Call Center Representative
1 month ago
Are you ready to embark on a rewarding career as a Call Center Representative ? Look no further – we have the perfect opportunity for you
Location: Reno,NV
The Call Center Representative at Webcraft Stylers will handle inbound and outbound calls, providing excellent customer service and support. This role is suited for a motivated individual with strong communication skills and the ability to manage customer inquiries effectively.
Key Responsibilities
- Answer inbound calls and respond to customer inquiries and concerns.
- Make outbound calls to follow up on customer issues and provide support.
- Provide accurate information about products and services.
- Assist customers with order placements, cancellations, and returns.
- Resolve customer complaints in a professional and efficient manner.
- Maintain detailed and accurate records of customer interactions.
- Collaborate with other departments to ensure customer satisfaction.
- Meet or exceed performance metrics and targets.
- Stay updated on product knowledge and company policies.
- Participate in training sessions and team meetings.
Skills, Knowledge and Expertise
- High school diploma or equivalent; additional education or experience in customer service is a plus.
- Previous experience in a call center or customer service environment preferred.
- Excellent verbal and written communication skills.
- Strong problem-solving and multitasking abilities.
- Proficiency in using computers and customer service software.
- Ability to work in a fast-paced environment.
- Positive attitude and a commitment to providing outstanding customer service.
- Flexibility to work various shifts, including evenings and weekends.
Why Join Us?
- Health, dental, and vision insurance.
- Paid time off (PTO) and holiday pay.
- Retirement savings plan with company match.
- Opportunities for career advancement.
- Employee discount on Webcraft Stylers products.
- Ongoing training and development programs.
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