Technical Communicator

2 months ago

Harrisburg, United States Komatsu Full time

You want to be a part of something big.  You’re looking to grow your career while creating products that help society grow and customers thrive.  You seek a workplace that fosters a split of innovation and independence, allowing you to pursue new ideas and take the actions needed to reach the company’s goals as well as your own. 

 

You’re looking for somewhere you can be proud to work.  We’re looking for you. 

If you have experience maintaining and repairing construction equipment, cranes, diesel engines, on-highway trucks and buses, marine and industrial heavy equipment, we would like to talk to you about opportunities with Komatsu and the allied OEM products we represent.  

What Komatsu Offers

  • Industry competitive wages  

  • Comprehensive benefits package 

  • Employee discounts to Ford, GMC, Disney, AT&T, Verizon and more 

  • Employee recognition, career development opportunities, and excellent job security 

  • Ability to be a part of an exciting, innovative company developing new state-of-the-art technology and equipment 

Job Overview

Komatsu is a leading manufacturer of construction, mining, forestry, and industrial heavy equipment and operates eleven Company Owned Dealerships in the Eastern United States.  We currently have exciting opportunities in our East Region (NY, NJ, PA, MD, and DE) for a Technical Communicator   Prior heavy equipment technician experience is a must for this role. 

 

This position is required to support our technicians by providing the needed training to develop skill sets that will improve safety behaviors, machine availability, and reduce operating cost. Provide an effective method to train technicians to meet present and future requirements. Support field work by helping technicians troubleshoot while working on machines. This position supports approximately 7000 machines and 120 technicians, and is vital for support of technician development, product support and company growth. 

 

The department manages high volumes of calls per month to provide support for technicians. Training/developing is the focus to reduce high frequency TC calls. This position provides customer training in the territory.  

 

This position may be hired in Baltimore, MD, Hatfield, PA, Harrisburg, PA, or South Plainfield, NJ. 

Key Job Responsibilities
  • Develop and deliver technical training to all technicians, staff and customers 
  • Assist in developing learning paths for apprentices and entry level technicians  
  • Support technicians in field with TC and complex diagnostics issues 
  • Submit TSI’s and TSR’s as needed, gathering data pertaining to technical/product issues and communicating with manufacturer with problem resolution.  
  • Work closely with OEM Technical Representatives on complex failures 
  • Serve as technical advisor to the service department, assisting in diagnostic testing, repair procedures and participating in performing failure analysis.  
  • Assist Director in making sure training requirements for manufacturer are met  
  • Assist in warranty administration with technical information and merit of claims  
  • Assist all departments with training recommendations as needed 
  • Help drive the Komatsu safety culture  
Qualifications/Requirements
  • High school diploma or general education degree (GED) required
  • Associate Degree in Diesel Technology or equivalent preferred
  • 10 + years related experience and/or training; or equivalent combination of education and experience
  • Komatsu or competitive OEM technical experience 
  • Understands the importance of safety 
  • Ability to effectively present and teach information and training to customers, clients, and employees
  • Strong communication skills 
  • Computer Skills including Microsoft Office
Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-CB1

  • Technical Systems Architect

    1 week ago

    Harrisburg, Pennsylvania, United States StarsHR, Inc. Full time

    Job Summary:StarsHR, Inc. is seeking a highly skilled Windows Server System Administrator to join our team. As a key member of our IT department, you will be responsible for providing technical expertise and support for our enterprise-wide system.Key Responsibilities:Function as the Technical Subject Matter Expert (SME) on our enterprise-wide system,...

  • Technical Business yst

    2 days ago

    Harrisburg, United States DEW Softech, Inc Full time

    Technical Architect Specialist/Technical Business Analyst Location: Harrisburg PA (Hybrid) Contract Duration: 12 Months Description: The Technical Architect Specialist (TAS2 A4 SC2) is the expert on Windows Server administration along with the responsibility to ensure the availability of the products for the application teams and end users. Will also be...

  • Technical Support Specialist

    2 weeks ago

    Harrisburg, Pennsylvania, United States LingaTech Full time

    Position OverviewLocation: Remote with initial onsite training required.Contract Length: 10 monthsThis role is essential in delivering IT support services through phone and email to a diverse range of users, including employees from various agencies and public website users. The position begins with onsite training, transitioning to a remote work setup...

  • Technical Support Specialist

    2 weeks ago

    Harrisburg, Pennsylvania, United States ARK Solutions, Inc. Full time

    Technical Support SpecialistOnsiteCompany: ARK Solutions, Inc.The Technical Support Specialist is responsible for providing assistance to users experiencing difficulties with business applications. This role involves handling incoming calls and inquiries, guiding users through login issues, password resets, and navigating software applications. When...

  • Technical Support Specialist

    1 week ago

    Harrisburg, Pennsylvania, United States LingaTech Full time

    Position OverviewCompany: LingaTechThis role is centered around providing exceptional technical support through phone and email channels to various stakeholders, including employees and public users. The initial phase of training will be conducted onsite, transitioning to a remote work setup thereafter. The selected candidate will be responsible for managing...

  • Lead Technical Consultant

    2 weeks ago

    Harrisburg, Pennsylvania, United States HNTB Full time

    Position Overview:At HNTB, we offer the opportunity to forge a career that is significant to you while contributing to the development of essential communities. With over a century of experience, we have been at the forefront of delivering solutions for some of the most intricate infrastructure initiatives nationwide. This is an opportune moment to become...

  • Technical Business Architect

    1 day ago

    Harrisburg, Pennsylvania, United States DEW Softech, Inc Full time

    Job Summary:DEW Softech, Inc is seeking a highly skilled Technical Business Architect to join our team. As a Technical Business Architect, you will be responsible for designing and implementing enterprise-wide systems, ensuring the availability of products for application teams and end users.Key Responsibilities:Collaborate with cross-functional teams to...

  • Technical Field Specialist

    7 days ago

    Harrisburg, Pennsylvania, United States Carrier Full time

    Field Service Engineer Role OverviewAs a Field Service Engineer within Carrier's Automated Logic division, you will be instrumental in the implementation and optimization of building automation systems tailored for diverse clientele. Your role encompasses the installation, troubleshooting, and enhancement of systems that leverage cutting-edge Direct Digital...

  • Technical Support Specialist

    2 weeks ago

    Harrisburg, Pennsylvania, United States ATC Full time

    Position - Technical Support SpecialistLocation - Remote Work AvailableOverviewThis role involves a hybrid work schedule, where contractors will alternate between working onsite and remotely.Shifts are flexible, allowing for either an 8:00 AM to 4:30 PM or an 8:30 AM to 5:00 PM schedule, based on preference.Initial training will be conducted onsite, after...

  • Technical Support Specialist

    1 week ago

    Harrisburg, Pennsylvania, United States LingaTech Full time

    Job OverviewLocation: Remote with initial onsite training required.Contract Duration: 10 monthsPosition Summary:This role focuses on delivering exceptional IT support through phone and email to a diverse range of users, including employees from various agencies and public website users. The successful candidate will undergo training in a collaborative...

  • Technical Sales Professional

    1 week ago

    Harrisburg, Pennsylvania, United States Trane Technologies Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Technical Sales Intern to join our team at Trane Technologies. As a Technical Sales Intern, you will have the opportunity to work closely with our industry-leading Sales Account Managers and customers to understand the design, application, and sale of systems, controls, parts, and services...

  • Technical Writer and Trainer

    3 months ago

    Harrisburg, United States Genesis Systems, Inc. Full time

    Job DescriptionJob DescriptionGenesis Systems, Inc., is a company that provides Information Technology Services (software development, support, hosting, etc.). Operating nationally and internationally, the group has been in existence for over 30 years and continues to expand its operations.This position is a Technical Writer/Trainer to structure, write, and...

  • Technical Support Engineer

    2 months ago

    Harrisburg, United States Carrier Full time

    Country: United States of AmericaLocation: CAP27: ALC- Harrisburg 6345 Flank Drive, Harrisburg, PA, 17112 USAAt Carrier we make modern life possible by delivering groundbreaking systems and services that help buildings, homes and the cold chain become more healthy, safe, sustainable, and intelligent. Our global team of dedicated employees continues to set...

  • Technical Solutions Architect

    1 week ago

    Harrisburg, Pennsylvania, United States CPNet Full time

    Job OverviewCompany ProfileCPNET is a pioneering software-as-a-service (SaaS) firm, focusing on artificial intelligence innovations tailored for the continuous manufacturing sector. We are on the lookout for a skilled and articulate Solution Architect to enhance our client support.Compensation Structure:Starting annual base salary at $75,000, complemented by...

  • Technical Solutions Architect

    2 weeks ago

    Harrisburg, Pennsylvania, United States CPNet Full time

    Job OverviewCompany ProfileCPNET is a forward-thinking software-as-a-service (SaaS) startup that specializes in artificial intelligence applications tailored for the continuous manufacturing sector. As we expand our operations, we are in search of a skilled and articulate Solution Architect to enhance our client support.Compensation Transparency:The starting...

  • Senior Technical Solutions Analyst

    2 weeks ago

    Harrisburg, Pennsylvania, United States ARK Solutions, Inc. Full time

    Senior Technical Solutions Analyst with a proven track record in executing intricate technical initiatives catering to extensive user bases (300+ users), delivering essential technical assistance and hands-on functional support, complemented by outstanding verbal and written communication capabilities.BACKGROUND/PROBLEM STATEMENT:Seeking a senior functional...

  • Senior Technical Solutions Architect

    2 weeks ago

    Harrisburg, Pennsylvania, United States Georgia IT Inc Full time

    Position - Senior Technical Solutions Architect Overview Georgia IT Inc is seeking a dedicated professional to join our team as a Senior Technical Solutions Architect. This role is pivotal in providing expert guidance and support in the realm of technical architecture and development. Key Responsibilities Serve as a Technical Specialist in Adobe...

  • Technical Support Specialist

    2 weeks ago

    Harrisburg, Pennsylvania, United States ATC Full time

    Job Overview: This role is designed to deliver IT support via phone and email for the Conservation & Environment Delivery Center (CEDC), catering to Commonwealth employees across multiple agencies and boards, as well as the public utilizing CEDC online platforms. Initial training will take place in a designated facility. Post-training, this position...

  • Technical Support Specialist

    7 days ago

    Harrisburg, Pennsylvania, United States ATC Full time

    Job Overview: This role is designed to deliver IT support via phone and email for the Conservation & Environment Delivery Center (CEDC), assisting Commonwealth employees across multiple agencies and boards, as well as the public utilizing CEDC online platforms. Training will be conducted at a designated CEDC facility. Following the training period, this...

  • Technical Solutions Sales Specialist

    2 months ago

    Harrisburg, United States D and H Distributing Co Full time

    SUMMARY The role of Technical Solutions Sales Specialist (TSSS) is focused on the operational and sales support of the managed services offering. This is achieved by, first, supporting the operations of the Managed Services through queue management and reporting for customers. This will include reviewing escalations, ticket response times, regular reporting...