Welcome Desk Lead Representative

1 month ago

Austin, United States Shalom Austin Full time
Job DescriptionJob DescriptionDescription:If you want to be a part of a growing organization and make a difference in the community, come work for Shalom Austin
Dell JCC Welcome Desk Lead Representative for covering the morning shift Monday - Friday 5:45 AM - 1:00 PM
Compensation
  • We’ll pay you an hourly wage of $17.00/hour.

Our great benefits

  • We’ll provide a FREE membership to the fitness and aquatics center, and offer you discounts on programs, including personal training.
  • We are a learning organization Our staff have regular opportunities for training and continuing education.
  • We offer outstanding medical insurance coverage through Cigna, and we’ll pay over 80% of the premium cost of our base plan on your behalf.
  • You will have the option to contribute to our 403(b) with and the opportunity for a company match.
  • We provide life and long-term disability insurance, and we pay 100% of the cost for you.
  • We will give you lots of paid time off. First-year employees receive: 18 days of paid time off, and more than 15 Jewish and Federal holidays.
  • We’ll offer you up to a 50% discount for your kiddos in our amazing early childhood program, as enrollment allows.
  • You will have access to our amazing Employee Assistance Program (EAP).
  • We understand that you need a work/life balance and that you have commitments outside of the workplace, so we’ll do our very best to offer you some flexibility in your work schedule.
  • We’ll provide you with the opportunity to make a difference in the Central Texas Jewish community every day.

About the Job

We need you to fill the role of a Welcome Desk Lead Representative on the Dell JCC Member Services team. This is a full-time position. You'll be working alongside two other leads, welcome desk staff and management who want to see you grow and succeed.


This position is responsible for covering the morning shift Monday - Friday 5:45 AM - 1:00 PM


The position of the Welcome Desk Lead entails overseeing all welcome desk policies and procedures, operations, supporting the staff and creating a welcoming environment for our members through leadership.


You’ll wow us by masterfully performing the following key duties and responsibilities:

  • Serve as a highly visible and approachable customer service representative, assisting members and guests with their needs upon entering the JCC building.
  • Greeting members with a smile as you check them into the facility and answering basic questions about programs and services in person, via phone and e-mail.
  • Engaging and interacting with hundreds of different individuals daily.
  • Proactively addressing member and staff questions and concerns; utilize systems to communicate with appropriate department management.
  • Provide excellent customer service, problem solving and address member concerns.
  • Register members and guests for membership and programs using Daxko and assist members in updating their accounts as needed.
  • Act as a leader and mentor to the welcome desk staff with support, guidance and a positive attitude.
  • Delegate tasks and projects to the welcome desk team for efficiency at the Welcome Desk.
  • Manage voicemails, e-mails, towel collection notices and tours. Help maintain cleanliness at the welcome desk, living room, courtyard, and J Cafe to ensure a clean and welcoming environment at all times.
  • Manage team break times while working.
  • Ensure training and guidance to the welcome desk staff using applications: Setmore, Ballbutton, Jackrabbit, Paylocity, Asset Essentials and Daxko.
  • Support the Membership Experience Team by carrying out specific tasks and projects as delegated by the Membership Manger, Assistant Membership Director and Membership Experience Director.
  • Report concerns regarding welcome desk staff.
  • Other duties as assigned.
Requirements:
  • Pass all required criminal history background checks (which may, depending on the position you are hired for, include an FBI fingerprint check).
  • At least one year of work experience or equivalent.
  • Adhere to our Mission, Core Values, and all HR policies and procedures.
  • Have availability Monday - Friday 5:45 AM - 1:00 PM.

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