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Spa Front Desk Customer Service, Guest Experience, Sales Experience

5 months ago

Phoenix, United States Hand & Stone - Anthem Full time
Job DescriptionJob DescriptionBenefits:
  • Company parties
  • Employee discounts
  • Flexible schedule
  • Free food & snacks
  • Free uniforms
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Wellness resources

Job Description:
Are you that person that loves to host/hostess a party? Have you traveled and thought "I would have been an amazing guest coordinator"? Maybe you arrived to Arizona from a more rural area and you miss the "grass roots" feel of working with/for a local small business? Do you wish there was a better guest experience at the big box store?


Well, Not all franchise owners are the same Hand & Stone Massage and Facial Spa is a national franchise that specializes in massage, facials, and hair removal services. With over 500 locations across the US and Canada, the Hand & Stone brand is a leader in the membership-based spa services industry. And while we may be part of a large franchise, we are individually owned and operated.

Hand and Stone Massage and Facial Spa, located in ANTHEM, AZ, is seeking Spa Associates. You are a critical link in ensuring that our customers' experience in our spa is nothing other than outstanding

Do people often refer to you as their "energetic" friend? Are you a passionate individual who is motivated by success? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills


We understand having a busy schedule and we are here to help We offer various shifts to work with your lifestyle (not against it) with the necessity of a friendly and stable work environment. If you are looking to work full-time - GREAT If you are looking to work part-time - GREAT Let us know how we can accommodate you THIS IS A SALES DRIVEN POSITION. Perfect for anyone with gym membership sales or spa membership sales experience

Responsibilities:
  • Meet spa membership sales goals
  • Detailed knowledge of the menu of services dont worry, well train you
  • Have excellent customer service to members and guests, while building relationships that last
  • Capable of working flexible hours
  • Effectively communicate sales, promotions, and service options with clients
  • Uphold spa cleanliness standards
  • Bring a positive and energetic attitude into the spa
  • Answer phones, schedule appointments, and file documents
  • Perform various other duties as assigned including light housekeeping
    • MUST BE ABLE TO WORK IN A HIGH PACED setting and have an ability to multi task

Whats in it for you?
  • Competitive Compensation - hourly wage PLUS commissions.
  • Contests - do you want to put your sales skills to the test? See what we have in store
  • Career Advancement - You have the potential for rapid advancement, including management roles, based on performance.
  • Ongoing Training - We are ALWAYS learning and improving.
  • Flexible Hours - Whether you are working part-time or full-time, your busy lifestyle is on our mind
  • Positive and Professional Work Environment - We like to have fun and keep work interesting. We hope you do too
  • Employee Discounts - Who wouldnt want discounts on products, services, AND gift cards?

Qualifications:
  • Having a high school diploma or equivalent is required
  • Must be 18 years old or older
  • Must be exceptionally organized and have great attention to detail
  • Must be a strong team player with the ability to work independently with minimal supervision