ServiceNow Team Lead

3 weeks ago

New York, United States NYC Health Hospitals Full time

MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned subsidiary of NYC Health + Hospitals, the largest public health system in the United States, MetroPlusHealth's network includes over 27,000 primary care providers, specialists and participating clinics. For more than 30 years, MetroPlusHealth has been committed to building strong relationships with its members and providers to enable New Yorkers to live their healthiest life.

Position Overview

MetroPlusHealth is seeking a ServiceNow Team Lead position. This position will manage the ServiceNow team in the IT Department and will report directly to the AED of Application & Support. The ServiceNow Team Lead will direct the ServiceNow Team to deliver IT services on an enterprise scale.

The ServiceNow Team Lead is responsible for providing technical leadership and overseeing the implementation, configuration, and maintenance of the ServiceNow platform to support MetroPlusHealth's IT service management and business process automation needs. The role involves leading a team of ServiceNow administrators, developers, and analysts, and collaborating closely with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs. Additionally, the team lead provides consultative technical leadership, creates architecture designs, and ensures that ServiceNow solutions align with business objectives.

Our goal with the ServiceNow Team Lead position is to improve the experience of our members, employees and co-workers, vendors, and neighbors throughout the City.

Job Description

  • Act as lead in defining the platform strategy offerings, solution architecture, design, integration, and best practices of the ServiceNow platform in the MetroPlusHealth environment
  • Prioritize current requests and map the future state for the ServiceNow platform
  • Champion the ServiceNow space and advocate for best practices and policies
  • Drive the delivery of all ServiceNow-based solutions, providing leadership and guidance to the team
  • Evaluate business requirements to determine what workflow, integration technologies, system architectures, and configurations should be employed to meet business objectives efficiently and effectively
  • Oversee the implementation, configuration, and maintenance of the ServiceNow platform to support MetroPlusHealth IT service management and business process automation needs
  • Maintain and ensure Change Management and ServiceNow maps to service management processes
  • Provide support throughout the organization
  • Maintain records and keep thorough documentation
  • Lead the team of ServiceNow administrators, developers, and analysts
  • Provide technical leadership and guidance to the team
  • Collaborate with clients and cross-functional teams to gather and understand business requirements and translate them into technical designs
  • Identify, diagnose, research, track, and resolve technical issues
  • Provide consultative technical leadership and create and develop dashboard reporting
  • Ensure that deadlines are met, schedules are current, and objectives are achieved
  • Serve as a point of escalation for the customer and technical staff, and remove obstacles and provide solutions when needed
Minimum Qualifications
  • Bachelor's Degree in Computer Science or a related technical discipline; and
  • 6+ years of directly related experience in ServiceNow administration; and
  • 3 years in an IT leadership role; or
  • An equivalent combination of education, technical certifications or training, and work experience
  • Experience with and established knowledge of ServiceNow and ITIL
  • Knowledge of standard IT hardware and equipment
Professional Competencies
  • Communication, including excellent written and oral communication skills
  • Excellent problem-solving skills
  • Skilled in Leadership and Management of a Team of IT professionals
  • Organization and prioritization
  • Integrity and Trust
  • Willingness to contribute to and work towards establishing a culture of transparency
  • Work within timelines, resource constraints, and with ever shifting priorities

#LI-Hybrid

  • ServiceNow Team Lead

    3 weeks ago

    New York, United States NYC Health Hospitals Full time

    MetroPlusHealth provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc. As a wholly-owned...

  • ServiceNow Team Lead

    1 week ago

    New York, United States Marsh & McLennan Companies, Inc. Full time

    Marsh McClennan is seeking candidates for the following role that which can be seated hybrid in a local office: ServiceNow Team Lead What you can expect: * The ITSM Platform Operations Leader plays a critical role in the technology direction to advance the ServiceNow Platform to facilitate the transformation of the Marsh McLennan Technology...

  • ServiceNow Technical Lead

    1 month ago

    New York, United States Zaddy Solutions Full time

    Zaddy Solutions is partnering with a client in NYC to find a ServiceNow Technical Lead. This role is contract-to-hire (heavily on the intention to hire), and is an in office role. This role is open to US Citizens, Green Card holders, and will work with Visa holders, as well.CompanyA global, investment and advisory firm located in Manhattan, NYC. They manage...

  • ServiceNow Technical Lead

    1 month ago

    New York, United States Zaddy Solutions Full time

    Zaddy Solutions is partnering with a client in NYC to find a ServiceNow Technical Lead. This role is contract-to-hire (heavily on the intention to hire), and is an in office role. This role is open to US Citizens, Green Card holders, and will work with Visa holders, as well.CompanyA global, investment and advisory firm located in Manhattan, NYC. They manage...

  • ServiceNow Technical Lead

    1 month ago

    New York, United States Zaddy Solutions Full time

    Zaddy Solutions is partnering with a client in NYC to find a ServiceNow Technical Lead. This role is contract-to-hire (heavily on the intention to hire), and is an in office role. This role is open to US Citizens, Green Card holders, and will work with Visa holders, as well.CompanyA global, investment and advisory firm located in Manhattan, NYC. They manage...

  • Program Specialist Alumni and Community Engagement

    5 days ago

    New York, United States ServiceNow Full time

    **Company Description** At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive...

  • ServiceNow BSA

    1 month ago

    New York, United States Tentek, Inc. Full time

    Job DescriptionJob DescriptionServiceNow BSAResponsibilities● Translate user requests into clear, well-defined epics and user stories using technical language that the development team can understand● Partner with ServiceNow users to analyze current workflows, development needs, and ServiceNow system usage, to drive solutions and continuous...

  • ServiceNow Client Executive

    2 weeks ago

    New York, United States Alldus Full time

    ServiceNow Client Executive FTE & Fully Remote (based in New York) Salary: $100k - $160k base plus uncapped OTE We have a fantastic opportunity for a Sales/Account Executive to grow their career across the ServiceNow Ecosystem. You would be joining a ServiceNow Partner in a key position that will be central to the continued growth in the US. This is a full...

  • ServiceNow Developer

    2 days ago

    New York, United States IntePros Full time

    IntePros is excited to partner with a Fortune 200 Investment Banking and Financial Company in helping them identify a ServiceNow Application Developer for a critical engagement in New York City. As a member of our Service Management organization, the ServiceNow Developer implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy...

  • ServiceNow Client Executive

    4 days ago

    New York, United States Alldus Full time

    ServiceNow Client Executive FTE & Fully Remote (based in New York)Salary: $100k - $160k base plus uncapped OTEWe have a fantastic opportunity for a Sales/Account Executive to grow their career across the ServiceNow Ecosystem. You would be joining a ServiceNow Partner in a key position that will be central to the continued growth in the US. This is a full...

  • ServiceNow Client Executive

    1 month ago

    New York, United States Alldus Full time

    ServiceNow Client Executive FTE & Fully Remote (based in New York)Salary: $100k - $160k base plus uncapped OTEWe have a fantastic opportunity for a Sales/Account Executive to grow their career across the ServiceNow Ecosystem. You would be joining a ServiceNow Partner in a key position that will be central to the continued growth in the US. This is a full...

  • Servicenow Developer

    6 days ago

    New York, United States LanceSoft Full time

    Job Description: As a member of our Service Management organization, the ServiceNow Developer implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows users to extend and customize the functionality to meet their specific business needs. The Developer will work in a virtual team setting on various projects...

  • Servicenow Architect

    1 month ago

    New York, United States ClifyX Full time

    Position : Servicenow Architect location - New York - NY - Remote Fulltime Job Description : Responsibilities: Deliver technical and architecture design elements of ServiceNow features and Integration services Work with engineering teams, stakeholders, to create technical solution designs Ensure technical quality and adherence of integration designs to...

  • Servicenow Developer

    1 week ago

    New York, United States LanceSoft, Inc. Full time

    Job Description:As a member of our Service Management organization, the ServiceNow Developer implements solutions leveraging the ServiceNow platform that are simple, intuitive, easy to use, and allows users to extend and customize the functionality to meet their specific business needs.The Developer will work in a virtual team setting on various projects and...

  • ServiceNow Project Manager

    1 week ago

    New York, New York, United States TEKsystems Full time

    ServiceNow Project ManagerLength: 5 Month Rolling ContractLocation: 100% RemoteTop Skills' Details:1. 5+years of experience managing IT projects through all phases of the PMLC and SDLC including initiation, requirements, planning, design, build, test, and deploy2. 5+ years of experience managing SNow ITSM/SPM/Core platform implementations3. Extensive...

  • ServiceNow Developer

    2 weeks ago

    New York, United States Integrass Full time

    Proven success developing in ServiceNow scripting languages, configuring and customizing client and server side (i.e. business rules, UI policies/scripts/formatters/macros, transform maps/scripts, scheduled jobs, script includes, scripted REST APIs, access controls, user criteria) Solid grasp of ServiceNow core architecture and application frameworks,...

  • ServiceNow Platform Architect

    4 days ago

    New York, United States Tata Consultancy Services Full time

    Responsibilities: Deliver technical and architecture design elements of ServiceNow features and Integration services Work with engineering teams, stakeholders, to create technical solution designs Ensure technical quality and adherence of integration designs to Enterprise Architecture standards and product roadmap Identify, capture, and implement ServiceNow...

  • ServiceNow Solutions Architect

    1 month ago

    New York, United States Fides Info Sys, Inc. Full time

    FiDES is looking for a ServiceNowSolutions Architect for a contract position. The ServiceNow Architectis responsible for collaborating with the client while adhering to industry standards for configuration, development, support and maintenance of the ServiceNow platform. You will work with stakeholders to understand, propose, and deliver solutions using...

  • ServiceNow Developer

    3 weeks ago

    New York, United States Alldus Full time

    I am currently seeking a ServiceNow Developer with Secret Clearance. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts. *Must have Secret Clearance* • Experience working cross module with ServiceNow is highly preferred. • Work with ServiceNow Technical Consultants/Developers to explain the...

  • ServiceNow Dev Consultant

    2 weeks ago

    New York, United States HexaQuEST Global Full time

    Need servicenow developers (not admins) for a top hedge fund in nyc. Principal Responsibilities Develop ServiceNow HRSD application from business requirements and/or technical design documents Maintain consistent delivery of application solutions throughout the product suite by following development standards and the architecture framework Develop and...