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Warranty Administrator

1 month ago

Harrisburg, United States Yard Truck Specialists Full time
Job DescriptionJob DescriptionYard Truck Specialists is the nation’s premier dealership for spotter trucks and terminal tractors. Headquartered in Philadelphia with additional locations in Harrisburg and Pittsburgh, we sell, rent, service, and rebuild more jockey trucks than anyone, anywhere, because we are backed by the largest truck fleet, the biggest parts inventory, and the best sales and service partners working today. Period.

We are seeking a Service Writer / Warranty Administrator for immediate hire to join our Harrisburg, PA team.  This position requires a person that can multi-task, be well organized, and be able to effectively communicate with our vendors, customers, and management team.

Service Writer and Warranty Admin - A strong customer service skills and a broad knowledge of vehicle service requirements, builds strong relations with customers and assist them by working with the Service Department to meet the needs of our customers. Excellent customer satisfaction a must. Assist customers, technicians and other internal employees with general quoting on service work.  Knowledge of standards set by factory to determine and process claims.

Responsibilities:
  • Write up quotes & pre-approved tickets for YTS service department
  • Track progress of quotes sent out
  • Verify/add/remove parts on tickets
  • Add notation to tickets for work done
  • Open /close tickets
  • Educate customers about the services recommended
  • Submit invoices for POs to customers
  • Assists with promptly answering phone calls within three rings
  • Interact with customers and service technicians daily
  • Review customer accounts and report changes to internal staff
  • Contacts customers with any changes regarding promised time and time requirements in detail, and gets proper authorization before any additional repairs are performed.
  • Works closely with the Service Manager, Shop Foreman, and the Parts Dept.
  • Evaluate and Determine if work being done or requested is warrantable
  • Order parts for service department from Cummins
  • Schedule Cummins work when necessary
Requirements:
  • Proven experience in sales, customer relations or related positions
  • Excellent customer service skills
  • Problem-solving and listening skills
  • Patient disposition and ability to resolve conflicts
  • Knowledgeable in computer applications and industry-specific software
  • Truck parts and service background
  • Basic accounting skills
 ABOUT US: Yard Truck Specialists is a proud member of the H&K Equipment Group, a fast-growing network of five operating companies that employs hundreds of experts at businesses throughout the mid-Atlantic and Northeast. Our companies’ primary specialties include full-service, cradle-to-grave coverage of heavy-duty and customized material handling equipment such as yard trucks, lift trucks, railcar movers, and much more. From the nation’s busiest ports, to its largest mills, to its biggest infrastructure projects, you’ll find our equipment wherever you find materials on the move. Learn more about the power of our teams at yardtruck.com.
We are an equal opportunity employer.

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