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Client Engagement Specialist

2 months ago

Austin, Texas, United States UPLIFT Desk Full time
Job Overview

Position Summary

As a Client Engagement Specialist, you will represent our organization to our valued customers. Your primary goal will be to ensure an exceptional customer experience by addressing inquiries, troubleshooting issues, and providing effective solutions through various communication channels such as phone, chat, and email. We seek an individual who can efficiently manage their time and prioritize tasks, as you will be expected to handle a significant volume of customer interactions daily.

Essential Qualifications

  • Minimum of 2 years of relevant experience in Customer Service
  • Ability to learn swiftly and demonstrate technical proficiency; your enthusiasm and curiosity will enable you to contribute meaningfully from the outset
  • Strong work ethic coupled with a high degree of empathy, energy, and enthusiasm
  • Excellent verbal and written communication skills, conveying information in a friendly, professional, and empathetic manner
  • Ability to thrive under pressure, manage multiple tasks, and prioritize effectively
  • Self-motivated with effective time management skills

Desirable Qualifications

  • Strong organizational abilities and meticulous attention to detail
  • Proficient in Google Workspace
  • Adaptable to changes and proactive in seeking feedback to enhance work practices

Key Responsibilities

  • Handle a high volume of phone calls, chats, cases, and emails
  • Become an expert on our product offerings across a continually expanding range
  • Guide customers through troubleshooting processes and complete warranty claims
  • Assist customers with issues related to damaged or missing products
  • Review customer orders, respond to inquiries, and make adjustments as necessary
  • Understand and communicate return, warranty, and shipping policies to provide accurate assistance
  • Identify, document, and escalate potential customer complaints in accordance with standard procedures
  • Work towards achieving the Customer Service Team's quality and productivity objectives
  • Collaborate in a team-oriented environment that emphasizes continuous learning and innovation

Employee Benefits

  • A merit-based environment that recognizes growth and achievements irrespective of tenure
  • Generous paid time off policy
  • 401K plan with 4% company matching and immediate vesting after one year
  • Comprehensive health insurance options for employees and their dependents, including domestic partners
  • Flexible spending accounts for healthcare and childcare expenses
  • Company-paid life insurance and disability coverage
  • Complimentary UPLIFT Desk after one year of service
  • 50% discount on all UPLIFT products
  • Free snacks and beverages available in the workplace
  • On-the-job training and professional development opportunities
  • A supportive and engaging workplace culture that promotes well-being

About UPLIFT Desk

As a rapidly growing mid-sized company, our mission is to provide exceptional customer service. We offer thoughtfully designed, high-quality office solutions to enhance the well-being of our customers and employees.

UPLIFT Desk has transformed the shopping experience for office furniture, starting with our award-winning UPLIFT Standing Desk, complemented by a comprehensive range of office products designed to optimize comfort, health, and productivity. Our Product Development team is dedicated to creating the highest quality ergonomic office furniture, while our e-commerce platform allows customers to customize their purchases. Our Order Processing and Warehouse teams ensure timely inventory management and order fulfillment, supported by our dedicated Sales and Customer Service teams.

Commitment to Sustainability

  • For every solid wood desk sold, we plant five new trees in U.S. National Forests, contributing to environmental restoration.
  • Our operations are solar-powered, generating over a megawatt of electricity through rooftop solar panels.
  • We utilize sustainable materials in our products, including:
    • Bamboo, a rapidly renewable resource used in desktops and accessories.
    • Eco Curve desktops made from 100% recycled MDF, minimizing environmental impact.
    • Rubberwood desktops, repurposing trees that have completed their latex production cycle.

Equal Opportunity Employer

UPLIFT Desk is committed to building a diverse workforce that reflects the communities we serve. We provide equal employment opportunities to all individuals without regard to race, gender, age, sexual orientation, disability, or any other protected status.