ServiceNow Business Analyst

3 weeks ago


New York, United States Cat America Full time
Job DescriptionJob Description

NYC Midtown-hybrid, in office and remote
In this role you will be responsible for supporting IT business-as-usual (BAU) and project support activities. Primary areas of focus include supporting IT Change management and Incident and Problem Management including hosting ITIL-based Change Management Change Advisory Board (CAB) meetings for IT, analyzing/reporting production system issues, and analyzing/reporting key risk indicators (KRA and KRI).

PRINCIPAL DUTIES AND RESPONSIBILITIES:
•Host and track production system Change Advisory Board (CAB) meetings
•Host the Weekly Major Incident Review Meeting.
•Review and track production Major Incidents/System Troubles, ensuring that they are recorded with full information, including impact, root cause and resolution in a timely manner
•Perform Major Incident analyses, and prepare summary and trending reports: Weekly, Monthly, Quarterly, Yearly, as well as customer-facing system issue reports as needed.
•Support Key Performance Indicator (KPI) and Key Risk Indicator (KRI) process for Change management and Incident and Problem Management.

MINIMUM JOB REQUIREMENTS OR EXPERIENCE:
•Excellent attention to detail.
•Excellent written and verbal communication skills and ability to effectively communicate with different stakeholder audiences.
•Effective presentation skills
•Ability to prioritize and effectively follow through and manage multiple tasks.
•Able to work independently and in a team environment.
•Excellent Microsoft Office tools skills, particularly Excel.
•Excellent IT knowledge in financial industry and IT Governance.
•Knowledge in ITIL and best practices preferred.
•Experience with ServiceNow.



  • New York, United States Smart IT Frame Full time

    Experience Level: 10+ years Domain: Telecom Responsibilities: • Collaborate with telecom clients to understand their specific service management requirements and business processes. • Design and implement ServiceNow solutions, with a focus on Telecom Service Management ( TSM ) modules such as Service Desk, Incident Management, Change Management, and...


  • New York, United States Prosum Full time

    Business Analyst, EPMO Operations In this role you will be working in a business operations support role for the EPMO. Responsibilities can range from SME support of the Demand and Project modules within ServiceNow, training, ServiceNow and Power BI report creation, complex data analysis and reporting, Microsoft Office template management, process flow...


  • New York, United States NYC Health + Hospitals Full time

    **About NYC Health + Hospitals**: MetroPlus**Health** provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold,...

  • ServiceNow Architect

    2 weeks ago


    New York, United States Velocity Search Group Full time

    Our client, a major entertainment company located in Midtown, Manhattan is looking for a ServiceNow Architect. This is a 1-year contract with the possibility of extension. This is a hybrid opportunity where the Client is looking for someone who can come into the office for meetings occasionally. SUMMARY The ServiceNow Systems Architect is a critical role...


  • New York, United States NYC Health Hospitals Full time

    MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned...


  • New York, United States NYC Health Hospitals Full time

    MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned...


  • New York, United States Zaddy Solutions Full time

    Zaddy Solutions is partnering with a client in NYC to find a ServiceNow Technical Lead. This role is contract-to-hire (heavily on the intention to hire), and is an in office role. This role is open to US Citizens, Green Card holders, and will work with Visa holders, as well.CompanyA global, investment and advisory firm located in Manhattan, NYC. They manage...


  • New York, United States Zaddy Solutions Full time

    Zaddy Solutions is partnering with a client in NYC to find a ServiceNow Technical Lead. This role is contract-to-hire (heavily on the intention to hire), and is an in office role. This role is open to US Citizens, Green Card holders, and will work with Visa holders, as well.CompanyA global, investment and advisory firm located in Manhattan, NYC. They manage...


  • New York, United States Zaddy Solutions Full time

    Zaddy Solutions is partnering with a client in NYC to find a ServiceNow Technical Lead. This role is contract-to-hire (heavily on the intention to hire), and is an in office role. This role is open to US Citizens, Green Card holders, and will work with Visa holders, as well.CompanyA global, investment and advisory firm located in Manhattan, NYC. They manage...

  • Client Director

    3 weeks ago


    New York County, New York, United States ServiceNow Full time

    Job Description You will produce new business with a defined set of ServiceNow's largest existing accounts. You will oversee executive relationship management for assigned accounts and lead virtual teams, including Solution Sales, Solution Consulting, Support and Professional Services, in supporting our most esteemed clients. What you get to do in this...

  • Business Analyst

    2 weeks ago


    New York, United States Creative Data Resources Full time

    Job Summary: Business analyst will manage successful delivery of solutions for Information Technology, specifically Process Excellence improvements. Including identifying gaps within Process Excellence by creating solutions for scalable and repeatable processes across IT organization. Major Responsibilities: Establish working relationships across the IT...

  • ServiceNow BSA

    3 weeks ago


    New York, United States Tentek, Inc. Full time

    Job DescriptionJob DescriptionServiceNow BSAResponsibilities● Translate user requests into clear, well-defined epics and user stories using technical language that the development team can understand● Partner with ServiceNow users to analyze current workflows, development needs, and ServiceNow system usage, to drive solutions and continuous...

  • Servicenow Architect

    4 weeks ago


    New York, United States ClifyX Full time

    Position : Servicenow Architectlocation - New York - NY - RemoteFulltimeJob Description :Responsibilities: Deliver technical and architecture design elements of ServiceNow features and Integration servicesWork with engineering teams, stakeholders, to create technical solution designsEnsure technical quality and adherence of integration designs to Enterprise...

  • ServiceNow Architect

    3 weeks ago


    New York County, New York, United States Xyant Technology, Inc. Full time

    Job Description Please send your updated resume to vinoth.xyant@gmail. com Job Title: ServiceNow ITOM / ITAM Architect Location: New York, NY Duration: Long-term Contract or Freelancer Direct Client Need Provide High Level Design and specifications for ServiceNow implementation. Lead development and implementation of ServiceNow applications in the...

  • Technical Business

    7 days ago


    New York, United States Xyant Services Full time

    Job Title**:Technical Business / Product Analyst** Location (Multiple)**:New York NY, Denver, CO, Atlanta, GA, Waltham, MA, Washington D.C, Portland, OR, Lehi, UT, SFO, CA, Emeryville, CA, San Jose, CA, Los Angeles, CA, Seattle, WA, Minneapolis, MN, Chicago, IL** Type**:Contract** **The opportunity**: **Must Have skills: Acrobat,...


  • New York, United States Visionary Innovative Technology Solutions LLC Full time

    Role: ServiceNow ITOM Developer Job Location – Plano, TX or Mclean, VA ( Need profiles who can work in hybrid mode ) Duration: Long Term Must Have Experience Experienced in implementation of ITOM solution using industry best practices Hands-on development to include creation, configuration and customization of patterns, Discovery Schedules, probe, sensors...

  • Sales Director

    2 weeks ago


    New York County, New York, United States ServiceNow Full time

    Job Description What you get to do in this role: Build a team of direct Sales Executives to drive rapid new business sales growth in the region Build and drive sales strategy for the region in conjunction with Sales Operations to effectively Go-To-Market including understanding the competitive landscape, presence and strength within the region ...


  • New York, United States The Dignify Solutions LLC Full time

    4+ Years of ServiceNow development experience. 2+ Years of GRC ServiceNow Development experience. Responsible for recommending and developing technical solutions on the ServiceNow platform to satisfy business needs. The ideal candidate can apply good practice web programming techniques to configure robust solutions utilizing the ServiceNow platform while...


  • New York, United States Alldus Full time

    ServiceNow Client Executive FTE & Fully Remote (based in New York)Salary: $100k - $160k base plus uncapped OTEWe have a fantastic opportunity for a Sales/Account Executive to grow their career across the ServiceNow Ecosystem. You would be joining a ServiceNow Partner in a key position that will be central to the continued growth in the US. This is a full...


  • New York, United States High 5 Full time

    • A minimum of 3 to 5 years experience with ServiceNow app development. • 3 to 5 years of development experience with creating simple/complex customer-facing web or mobile applications is a plus. • Configure out-of-the-box workflows and create/maintain custom workflows • Configure application related fields, forms, views, email notifications,...