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Customer Engagement Specialist

2 months ago

DeLand, Florida, United States Planet Fitness Full time
Job Overview

The Member Services Representative plays a crucial role in fostering a welcoming environment for all members and guests at Planet Fitness. This position is essential in delivering outstanding customer service and ensuring a positive experience for everyone who walks through our doors.

Key Responsibilities
  • Welcome members, potential members, and visitors with exceptional service.
  • Manage front desk operations, which include:
    • Answering phone calls in a courteous manner and assisting with various inquiries.
    • Checking in members efficiently.
    • Facilitating new member registrations.
    • Conducting tours for prospective members.
  • Assist in updating member accounts as necessary.
  • Address member inquiries and concerns promptly and professionally, escalating issues to management when required.
  • Contribute to maintaining the cleanliness and organization of the facility.
Qualifications
  • Experience in customer service is preferred.
  • Basic proficiency in computer operations.
  • A genuine interest in fitness and wellness.
  • Positive and energetic demeanor.
  • Dependability and punctuality are essential.
  • Exceptional interpersonal skills, capable of engaging positively with members and colleagues.
  • Strong listening abilities, with a knack for empathy and problem-solving.
  • Maintain professionalism in all interactions, demonstrating appropriate behavior and language.
  • A high school diploma or GED is required.
  • Applicants must be at least 18 years old.
Physical Requirements
  • Ability to stand and walk for extended periods during shifts.
  • Frequent verbal communication in person and over the phone.
  • Occasional lifting of items up to 50 lbs.
  • Potential exposure to cleaning chemicals during work hours.