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Client Intake Coordinator

2 months ago

Brentwood, United States Medical House Calls Part time
Job DescriptionJob Description


Title: Client Intake Coordinator

Department: Medical House Calls US LLC

Job Summary:

The Patient Coordinator serves as the first point of contact for Medical House Calls. This person is the first impression for each patient and must demonstrate excellent phone etiquette and exceptional customer service skills. This person effectively communicates via phone, text messages and email ensuring that all Patient Coordinator duties are completed accurately and delivered with high quality and in a timely manner.

Duties/Responsibilities:

● Strong organizational abilities, adeptness with new software, and diligent follow-up skills.

● Exceptional communication skills (verbal and written).

● Maintain patient confidentiality.

● Position may require data entry into multiple databases.

● Answering all incoming telephone calls and incoming text messages.

● Communicate schedule updates, i.e., cancellations, changes, and delays to appropriate staff/patients/family members.

● Schedule appointments, and services ensuring accuracy of data entered into scheduling system in a timely manner.

● Support patient scheduling systems in conjunction with clinical and medical staff and patient information.

● Responsible for canceling and rescheduling patients when necessary to ensure appropriate medical treatment and/or testing.

● Provide courteous, respectful, and helpful service to patients seeking information and/or treatment: office, phone, email communications.


● Ensures compliance with federal, state, and local laws and regulations pertaining to patient privacy and confidentiality, i.e. HIPAA laws. Etc.

● Resolve patient problems and complaints on a timely basis. Handles conflict with patients constructively and appropriately.

● Assist with patient referrals to specialists.

● Send intake forms to all new patients and ensure that these records are placed into the patient charts prior to appointments.

● Create school and work excuses for patients as needed.

Required Skills/Abilities:

● Proficient in Microsoft Office applications, including Word, Outlook and basic Excel.

● Strong background in Medical Terminology.

● Proficiency with EMR system.

● Excellent oral and written communication skills required.

● Must poss