2 weeks ago

    Raleigh, North Carolina, United States Moffatt And Nichol Full time

    Job Summary:Moffatt & Nichol, a leading global infrastructure advisor, is seeking a highly skilled Senior IT Support Specialist to join our East Coast division. As a key member of our IT team, you will provide advanced technical support to our employees worldwide, ensuring seamless operation of our computer systems and infrastructure.About Moffatt &...

  • Senior Technical Support Specialist

    2 weeks ago

    Raleigh, North Carolina, United States AKC Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our IT team at AKC Limited. In this role, you will be responsible for providing advanced desktop support for Windows, Mac, and mobile devices, as well as managing user accounts in Active Directory/Azure.Key ResponsibilitiesTechnical Support: Provide tier 1 & 2 support to...

  • Senior Legal Support Specialist

    2 weeks ago

    Raleigh, North Carolina, United States Ultimate Staffing Full time

    Position OverviewAs a Senior Legal Support Specialist, you will play a pivotal role in ensuring the smooth execution of legal documents and compliance with data privacy regulations. Your expertise will contribute significantly to the efficiency of our legal operations.Key ResponsibilitiesFinalize legal documents into their 'Execution Version' format.Prepare...

  • Kitchen Sanitation Specialist

    3 weeks ago

    Raleigh, North Carolina, United States Navion Senior Solutions Full time

    Position OverviewNavion Senior Solutions is seeking a dedicated Kitchen Sanitation Specialist to join our culinary team. This role is essential for maintaining cleanliness and organization within our kitchen environment. The Kitchen Sanitation Specialist will be tasked with various cleaning and storage duties, including but not limited to washing dishes,...

  • Senior Technical Support Specialist

    2 weeks ago

    Raleigh, North Carolina, United States BriteCore Full time

    Job SummaryWe are seeking a highly skilled Senior Technical Support Specialist to join our technical services team at BriteCore. As a key member of our team, you will be responsible for providing top-notch technical support to our largest customers, helping them overcome complex challenges and ensuring their success with our Policy Administration System...

  • Medication Care Specialist

    1 week ago

    Raleigh, North Carolina, United States Sunrise Senior Living Full time

    Job SummarySunrise Senior Living is seeking a highly skilled Medication Care Specialist to join our team. As a Medication Care Specialist, you will be responsible for providing high-quality care and services to our residents by administering medication and treatments in a safe and organized manner.ResponsibilitiesAdminister medication and treatments to...

  • Senior IT Specialist

    3 weeks ago

    Raleigh, North Carolina, United States V-Soft Consulting Group Full time

    Senior IT Specialist Job OverviewV-Soft Consulting is in search of a Senior IT Specialist to support a key client.Required Expertise:IBM IZPCA: 5 Yearsz/OS Resource Access Control Facility (RACF): 5 YearsIBM Cognos: 5 YearsKey Responsibilities:Software Deployment:Execute software installations adhering to established naming conventions and protocolsDownload...

  • IT Support Specialist

    3 weeks ago

    Raleigh, North Carolina, United States Motion Recruitment Full time

    IT Support Specialist - Technical AssistanceThe IT Support Specialist plays a crucial role in delivering technical support to staff within the organization, ensuring optimal performance of IT services and infrastructure. This position entails troubleshooting hardware and software problems, managing user profiles, and providing prompt resolutions to technical...

  • Technical Specialist

    2 days ago

    Raleigh, North Carolina, United States V-Soft Consulting Group Full time

    Job Title: Technical Specialist - Senior - HighV-Soft Consulting Group is seeking a highly skilled Technical Specialist - Senior - High to join our team. As a Technical Specialist - Senior - High, you will be responsible for developing and implementing fixes for bugs and issues found in ServiceNow production for Customer Service Management.Key...

  • Senior ServiceNow Product Developer and Administrator Lead

    2 days ago

    Raleigh, North Carolina, United States IT Avalon Full time

    About the RoleWe are seeking a highly skilled and experienced Senior ServiceNow Product Developer and Administrator Lead to lead our Experience Management products. As a key member of our team, you will be responsible for guiding the strategic direction of our products, overseeing product development operations, and leading technical solution design...

  • Caregiver, Part Time

    5 days ago

    Raleigh, North Carolina, United States Sunrise Senior Living Full time

    About the RoleSunrise Senior Living is seeking a dedicated and compassionate Caregiver, Part Time to join our team. As a Caregiver, you will play a vital role in providing exceptional care and services to our residents, promoting their independence and well-being.ResponsibilitiesBuild Meaningful Relationships: Develop strong bonds with residents and their...

  • Engagement Specialist

    4 weeks ago

    Raleigh, United States Navion Senior Solutions Full time

    Navion is seeking an Engagement Specialist to join its home office team based out of Raleigh, NC! The Engagement Specialist will play a crucial role in fostering a positive and engaging work environment for our team members. This opportunity will be responsible for developing and implementing strategies to enhance recruitment, retention, and engagement of...

  • Senior Care Specialist

    2 days ago

    Raleigh, North Carolina, United States Senior Helpers of the Triangle Full time

    About Senior Helpers of the TriangleWe are proud to be the first and only national in-home care provider to receive certification as a Great Place to Work. Our team is dedicated to providing exceptional care and support to our clients, and we are seeking a compassionate and skilled Personal Care Assistant to join our team.Job SummaryWe are seeking a Personal...

  • Engagement Specialist

    1 month ago

    Raleigh, United States Navion Senior Solutions Full time

    Job DescriptionJob DescriptionNavion is seeking an Engagement Specialist to join its home office team based out of Raleigh, NC! The Engagement Specialist will play a crucial role in fostering a positive and engaging work environment for our team members. This opportunity will be responsible for developing and implementing strategies to enhance recruitment,...

  • Senior Technical Specialist

    1 week ago

    Raleigh, North Carolina, United States ITProFound Full time

    Job Title: Senior Technical SpecialistITProFound is seeking a highly skilled Senior Technical Specialist to join our team. As a key member of our technical staff, you will be responsible for providing guidance and leadership in the usage and support of a collection of development platforms, technical architectures, or business applications and products that...

  • Technical Specialist- Senior

    2 weeks ago

    Raleigh, United States DATASOFT TECHNOLOGIES Full time

    Technical Specialist- SeniorOnsiteAbout the Job Duration: 6+ Months Contract (possibility of extension) Location: Onsite- Raleigh, NC Pay rate: Hourly, depending on experience Job ID: 745148 Qualifications: This position will assist in the migration of Cisco ASA firewall to Palo Alto firewalls. The person in this role must understand the various parts of...

  • Senior IT Infrastructure Specialist

    1 week ago

    Raleigh, North Carolina, United States Sunrise System Inc Full time

    **Job Title:** Senior IT Infrastructure Specialist**Job Summary:**We are seeking a highly skilled Senior IT Infrastructure Specialist to join our team at Sunrise System Inc. As a key member of our infrastructure team, you will be responsible for designing, implementing, and maintaining our IT infrastructure.**Key Responsibilities:****Technical Lead:**...