Principal Engagement Manager

2 months ago


Palo Alto, United States Assured Full time
Job DescriptionJob Description

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct—costing tens of billions of dollars a year. We can do better.

At Assured, we provide large insurers the software solutions they need to win in a modern, technology-driven world. From self-service claim filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world.

The challenges we face are deep and diverse—from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding.

We are looking for experienced Principal Engagement Managers to join our growing team

The Principal Engagement Manager will report to the Director of Client Engagement and will be focused on driving the best outcomes with our customers. This role is a valuable customer partner and will work closely with our Executive Leadership, Engineering, and Sales teams to provide solutions to technical problems.

You will...

🤝 Provide an excellent customer experience during implementation and post-implementation.

🚗 Own and drive resolution to complex scenarios and technical issues, work with engineering, product, and sales to ensure customer satisfaction.

🛠️ Work closely with customers to establish the best usage and understanding of the platform and keep them up-to-date on new product releases.

🧠 Become the “Voice of the Customer” and help identify, communicate, and deliver on opportunities to improve our ability to support and enable our customers, including new processes, tools, or product enhancements.

You have...

📅 Relevant work experience supporting enterprise customers with a complex product.

✨ An excellent blend of communication and technical skills and enjoy being in a customer-facing role.

🗣️ Experience managing $MM ACV enterprise clients with "white glove" service

🎨 Project Management skills and can stay on task, but also not afraid to pivot quickly and reprioritize.

💪 Strong sense of urgency and commitment to positive customer outcomes.

💻 Technical background/experience with interacting with APIs and integrations and the ability to review JSON files to uncover and communicate issues with the code.

❕Excited about working in a fast-paced, venture-backed startup.

➕ Industry knowledge and experience is a plus.

Benefits:

🤑 Competitive Compensation: Enjoy a competitive salary and equity package

🏥 Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.

🦷 Dental Insurance: We protect those pearly whites

👀 Vision Insurance: Everyone can see clearly now at Assured

🌧 Life Insurance: It's on the house Provided at no cost to you

🏄 Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation

👶 Family Leave: Maternity and paternity leave options

📈 Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute

👪 Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending

Our Commitment:
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.

Compensation Range: $165K - $185K



  • Palo Alto, United States Amazon Full time

    Principal Product Manager - Technical, Sponsored Products, AmazonJob ID: 2751053 | Amazon.com Services LLCAmazon Advertising is one of Amazon's fastest growing and most profitable businesses. As a core product offering within our advertising portfolio, Sponsored Products (SP) helps merchants, retail vendors, and brand owners succeed via native advertising,...


  • Palo Alto, United States Assured Full time

    Job DescriptionJob DescriptionAssured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct—costing tens of billions of dollars a year. We can do better.At Assured, we provide...


  • Palo Alto, United States Assured Full time

    Job DescriptionJob DescriptionAssured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct—costing tens of billions of dollars a year. We can do better.At Assured, we provide...


  • Palo Alto, California, United States Electric Power Research Institute Full time

    Position SummaryThe Electric Power Research Institute (EPRI) is seeking a **Principal Software Engineer** within the **Transmission Operations and Planning** division. This position is pivotal in the creation and execution of innovative software solutions tailored for power systems. You will lead a skilled team, oversee software policy alignment, and engage...


  • Palo Alto, United States Aramco Services Company Full time

    Aramco Services CompanyInvestment Principal (1263)Aramco Venture Mgmt Consultant Co. Staff - Palo Alto, CA - Full TimeOVERVIEW:Manages and oversees all aspects of individual venture capital investments including sourcing, evaluation, development of investment memoranda, negotiation, execution, portfolio management, performance reporting, and exits of deals,...

  • Investment Principal

    2 months ago


    Palo Alto, United States Aramco Services Company Full time

    Job DescriptionJob DescriptionAramco Services CompanyInvestment Principal (1263)Aramco Venture Mgmt Consultant Co. Staff - Palo Alto, CA - Full TimeOVERVIEW:Manages and oversees all aspects of individual venture capital investments including sourcing, evaluation, development of investment memoranda, negotiation, execution, portfolio management, performance...


  • Palo Alto, California, United States Obsidian Security Full time

    Job DescriptionAbout Us:Obsidian Security was established to address the critical challenges associated with SaaS Security. Our mission is to protect the essential tools and data that empower employees and drive business success. The unavailability or compromise of these resources can severely impact organizations.We take pride in offering a robust and...


  • Palo Alto, California, United States Electric Power Research Institute Full time

    Position SummaryThe Electric Power Research Institute (EPRI) is seeking a **Principal Software Engineer** within the **Transmission Operations and Planning** division. This pivotal role involves leading the development and execution of advanced software solutions for power systems. You will oversee a skilled team, manage software policy alignment, and engage...


  • Palo Alto, California, United States Paul Davis Restoration of Greenville and Spartanburg Full time

    About the RoleWe are seeking a highly skilled Instructional Designer/Principal Trainer to join our team at Paul Davis Restoration of Greenville and Spartanburg. As a key member of our organization, you will be responsible for designing and developing state-of-the-art training programs for our staff.Key ResponsibilitiesWork with management and operations to...


  • Palo Alto, United States HP Full time

    At HP, we are enabling a new kind of relationship between employers and their employees – one that harnesses the power of AI to drive productivity and business growth while creating experiences that allow people to thrive in life and work. Our Digital Services team is building enterprise software solutions to help CIOs and IT managers realize this.The new...


  • Palo Alto, United States Henderson Scott Full time

    Our client is a market leader in their space! They offer the industrys most comprehensive and powerful SaaS defence solution. Due to an exciting growth phase, theyre looking for hire a Principal Software Engineer (LLM Services) Full-Time Ideal location would be Newport Beach or Palo Alto. Hybrid Working (2 days on-site) About the role: In your role as a...

  • Principal LLM Engineer

    2 months ago


    Palo Alto, United States Henderson Scott Full time

    Our client is a market leader in their space! They offer the industry's most comprehensive and powerful SaaS defence solution. Due to an exciting growth phase, they're looking for hire a Principal Software Engineer (LLM Services) Full-Time Ideal location would be Newport Beach or Palo Alto. Hybrid Working (2 days on-site) About the role: In your role as a...

  • Principal LLM Engineer

    2 months ago


    Palo Alto, United States Henderson Scott Full time

    Our client is a market leader in their space! They offer the industry's most comprehensive and powerful SaaS defence solution. Due to an exciting growth phase, they're looking for hire a Principal Software Engineer (LLM Services) Full-Time Ideal location would be Newport Beach or Palo Alto. Hybrid Working (2 days on-site) About the role: In your role as a...


  • Palo Alto, California, United States Amazon Full time

    Amazon is investing heavily in building a world class advertising business and we are responsible for defining and delivering a collection of self-service performance advertising products that drive discovery and sales. Our products are strategically important to our Retail and Marketplace businesses driving long term growth. We deliver billions of ad...


  • Palo Alto, California, United States Electric Power Research Institute, Inc. Full time

    Job Title: Principal Team Lead for Power System Software in TransmissionJob Summary:This role involves overseeing a proficient team dedicated to the creation and implementation of software solutions for power systems within the Transmission Operations sector. The position also entails facilitating strategic software policy alignment between the team and...


  • Palo Alto, California, United States Electric Power Research Institute, Inc. Full time

    Job Title: Principal Team Lead for Power System Software in TransmissionLocation: Remote/Home BasedOverview:This role is designed for an experienced leader to oversee a specialized team focused on the development and implementation of software solutions for Transmission Operations and Planning. The position entails collaboration with various corporate teams...


  • Palo Alto, California, United States Amazon Full time

    Amazon is hiring a Principal Applied Scientist (PAS) to join the Search and Conversational Shopping AI team. In this role, you will be responsible for the architectural design and technological advancements of the customer experience of Amazon Rufus, our next-generation, AI-driven search and shopping assistant. This innovative role focuses on developing...


  • Palo Alto, California, United States Peninsula Open Space Trust Full time

    Position: Community Engagement FellowAre you passionate about building meaningful connections with local organizations, community leaders, and environmental agencies? The Peninsula Open Space Trust (POST) is seeking a Community Engagement Fellow to play a pivotal role in cultivating and strengthening partnerships within our region. This position is essential...


  • Palo Alto, California, United States Stanford University Full time

    Job SummaryThe Senior Director of Alumni Relations is a key member of the Stanford University External Relations team, responsible for developing and implementing strategic plans to engage and serve the university's 30,000+ alumni. This role will lead a team of 15+ staff and work closely with alumni volunteers, faculty, and university partners to create...


  • Palo Alto, United States JPMorgan Chase & Co. Full time

    Job DescriptionJoin our innovative, design-led transformation team and help us reimagine the customer experience.As a Principal Product Designer, you will use Design Thinking methodology to develop empathy for the product’s users. You will work closely with local and global teams to deliver high-quality, end-to-end designs in a fast-paced environment. This...