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Client Relations Specialist - Contract - New Haven, CT
Proclinical is seeking a dedicated and proactive Customer Operations Specialist.
Primary Responsibilities:
This role involves establishing and nurturing successful business relationships with various stakeholders, both internal and external. The successful candidate will be the primary point of contact for inquiries from healthcare facilities, distributors, and pharmacies, and will work closely with a cross-functional team in the Global Supply Chain.
Skills & Requirements:
Bachelor's degree or equivalent work experienceProficiency in Microsoft Office, particularly Microsoft ExcelStrong communication skillsExperience with SAP preferredAbility to adapt to new technologyStrong attention to detail and data accuracy skillsProactive, flexible, and able to multitask and work with a sense of urgency
The Client Relations Specialist's responsibilities will be:
Manage customer accounts effectively while maintaining successful relationshipsReview customer orders for compliance and ship products in accordance with established distribution modelsOnboard new accounts and maintain regular outreachUpdate and maintain CRM toolProcess credits, debits, and returns based on department processesTriage emails and phone calls from customers to ensure timely resolutionEstablish and maintain professional relationships with various stakeholdersRecognize and report any negative trends to managementParticipate in audits and audit reviews when necessaryEnsure compliance with Risk Evaluation Mitigation Strategy (REMS) for all orders receivedIdentify, triage, and process quality events including complaints, deviations, and product quality complaints/adverse reactionsAdapt to additional responsibilities and perform other duties as assigned to meet the evolving needs of the organization
If you are having difficulty in applying or if you have any questions, please contact Jackie Cerchio at j.cerchio@proclinical.com.
Proclinical is a specialist employment agency and recruitment business, providing job opportunities within major pharmaceutical, biopharmaceutical, biotechnology and medical device companies.
Proclinical Staffing is an equal opportunity employer.
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