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Manager Inside Sales

4 months ago

Cleveland, United States MXR Imaging, Inc. Full time
Job DescriptionJob Description

Position Summary:

The Inside Sales Manager is responsible for managing all aspects of the Inside Sales department as well as contributing to the sales growth of the organization. Apply experience and judgment in the interpretation and application of senior management directives. Work independently and meet set goals. Manage department staff and budget. Work closely with the Executive Team and the Marketing Director on all sales-related activities.

Essential Duties:

  • Recuiting, training, and supervising members of the inside sales team.
  • Set and track weekly sales targets, customer engagements and KPI's
  • Build an open communication culture across all sales teams
  • Research and discover methods to increase customer engagement
  • Analyze sales performance data, develop actionable insights, and implement initiatives that drive continued sales growth.
  • Develop and maintain relationships with key accounts and promote a culture of customer-centricity across the sales team.
  • Collaborates closely with divisional managers to develop effective sales call templates and to establish effective and consistent customer interactions.
  • Coordinates closely with marketing and field sales to gather insights and understand customers' unique needs, market conditions, and competitors.
  • Provides appropriate product information to meet the needs of individual customers, support upselling, and achieve sales targets.
  • Responsible for the escalated customer complaints and resolving them in a timely and effective manner.
  • Demonstrates and promotes behaviors consistent with the Company's vision, mission, and values in all interactions with customers, co-workers and suppliers.
  • Complies with all company policies, procedures, and safety standards.
  • Other duties as assigned

Experience

  • Business unit P&L management experience
  • 5+ years of experience building, leading, and managing a world-class Inside Sales team
  • Knowledge of medical imaging would be ideal but not required
  • Demonstrated experience with CRM and/or Service Sales software packages

Travel

  • Willingness and ability to travel up to 20% of the time
  • Must live within a reasonable driving distance of a major airport.

Competencies

  • Superior verbal and written English language skills
  • Proficient with MS Office applications, including Excel, Word, Outlook, and PowerPoint; and CRM software
  • Quality- and customer-service driven to consistently delight internal and external customers
  • Team player who is willing to go above and beyond to help others
  • Self-motivated, proactive, and resourceful
  • Positive, professional attitude
  • Confident, assertive, and tactful in dealing with other departments, outside representatives, and MXR Imaging management
  • Establishes and maintains effective working relationships based on mutual trust, respect, and cooperation with direct reports, manager(s), executives, co-workers, customers, vendors, and strategic partners
  • Formalizes business relationships and projects through strong negotiation skills
  • Strong presentation, persuasion, and deal closing skills
  • Solid understanding of business and financial statements
  • Builds and leads strong, cohesive teams that consistently meet or exceed expectations
  • Proficient in creating product and process documentation
  • Applies strong analytical and critical thinking skills and proactively solves problems
  • Organizes, prioritizes, and effectively carries out multiple job responsibilities in an interrupt-driven environment
  • Reacts quickly and adapts to changes in priorities, circumstances, and direction
  • Analyzes, troubleshoots, and resolves logistical and work-flow related problems
  • Applies high level of attention to detail and accuracy
  • Remains calm under pressure
  • Maintains confidentiality
  • Works effectively with minimal supervision