Guest Services Curator

1 month ago

Warwick, United States Coury Hospitality LLC Full time
Job DescriptionJob DescriptionDescription:

POSITION SUMMARY:

This is a highly visible role which has a direct impact on creating the guest experience. Welcomes and accommodates guests, visitors and staff in a warm and courteous manner. Oversees the guest registration and check-out process. Promotes hotel services and amenities and provides helpful information.


RESPONSIBILITIES:

· Must have a true desire to satisfy the needs and desires of our guests and others in a fast paced environment. Perform all duties toward the goal of maximizing guest service.

· Greet all guests and visitors in a friendly, professional manner, giving proper eye contact and prompt attention. Be on alert for guests or visitors that appear to have questions or need aid and be ready to assist them at all times.

· Greet guests who have made advance reservations for lodging and register them in an efficient and pleasant manner. Greet visitors who are looking for accommodations and attempt to meet their needs.

· Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)

· Accommodate room changes expediently.

· Ensure a high level of knowledge of the hotel, including, but not limited to, hotel rates and promotions, room types and layouts, hotel services and amenities, restaurant offerings and hours of operation, and hotel’s historical significance.

· Acquaint guests with city attractions, community events and nearby areas of interest.

· Help resolve guest issues and respond to special requests. In the case of a service failure, listen empathetically to the issue, promptly report the issue to Management, and implement an appropriate service recovery response in order to restore guest satisfaction.

· Settle guest accounts upon check-out and process forms of payment. Accurately following accounting procedures and cash handling policies.

· Respond to all questions, whether from a guest, visitor or a coworker, in a courteous, pleasant manner and give out accurate, helpful information.

· Responsible for proper key control and other security measures.

· Participate in safety/security training and maintain knowledge of all safety procedures, including life safety, emergency/fire evacuation, and other protocols to ensure a safe and security environment.

· Work closely and cooperatively with other front office and administration staff, including Valets, Bellman, Sales and Accounting team. Exemplify strong teamwork and treat all coworkers with professional respect.

· Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)

· Properly handle lost and found items.

· Report accidents, injuries, and any unsafe conditions to Management and Maintenance.

· Report all maintenance issues for guest satisfaction.

· Report to work wearing the required uniform and meeting professional grooming standards.

· Maintain confidentiality of all guests and hotel information

· Perform other duties as assigned.

Requirements:

KNOWLEDGE, SKILLS AND ABILITIES:

Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.· Strong customer-relation skills with a total commitment to guest satisfaction. Must be a "people- person" who thrives on public contact.· Ability to deal with guests when they are angry or upset.· Professional appearance and mannerism.· Knowledge of computer keyboard and printer operation. Ability to accurately and efficiently input information into computer systems.· Previous cashier experience/ Basic accounting skills.· Ability to work quickly and thoroughly when under pressure.· Knowledge of hotel facilities and features.· Ability to attend to more than one task at a time.· Ability to maintain excellent attendance and punctuality.


EXPERIENCE:

Customer Service experience preferred.

Open availability preferred.


PHYSICAL DEMANDS:Must be able to stand for long periods of time.· May include crowded office setting or “close quarters”.· General office environment with limited physical activity.

  • Guest Service Expert>

    2 months ago

    Warwick, United States Smashburger Full time

    Smashburger - 1000 Bald Hill Rd [Food Service / Crew Member / Team Member] As a Guest Service Expert at Smashburger, you'll: Ensure each guest receives Gold Standard service; Be knowledgeable of all menu items and be able to make suggestions and answer questions; Process POS transactions and accurately follow cash handling procedures; Personalize food...

  • Guest Service Associate/Cashier

    1 month ago

    Warwick, United States Global Partners Full time

    Job Description:Now Hiring for Guest Service Associates – Full-time and/or Part-timeWe are looking to add an Guest Service Associate (GSA) to our family. Our GSA will be responsible for driving top notch guest experience while facilitating the completion of all store level tasks. We know you have many choices when choosing where to work. And what you...

  • Guest Services Representative

    2 weeks ago

    Warwick, United States The Edge Fitness Clubs Full time

    Become a Vital Part of The Edge Fitness ClubsAt The Edge Fitness Clubs, we are committed to fostering a vibrant community focused on fitness and well-being. As a member of our team, you will play a crucial role in enhancing the experience of our guests and members through exceptional service and support.Key Responsibilities:Embody the core values of The Edge...

  • Guest Services Representative

    6 days ago

    Warwick, United States WMC Health Network Full time

    The Guest Services Representative manages the communication network of the organization. Responsibilities: They are responsible to receive the incoming calls and provide the callers with necessary information. They are the voice of the organization. They help to coordinate all calls for hospital staff and departments. They make certain the enquiries made...

  • Guest Room Cleaner

    2 weeks ago

    Warwick, Rhode Island, United States Waterford Fire Service Full time

    Position: Room AttendantCompany: Waterford Fire ServiceLocation: Warwick, RIJob OverviewThe Room Attendant plays a crucial role in maintaining the cleanliness and overall appearance of guest accommodations. This position is essential in ensuring that every room is welcoming and comfortable for our guests.Key ResponsibilitiesThoroughly clean and sanitize...

  • Guest Room Specialist

    2 weeks ago

    Warwick, Rhode Island, United States Coury Hospitality LLC Full time

    Job OverviewPOSITION SUMMARY:The primary responsibility of the Room Attendant is to ensure that all areas of the hotel are cleaned to the highest standards, significantly contributing to the overall guest experience. This role involves addressing maintenance issues and managing guest inquiries or concerns while ensuring the privacy and security of all guest...

  • Food & Beverage Manager

    4 weeks ago

    Warwick, United States Coury Hospitality LLC Full time

    Job DescriptionJob DescriptionDescription:The F&B Manager sets and achieves the highest standards in all areas of restaurant operations including the Curator experience, Guest experience, and financial results. He/she oversees training and development of all F&B Curators and leads the way in providing exceptional food in a safe, clean and inviting...

  • Guest Services Representative

    6 days ago

    Warwick, United States The Edge Fitness Clubs Full time

    Become a Vital Part of The Edge Fitness ClubsWelcome to a premier fitness environment where you will engage with a vibrant team committed to transforming lives through passion and motivation. At The Edge Fitness Clubs, we emphasize the importance of community, health, collaboration, enjoyment, and most importantly - making a difference in people's lives.Key...

  • Bar Service Specialist

    2 weeks ago

    Warwick, Rhode Island, United States TPG Hotels & Resorts Full time

    Position: Bar Service SpecialistAbout Us:At TPG Hotels & Resorts, we pride ourselves on creating a welcoming atmosphere for our guests. Our team is dedicated to ensuring that every visitor feels at home, providing exceptional service and memorable experiences.Role Overview:As a Bar Service Specialist, you will play a crucial role in enhancing the guest...

  • Room Service Specialist

    2 weeks ago

    Warwick, Rhode Island, United States Waterford Fire Service Full time

    Position: Room AttendantCompany: Waterford Fire ServiceOverview:The Room Attendant plays a vital role in ensuring that guest accommodations are clean, comfortable, and welcoming. This position involves thorough cleaning and maintaining the highest standards of cleanliness in guest rooms.Key Responsibilities:Perform comprehensive cleaning of guest rooms,...

  • Banquet Service Manager

    3 days ago

    Warwick, Rhode Island, United States Coury Hospitality Full time

    Banquet Captain Job DescriptionJob Summary:The Banquet Captain is a key member of our Coury Hospitality team, responsible for providing exceptional leadership and direction to staff during banquet events. This role requires a high level of attention to detail, excellent guest service skills, and the ability to work effectively in a fast-paced environment.Key...

  • Bar Service Specialist

    2 weeks ago

    Warwick, Rhode Island, United States TPG Hotels & Resorts Full time

    Position: Bar Service SpecialistAbout Us:At TPG Hotels & Resorts, we pride ourselves on creating a welcoming atmosphere for our guests. Our associates play a vital role in ensuring that every visitor feels at home during their stay.Your Role:As a Bar Service Specialist, you will be responsible for:Building rapport with guests: Engage in conversations, ask...

  • Food Service Associate

    1 week ago

    Warwick, Rhode Island, United States Buffalo Wild Wings Full time

    At Buffalo Wild Wings, we believe that every shift can be a celebration. As a Server, you play a crucial role in crafting memorable experiences for our guests. Your primary responsibility will be to present a variety of food and beverage selections while ensuring a welcoming atmosphere in the dining area. CREATE UNFORGETTABLE MOMENTS In this role, you will...

  • Food and Beverage Service Associate

    3 days ago

    Warwick, Rhode Island, United States Waterford Fire Service Full time

    **Job Summary**We are seeking a highly motivated and customer-focused individual to join our team as a Food and Beverage Gallery Host at Waterford Hotel Group. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for our guests.**Key Responsibilities:**Provide...

  • Customer Service Representative

    3 days ago

    Warwick, Rhode Island, United States TPG Hotels & Resorts Full time

    **About the Role**We are seeking a skilled and friendly Lobby Bar Bartender to join our team at Fairfield Inn & Suites by Marriott Providence Airport Warwick. As a Lobby Bar Bartender, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable.**Key Responsibilities**Develop...

  • Food Service Attendant

    2 weeks ago

    Warwick, United States Grove Bay Hospitality Group Full time

    Benefits:Dental coverageEmployee perksHealth coverageCareer advancement opportunitiesPaid leaveTraining and development programsVision coverageGrove Bay Hospitality Group is in search of exceptional FOH staff to contribute to a premier dining experience.Key Responsibilities:Welcoming and seating patronsTaking food and drink orders and inputting them into the...

  • Hotel Room Service Specialist

    6 days ago

    Warwick, Rhode Island, United States Coury Hospitality LLC Full time

    Job OverviewPOSITION SUMMARY:The primary responsibility of the Room Attendant is to ensure that all areas of the hotel are maintained to the highest standards of cleanliness, thereby enhancing the overall guest experience. This role includes reporting maintenance issues and addressing guest requests or concerns while ensuring the privacy and security of all...

  • Bar Service Associate

    20 hours ago

    Warwick, Rhode Island, United States Coury Hospitality Full time

    Job SummaryCoury Hospitality is seeking a skilled Bar Service Associate to join our team. As a key member of our bar staff, you will be responsible for providing exceptional customer service, preparing and serving beverages, and maintaining a clean and welcoming bar environment.ResponsibilitiesCustomer ServiceObserve customers as they enter the bar area and...

  • Director of Business Services

    3 days ago

    Warwick, Rhode Island, United States TPG Hotels & Resorts Full time

    Job Description**About the Role**We are seeking a highly skilled and experienced General Manager to join our team at TPG Hotels & Resorts. As a key member of our leadership team, you will be responsible for ensuring the highest level of service standards and procedures are followed throughout the hotel.Key Responsibilities:Ensure Department Head and team...

  • Bertucci's Service Staff

    6 days ago

    Warwick, Rhode Island, United States Earl Enterprises Full time

    Become a vital part of the Bertucci's experience, where our iconic brick oven serves as a testament to our commitment to quality and tradition. We are looking for enthusiastic individuals to fill the role of Server, where your primary focus will be on delivering outstanding service and ensuring guest satisfaction.Key Responsibilities:Prepare and organize the...