Lead Phone Room Specialist

4 weeks ago


DeLand, United States Hill Administrative Services Full time
Job DescriptionJob DescriptionSalary:

We are seeking a Lead Phone Room Specialist to become an integral part of our team You will oversee a team of West Volusia phone specialists and their daily operations. You will provide direction and support to your team, while answering patient calls, and ensuring the team stays on task. You will perform routine administrative assignments through telephonic and electronic systems to keep the medical facility running smoothly.



Responsibilities:

  • Answer incoming phone calls from patients, medical providers, insurers, and vendors
  • Register new patients, update demographics for existing patients
  • Communicate with insurance companies for proper billing procedures
  • Communicate with collaborating physicians or specialists regarding patient care
  • Maintain accurate patient medical records
  • Provide excellent customer service


Qualifications:

  • Previous experience in primary care or other medical fields
  • Familiarity with medical software (eClinical Works a plus) and equipment 
  • Ability to build rapport with patients
  • Strong problem solving and critical thinking skills
  • Ability to thrive in a fast-paced environment
  • Strong organizational skills


Equal Opportunity Employer. We maintain a drug-free workplace and require pre-employment drug screening.



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