Field Service Technician
3 days ago
We are seeking a skilled Field Service Technician to join our team at Atosa USA, Inc. As a Field Service Technician, you will be responsible for troubleshooting, diagnosing, and repairing commercial kitchen equipment in the field while providing excellent customer service.
Key Responsibilities:
- Inspect, test, diagnose, troubleshoot, and repair damaged equipment.
- Safely operate company service vehicle to travel to various customer locations as scheduled for service repairs.
- Manage customer appointments, providing ETAs and updates to dispatch representatives.
- Maintain inventory of all tools, equipment, HVAC resources, and other such assets assigned by the company.
- Effectively and professionally communicate through phone and email, fostering strong relationships with customers, colleagues, sales representatives, fellow technicians, and others as needed.
- Ensure timely submission of all essential paperwork for completed service repairs, invoices, payments, and requested documentation via approved systems.
Requirements:
- Self-motivated, capable of both independent and collaborative work.
- Exceptional customer service, interpersonal, and simplified technical communication skills.
- Ability to comprehend and interpret diagrams and specifications related to HVAC service and installation.
- Technical proficiency in HVAC service and installation.
- Proficiency in computers, operating systems, and applications.
- Familiarity with necessary tools of the trade, adhering to safety protocols.
- Physical capabilities: Ability to lift up to 75 pounds, remain stationary for extended periods, and exhibit multi-limb coordination and manual dexterity.
Preferred Qualifications:
- Environmental Protection Agency (EPA) Certification for refrigerant handling.
- State HVAC technician's license.
- Valid Driver's License.
We offer a competitive compensation package, including medical, dental, vision, paid time off, and a 401(k) plan. You will also receive company-provided cell phone, tools, equipment, and uniforms, as well as a company vehicle and gas card.
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