SENIOR SERVICE TECHNICIAN Chillers

Founded in the golden age of American industry in 1957, CHC has steadily positioned itself as a forerunner in the hydronic and HVAC solutions sector. With over six decades of persistent innovation and customer-focused evolution, CHC proudly stands as an emblem of industry excellence and reliability.

Our Legacy:

At CHC, we delve deeply into the intricate world of hydronics and HVAC equipment, steering innovation with every component we sell. We began as a small start-up with big ambitions, and through undeterred dedication, we emerged as industry leaders. Our long-standing presence in the market is not merely a testament to our robust products and services but also to the enduring relationships we have forged over the years with our clients, suppliers, and employees.

100% ESOP - A Testament to Our Commitment:

Our most defining moment came when we embraced an Employee Stock Ownership Plan (ESOP), making us a 100% employee-owned company. This transformative move exemplifies our unwavering belief in our workforce's potential and dedication. Ownership at CHC isn't just a title; it's the embodiment of true family values and teamwork. Each employee-owner remains a vital piece of our company's expansive mosaic, ensuring that every decision and effort translates into our collective success.

Family Values - Our Ethos:

CHC operates like a tightly-knit family, where each member's contribution is valued and nurtured. Our family values include trust, respect, and an inclusive approach to innovation and business growth. We believe that our strength lies in not just our advanced technologies or our industry prowess but also in the way we treat our people. At CHC, you're not a number – you're a cherished member of an ever-growing family.

Join Our CHC Family:

In a world that places immense value on individual progression, CHC invites you to be part of something more meaningful – a community where you can thrive both professionally and personally. As we continue to carve out new milestones and shatter benchmarks, we extend a warm invitation to professionals who yearn for a workplace that feels like home.

Our Vision:

We envision a future where every building breathes efficiently because of our hydronic and HVAC solutions and where our ESOP family of employee-owners continues to flourish. Driven by a shared purpose and a set of common values, we look forward to welcoming new members into our fold who resonate with our ethos of integrity, excellence, and familial comfort.

Embrace a career with CHC – where doors aren't just an entryway to the office but a gateway to a lifetime of opportunities and a workplace that reverberates with the warmth of family. Your journey with CHC isn't just about work – it’s about building a legacy, being a part of history, and above all, finding a place where you belong.

Join us at CHC, and let’s pave the path to a future brimming with possibilities, together.

Drug Test

Please note that this position is a safety sensitive position (a job in which an impairment caused by drug or alcohol usage would threaten the health or safety of any person) that requires passing all drug tests including testing for marijuana use.

Salary Range: $41 - $48/hour

Job Summary

Responsible for providing start-up, warranty, preventive maintenance and repair of chillers, cooling towers, heat pumps, and related equipment. Identity and/or repair replacement needs; provide necessary information on the proper uses of the equipment, and assisting in other skilled trades as required.

Technical

• Perform equipment startup, warranty, preventive maintenance, and repair by verifying equipment is installed, programmed and operating to manufacturer’s Installation & Operation Manuals (IOM’s) and published specifications.
• Equipment includes but is not limited to all the equipment on CHC’s line card: pumps, boilers, water heaters, FlowTherm package systems, chillers, cooling towers, heat pumps, and VFD’s.
• Set-up communications between equipment and troubleshoot interface with Building Management Systems.
• Add manufacturer recommended hardware components in the field when needed.
• Perform wiring or rewiring between electrical panels and CHC equipment as required.
• Provide feedback to Sales and Management of other billable service opportunities at customer sites.
• Follow all OSHA, NFPA, Local, CHC and site-specific Safety requirements and training.
• Train and mentor less senior technicians as needed.
• Update equipment system software as required.
• Troubleshoot systems utilizing diagnostic tools such as data loggers, multi-meters, process meters, laser alignment tools, and combustion analyzers.
• Keep up to date on the equipment on CHC’s line card.
• Provide start-up, operating, and maintenance training for the customer, and/or technical direction.
• Attend factory schools, virtual or in person, for training as assigned.
• Pursue additional formal education as needed, and reimbursed (per handbook) by, CHC.

Customer Service

• Provide telephone support for start-up and troubleshooting.
• Present a professional, positive, and helpful attitude always when with customers and co-workers. Exhibit an understanding of human relations and functions as a “team player”.
• Observe additional maintenance needs requiring attention and report those to the appropriate supervisor and a recommendation of necessary/needed replacement parts/equipment.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as needed to meet the ongoing needs of the organization.

Technical

• Perform equipment startup, warranty, preventive maintenance, and repair by verifying equipment is installed, programmed and operating to manufacturer’s Installation & Operation Manuals (IOM’s) and published specifications.
• Equipment includes but is not limited to all the equipment on CHC’s line card: pumps, boilers, water heaters, FlowTherm package systems, chillers, cooling towers, heat pumps, and VFD’s.
• Set-up communications between equipment and troubleshoot interface with Building Management Systems.
• Add manufacturer recommended hardware components in the field when needed.
• Perform wiring or rewiring between electrical panels and CHC equipment as required.
• Provide feedback to Sales and Management of other billable service opportunities at customer sites.
• Follow all OSHA, NFPA, Local, CHC and site-specific Safety requirements and training.
• Train and mentor less senior technicians as needed.
• Update equipment system software as required.
• Troubleshoot systems utilizing diagnostic tools such as data loggers, multi-meters, process meters, laser alignment tools, and combustion analyzers.
• Keep up to date on the equipment on CHC’s line card.
• Provide start-up, operating, and maintenance training for the customer, and/or technical direction.
• Attend factory schools, virtual or in person, for training as assigned.
• Pursue additional formal education as needed, and reimbursed (per handbook) by, CHC.

Customer Service

• Provide telephone support for start-up and troubleshooting.
• Present a professional, positive, and helpful attitude always when with customers and co-workers. Exhibit an understanding of human relations and functions as a “team player”.
• Observe additional maintenance needs requiring attention and report those to the appropriate supervisor and a recommendation of necessary/needed replacement parts/equipment.

Administration

• Submit timely reports.
• Responsible for maintaining inventory and required maintenance of issued tools and equipment.

Miscellaneous

• Always work safely.
• Adhere to department and company policies and procedures.
• Willing/able to work autonomously with minimum supervision while working on assignment(s).
• Based upon business needs, you may be required to work overtime.
• Adhere to company policy regarding rest and meal breaks.
• If necessary, ability to work out- of- town and stay overnight to complete work.
• Maintain company vehicle by following the vehicle manufacturer’s suggested maintenance intervals.

Competencies

• Customer/Client Focus.
• Communication Proficiency.
• Technical Knowledge.
• Results Driven.
• Organizational Skills.

No Supervisory Responsibilities required. Travel is expected for this position.

Required and Education Experience

• Minimum 5 years’ experience related to CHC’s equipment in commercial or industrial applications, such as: chillers, cooling towers or other HVAC equipment.
• Knowledge of, and commitment to, continuous quality improvement.

• Ability to prioritize tasks according to company goals and objectives.
• Strong technical skills, diagnostic capabilities, and aptitude to learn new technologies and systems.

• Clean driving record.
• Basic or intermediate writing skills.
• General computer experience with MS Outlook, Word, PowerPoint, and Excel.

Preferred and Education Experience

• Minimum 5 years’ experience related to CHC’s equipment in commercial or industrial applications, such as: chillers, cooling towers, heat pumps, HVAC, plumbing, boilers, pumping.
• Experience quoting service labor and materials to customers.

• Knowledge of direct digital controls and VFD experience are desirable.

• Where applicable, relevant licenses pertaining to HVAC, EPA, electrical, plumbing, boilers.

• High School Graduate or GED.

• Associates Degree or Technical training from accredited school in any of the following: a plus
• Electrical/Electronics
• HVAC
• Plumbing
• Boiler

EEO Statement

“CHC’s policy is to provide equal employment opportunity to all applicants and employees. CHC does not discriminate based on pregnancy, childbirth or related medical conditions, race, religious, creed, color, gender, national origin, or ancestry, physical or mental disability, medical condition, marital status, registered domestic partner status, age, sexual orientation, or any other basis protected by federal, state, or local law, ordinance, or regulation. This EEO policy applies throughout our operations including recruitment, hiring, terminations, training, promotion, transfers, compensation, and benefits. The Human Resources Department should be contacted immediately if an individual believes that he/she has experienced discrimination. CHC will not retaliate or allow retaliation against anyone who files a complaint or assists in the investigation of an administrative charge alleging discrimination.” Note: You may request a copy of your job description from your manager or the Human Resources Department.