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IT Service Desk Specialist
2 months ago
TITLE: IT Service Desk Specialist
CLIENT: Financial
LOCATION: Houston Texas
TYPE: Permanent
SALARY or RATE: Dependent on Experience
URGENCY: ASAP
SUMMARY:
The IT Service Desk Specialist is responsible for providing industry-leading customer service and technical support to the organization's 300+ internal users.
DUTIES:
- Provide prompt issue resolution and excellent customer service through Zoho's ManageEngine software suite, ServiceDesk Plus, Desktop Control, AD Manager Pro, and Password Manager Pro
- Handle tickets and calls, ensuring timely and effective support
- Manage multiple large-scale projects, such as dashboard reporting and physical security access control
- Maintain strong vendor relationships and oversee IT operations-related maintenance contracts
- Collaborate with cross-functional departments to achieve the company's goals and objectives
- Utilize Active Directory to create users, assign groups, and edit group policies
- Perform operating system imaging and program installation based on departmental requirements
- Leverage Zoom software to create softphone policies and groups for end-users
- Support the Cisco software and phone system to assist end-users
- Use VMware Horizon Client to troubleshoot virtual machines, reset them, and remove them as needed
- Manage the Verkada software suite to change badge permissions and assign access permissions
- Use a variety of remote access tools, such as VNC, to provide technical support to end-users
- Demonstrate proficiency in utilizing ManageEngine Service Desk Plus, Desktop Control, AD Manager Pro, and Password Manager Pro to resolve support tickets, remotely access end-user computers, and manage Active Directory
- 0-3 years of experience as an IT Service Desk Specialist or a similar technical support role
- Proven track record of providing exceptional customer service and issue resolution
- Extensive knowledge of IT service management tools, particularly Zoho's ManageEngine suite
- Expertise in managing projects, vendor relationships, and enterprise-level security
- Strong understanding of Active Directory, operating system imaging, and remote access tools
- Proficient in using Cisco software, Zoom, VMware Horizon Client, and Verkada
- Excellent communication, problem-solving, and collaboration skills
- Ability to work independently and as part of a dynamic IT team
- Continuous learning mindset to stay up-to-date with the latest IT trends and technologies
EDUCATION:
Bachelor's Degree or relevant years of experience desired.
If you possess the required skills and experience, we encourage you to apply for this IT Service Desk Specialist role. We look forward to hearing from you.
