Client Services Representative

4 weeks ago

Brentwood, United States Find Great People | FGP Full time

JOB SUMMARY:

The Client Services position assists the Financial Advisor with various administrative tasks and

provide clients with quality service. This position interacts daily on the phone and in person with

prospective and existing clients including handling basic inquiries. The role schedules and coordinates meetings and appointments for advisors while maintaining databases and creating reports using the Client Relationship Management platform. This position will have routine contact with internal and external customers required to obtain, clarify or provide facts and information while sustaining a professional image. This role provides excellent customer service to team members and customers while demonstrating the company values and supporting the mission.


JOB DUTIES AND RESPONSIBILITIES:

• Interact daily on the phone and in person with prospective and existing clients including handling

basic inquiries

• Schedule and coordinate meetings and appointments for advisors

• Create and maintain records and files

• Maintain databases and creates reports using the Client Relationship Management platform

• Transcribe and prepare correspondence

• Request compliance approval for bulk client communications

• Receive cross-training and assist with other operational functions as required

• Handle or delegate executive Advisor emails

• Coordinate travel arrangements for executive advisor

• Schedule and confirm client meetings with Advisors, clients, and other outside partners

• Schedule executive level leadership meetings

• Generate reports for Advisor and Team

• Regular and timely attendance is required

• Generate birthday card reports and prepare cards for signing and mailing

• Perform other duties as assigned


REQUIRED QUALIFICATIONS:

• Associates degree or 2 years of administrative experience in lieu of degree

• Proficient in Microsoft Office Suite and video conferencing systems

• Ability to work on multiple projects simultaneously while accomplishing daily tasks

• Effective oral and written communication skills and excellent interpersonal skills

• Attention to detail, critical thinker and problem-solving skills

• High standards for integrity, honesty, professionalism, and work ethic

• Commitment to service excellence

• Ability to work independently while demonstrating excellent organization and follow through

• Demonstrates flexible and efficient time management and ability to prioritize workload

• Ability and willingness to move with purpose and a strong sense of urgency

• Self-motivated, positive, and enthusiastic

• Self- starter with a strong desire to exceed expectations and capable of supporting a team

• Maintains confidentiality discretion

• Ability to effectively work in collaboration with others to achieve business objectives.

• Willing to grow and be challenged

• Attend training as requested

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