Spa Receptionist

At Pyramid Global Hospitality, we prioritize our employees and strive to create a supportive and inclusive work environment that fosters growth, development, and well-being. Our commitment to a People First culture is reflected in our approach to employee development, benefits, and relationships.

We offer a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off. Additionally, we provide unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. Our goal is to support our employees' overall well-being and help them thrive in their careers.

We value diversity, growth, and development, and we're committed to creating a collaborative work environment that encourages success. Whether you're just starting out or are a seasoned professional, we offer opportunities for advancement and professional growth.

The Arizona Biltmore is a luxurious resort located in the heart of the prestigious Biltmore neighborhood in Phoenix. Our 39-acre property features over 700 rooms, 200,000 square feet of banquet space, and 8 food and beverage outlets. As a team member, you'll have access to the Go Hilton travel benefits and our own travel benefits.

Our Tierra Luna Spa is a tranquil oasis that offers calming and unique experiences to our guests. With 12 treatment rooms, indoor and outdoor relaxation spaces, a cafe, and contrast bathing facilities, our spa is the perfect destination for relaxation and rejuvenation. As a Spa Receptionist, you'll be responsible for efficient scheduling, guest check-in and check-out, and retail sales.

• Demonstrate knowledge of front desk systems, including Spa Soft reservations and guest check-in and check-out procedures.
• Greet and welcome arriving guests.
• Issue lockers and supplies for guest use.
• Make appointments and handle spa billing.
• Assist with retail sales and demonstrate knowledge of all spa treatments and facilities.
• Attend and participate in pre-shift and department meetings.
• Demonstrate commitment to guest and associate safety and property protection.

• At least two years of customer service experience in a guest-facing and upscale environment.
• Experience with retail sales and upselling, highly preferred.
• Experience using a reservation system, highly preferred.
• Spa experience, preferred.
• Luxury hotel/resort experience, preferred.
• Certification, Associate's Degree, or Bachelor's Degree in hospitality or a related field, preferred.
• CPR Certified, preferred.
• Food Handler Card, preferred.
• Excellent computer and customer service skills.
• Time management skills.
• Great attention to detail.
• Professional communication and appearance.
• Accountable and responsible.