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Front Office Manager

2 months ago

Albany, United States Staybridge Suites Albany Full time
Job DescriptionJob Description

Are you someone that has an eye for detail and delivers first class service? We are currently looking for a Front Office Manager that has strong guest service skills and is passionate about hospitality that can manage a busy front office. You will manage all aspects of the department including but not limited to guest relations, reservation management, staffing, training, and payroll in accordance with hotel policies and procedures. The Front Office Manager acts as Manager on Duty when assigned.

Duties and Responsibilities:

  • Recruit, hire, train counsel and provide comprehensive training of front office staff
  • Manages and monitors activities of all employees in the Front Office department, making sure they adhere to the standards of excellence and to the guidelines set in the employee handbook, hotel policies and procedures, coaching, training and correcting where needed
  • Maintains a professional and high-quality service-oriented environment
  • Acts as Manager on Duty for the hotel, using problem solving skills to take care of complaints, disturbances, special requests and any other issues that may arise
  • Informs all front office staff of daily activities, group and VIP arrivals, as well as special requests and repeat guests. Check accommodations, making sure any special requests are carried out accordingly, greet guests upon arrival and ensure escort to accommodations if appropriate
  • Works closely with the housekeeping department to improve guest services and foster cross departmental communication
  • Works closely with maintenance department to ensure proper key controls
  • Adheres to bank records, account receivables/payables and other procedures to ensure accurate and timely collections
  • Responsible for department payroll administration
  • Conduct all department performance appraisals
  • Participate in department expense and labor budgeting preparation
  • Schedule personnel within budget guidelines to assure adequate staffing
  • Holds monthly departmental meetings, and morning huddles to keep staff informed of all activities in the hotel, reinforcing standards of excellence and promoting a formidable team atmosphere and culture
  • Perform other duties as assigned
  • Must be able to travel to attend workshops, tradeshows, conventions, etc. must be able to work nights, weekends and holidays

Education/Experience:

  • High School Diploma or GED equivalent.
  • A minimum of 2 years- experience in team management or supervisory experience. Hotel level front office experience is preferred.

Knowledge, Skills and Abilities:

  • Systems experience within the IHG brands is preferred
  • Must be highly motivated, self-directed, with strong initiative and desire for achievement
  • Exceptional guest service skills required
  • Must possess strong computer skills
  • Excellent communication and presentations skills required

All Exempt Managers will receive the following:

  • Competitive Pay
  • Paid Time Off - Holiday, Vacation and Sick Days
  • Great Benefits including Medical and Dental Insurance
  • Voluntary Short-Term Disability Insurance
  • Long Term Disability
  • 401K Retirement Program with a Company match
  • Hilton and Turf Hotel Employee Room Night Discounts
  • Employee Referral Program - up to $225.00 per referral