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ServiceNow Technical Lead

5 months ago

New York, United States Zaddy Solutions Full time

Zaddy Solutions is partnering with a client in NYC to find a ServiceNow Technical Lead. This role is contract-to-hire (heavily on the intention to hire), and is an in office role. This role is open to US Citizens, Green Card holders, and will work with Visa holders, as well.


Company

A global, investment and advisory firm located in Manhattan, NYC. They manage a large portfolio and are known for our innovation and forward-thinking approach. They have experienced a 40% increase in headcount in the company over the last 2 years without any reduction in force. Solid reputation and stable growth.


About the Role

We are seeking a ServiceNow Technical Lead to join our growing IT team. On this team, you will act as a ServiceNow Generalist that can act as an Developer / Business Analyst combination. You will be supporting anywhere from the current ServiceNow iteration, to implementing new modules, and pushing the limits of automations by working with business-side stakeholders, including traders, to streamline the deal making flow.


Responsibilities

  • Lead the design, development, and implementation of ServiceNow applications to automate IT processes and workflows.
  • Oversee the ServiceNow platform administration, including user management, security, and configuration.
  • Partner with business stakeholders to understand their needs and translate them into technical requirements for the ServiceNow platform.
  • Develop and maintain ServiceNow integrations with other enterprise applications.
  • Create and maintain ServiceNow documentation, including playbooks and knowledge base articles.
  • Stay up-to-date on the latest ServiceNow features and functionality and recommend improvements to the platform.
  • Mentor and coach junior team members.


Qualifications

  • Proven experience as a ServiceNow administrator or developer (minimum 3 years)
  • Experience working in a fast-paced, financial services environment
  • Willing to work in an onsite environment
  • Strong understanding of IT service management (ITSM) principles
  • Excellent communication, collaboration, and problem-solving skills
  • Experience with scripting languages (e.g., JavaScript, Python) is a plus
  • Experience with cloud platforms (e.g., AWS, Azure) is a plus
  • Certified ServiceNow professional (CSA, CSM) is a plus