ServiceNow Business Analyst with Business Process Consulting

2 weeks ago


New York, United States Smart IT Frame Full time

Experience Level: 10+ years Domain: Telecom Responsibilities: • Collaborate with telecom clients to understand their specific service management requirements and business processes. • Design and implement

ServiceNow solutions, with a focus on Telecom Service Management

( TSM ) modules such as Service Desk, Incident Management, Change Management, and Configuration Management. • Customize ServiceNow applications to address telecom-specific needs, including configuring workflows, forms, and reports. • Provide technical guidance and support to clients throughout the implementation process, ensuring alignment with industry best practices and regulatory requirements. • Analyze and optimize telecom business processes to enhance efficiency, reduce costs, and improve customer satisfaction. • Conduct workshops and training sessions to educate clients on ServiceNow best practices and telecom service management principles. • Collaborate with cross-functional teams to ensure successful project delivery and customer satisfaction. • Stay current with ServiceNow platform updates, telecom industry trends, and emerging technologies.

Requirements: •

Certified System Administrator (CSA). • Bachelor’s degree in computer science, Information Technology, or related field. • Minimum of 8 years of experience working with the

ServiceNow platform . • Experience in

Business Process Consulting . • Proven experience in implementing and customizing ServiceNow Telecom Service Management (TSM) modules, including Service Desk, Incident Management, Change Management, and Configuration Management. • Strong understanding of telecom service management principles, processes, and standards (e.g., ITIL). • Experience with JavaScript, HTML, CSS, and other web technologies. • Excellent problem-solving skills and attention to detail. • Strong communication and interpersonal skills, with the ability to interact with clients at all levels of the organization. •

Experience with CSM, FSM and other ServiceNow modules is a plus.


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