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Safety Customer Relations Specialist

2 months ago

Schuylkill Haven, United States Evans Delivery Full time
Job DescriptionJob DescriptionDescription:

Are you ready to be the pivotal connection between our Safety Department and our valued drivers and agents? As a Safety Customer Relations Specialist, you will be the first point of contact for phone calls and emails, providing essential support and ensuring smooth communication within our team.


Essential Job Duties

  • Respond to safety-related phone calls and emails
  • Provide accurate answers or seamlessly transfer inquiries to the appropriate department representative
  • Provide requested documents, shipping label requests, and EFS pin code assistance
  • Strive to resolve inquiries with minimal transfers, ensuring a smooth experience for drivers and agents
Requirements:


Required Qualifications

  • High school diploma or equivalent
  • 6+ months of customer service experience in an office environment
  • Well versed with Microsoft Outlook, Excel, Word, PowerPoint, and SharePoint
  • Strong typing skills
  • Ability to remain patient and calm under pressure
  • Strong problem solving and critical thinking skills
  • Top-notch customer service skills
  • Collaborative team player and relationship builder
  • Excellent time management skills
  • Skill to quickly pivot from one task to another and reprioritize throughout the day
  • Ability to read, speak, write, and understand English in a professional manner

Preferred Qualifications

  • Bilingual, English/Spanish

What's in it for me?

  • Medical, Dental, and Vision Insurance
  • Company Paid Life Insurance
  • Company Paid Short Term Disability Insurance
  • Company Paid Long Term Disability Insurance
  • Employee Assistance Program
  • Flexible Spending Account (FSA)
  • Health Savings Account (HSA) with employer contributions
  • 401K Employer Match
  • Paid Vacation
  • 8 Paid Holidays
  • Paid on a weekly basis
  • Employee referral bonus program ($500)
  • The opportunity to work with good humans

Schedule - In Person, On Site

Monday - Friday, 7:00am - 3:30pm


Location Address

400 West Columbia St, Schuylkill Haven, PA 17972


Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions:


This position operates primarily within a controlled office environment. The noise level in the work environment is low to moderate. Employees may experience swings in work-related demands of this position.


While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel, and talk and hear. The employee frequently is required to stand, sit, and reach with hands and arms. The employee is occasionally required to walk and stoop, kneel, crouch, or bend. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus. The position often requires sitting for long periods of time in front of a computer.


We have always been & will always be a family business. When a person partners with The Evans Network, they become a part of our family. That was the belief of our founder, Albert L. Evans, Sr. Founded in 1939 in Pottsville PA, the company has evolved into the largest Intermodal Drayage provider in the United States. As of today, expanded operations include Truckload, Flatbed, LTL/Final Mile and transportation/logistics services.