Senior Help Desk Operator

3 months ago

Arlington, United States CAPITOL BRIDGE, LLC Full time

Capitol Bridge is currently seeking a dynamic and experienced individual to join our team as a Senior Help Desk Operator to support an important government project. As a leading organization, Capitol Bridge provides top-tier services while prioritizing security and compliance. A Senior Help Desk Operator plays a crucial role in providing advanced technical support and assistance to end-users within an organization. This position involves a combination of technical expertise, leadership skills, and excellent customer service to ensure efficient resolution of IT-related issues. The Senior Help Desk Operator not only resolves complex problems but also guides and mentors junior team members. This role requires a deep understanding of the organization's IT infrastructure, applications, and user needs. Join us in shaping the future of Capitol Bridge. This position is contingent to successful completion of Security and background requirements.

Salary: $19.50 p/h

Hours of Operation: 8am - 6pm EST Monday - Friday

Excellent Benefits Plan Includes:

  • Health Insurance- medical, dental, vision & pharmacy benefits. (Employer contribution included)
  • Company sponsored Life Insurance.
  • 401K Retirement plan.
  • Vacation Leave and Sick Leave
  • Employee Assistance Program
  • Paid Training
  • Paid Holidays

Duties and Responsibilities

  • Ensure the timely process through which call center problems are controlled and resolved.
  • Conduct problem recognition, research, isolation, resolution, and follow-up steps, to resolve any issues.
  • Provide guidance/training for less-experienced personnel and shall provide second-tier support to end users for issue resolution.
  • Examine system applications, by simulating or recreating user problems to resolve operating difficulties that the first tier of help desk support is unable to resolve.
  • If unable to resolve, refer the issue to Contractor management and/or IT technical personnel for restoration.
  • Interact with network or software administrators, and/or applications developers to restore service and/or to identify and correct core issues and shall recommend systems modifications to reduce user problems.

Minimum Required Qualifications:

  • A High School Diploma or Equivalent is required, as well as nine (9) years of overall experience, including six (6) as a customer support services operator/analyst.
  • A multilingual speaker is a plus.

Screenings Required

You will receive requests for background check, fair credit check, and drug screen regarding this employment opportunity. Respond to all requests quickly as we anticipate filling our vacancies quickly and non-responses may result in disqualification for this opportunity.

*Please be aware that our organization and our client adhere to stringent security regulations, necessitating a thorough background screening process for all potential hires. We value transparency and want to inform you that this screening may result in a delay of at least 60 days prior to onboarding. Rest assured, we are committed to maintaining a secure and compliant work environment. We appreciate your understanding and cooperation as we prioritize the safety and confidentiality of our operations.

Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement

Capitol Bridge is an Equal Opportunity Employer. All employment decisions at CB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

  • IT Help Desk Expert

    5 days ago

    Arlington, Virginia, United States CaseGuard Full time

    About the RoleWe are looking for a highly skilled IT Help Desk Expert to join our team in Arlington, VA. As an IT Help Desk Expert, you will be responsible for providing technical support, troubleshooting, and help desk support related to desktop computers and other information technology needs.You will work closely with other teams and end-users to resolve...

  • IT Help Desk Engineer

    1 month ago

    Arlington, United States DOCUmation Full time

    Position: IT Help Desk Engineer Department: MIT Help Desk Reports To: IT Service Delivery Manager Salary grade: DOE FLSA Status: Full Time / Exempt Location: DFW DescriptionThe IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket response,...

  • Help Desk Specialist

    3 weeks ago

    Arlington, Virginia, United States General Dynamics Information Technology Full time

    Job Title: Help Desk Specialist - Cybersecurity SupportDescription:This is a fantastic opportunity to work with the Joint Strike Fighter (JSF) F-35 IT program in Arlington, VA. As a Help Desk Specialist, you will be part of a team that provides knowledge-based, information assurance and cybersecurity IT services to the F-35 Lightning II Joint Program Office...

  • Senior Operations Manager

    3 hours ago

    Arlington, Texas, United States Sagora Senior Living Inc. Full time

    Job OverviewSagora Senior Living Inc. is seeking an experienced Senior Operations Manager to join our team at Lynridge of Arlington in Arlington, TX. This role will be responsible for managing all accounting, human resources, and business office activities for the community. The successful candidate will have a strong background in AP/AR and payroll...

  • Customer Support Help Desk Operator Intermediate

    4 months ago

    Arlington, United States CAPITOL BRIDGE, LLC Full time

    Capitol Bridge invites talented individuals to join us in a Help Desk Operator Intermediate Role to support an important government project. In this role, you will be a key player in providing essential customer support to our organization. As a mid-level team member, you will have the opportunity to develop your skills in troubleshooting issues, assisting...

  • Help Desk Support Services Specialist

    4 weeks ago

    Arlington, United States Lawelawe Technology Services Full time

    Who we are: Lawelawe is a Native Hawaiian Owned Small Disadvantaged Business (NHO SDB) that specializes in providing a range of services to federal government clients, including program management, digital solutions, human capital and training.  Lawelawe leverages our NHO status to secure federal contracts that not only drive business success but also...

  • Senior Service Desk Specialist

    1 week ago

    Arlington, Virginia, United States SAIC (Science Applications Int.) Full time

    We are seeking a Senior Service Desk Specialist to join our team at SAIC (Science Applications Int.). As a key member of our Digital and AI Team, you will play a crucial role in leading Tier 0/1 Service Desk operations and driving operational excellence.About the Role:This is a challenging opportunity to work with a highly skilled team and contribute to the...

  • Help Desk Specialist Lead

    4 days ago

    Arlington, Virginia, United States Infojini Full time

    Job Description">As an experienced Help Desk Specialist Lead, you will play a critical role in resolving technical issues and providing exceptional customer service to our clients. Your responsibilities will include:">Providing first-level technical support to clients via phone, email, or in-personResolving complex technical issues through troubleshooting...

  • High-Tech Help Desk Specialist

    4 weeks ago

    Arlington, Virginia, United States CAPITOL BRIDGE, LLC Full time

    At Capitol Bridge, we're seeking a skilled High-Tech Help Desk Specialist to join our team in supporting an essential government project. As a leading organization, we prioritize security and compliance while delivering top-tier services.Salary: $19.50 per hourJob Description:A High-Tech Help Desk Specialist plays a vital role in providing advanced technical...

  • F-35 Help Desk Specialist | Secret clearance

    4 weeks ago

    Arlington, United States General Dynamics Information Technology Full time

    Type of Requisition:RegularClearance Level Must Currently Possess:Interim SecretClearance Level Must Be Able to Obtain:SecretPublic Trust/Other Required:NoneJob Family:Help DeskJob Qualifications:Skills:Computer Support, Help Desk Support, Remedy Help DeskCertifications:NoneExperience:5 + years of related experienceUS Citizenship Required:YesJob...

  • Help Desk Technician- SECRECT CLEARANCE

    3 weeks ago

    Arlington, United States Piper Companies Full time

    Zachary Piper Solutions is seeking a Help Desk Technician to support a long-term government program supporting CISA/ DHS. The Help Desk Technician will be providing onsite incident response to civilian Government agencies and critical asset owners experiencing cyber-attacks. The role involves immediate investigation, mitigation plan development, and...

  • Help Desk Technician- SECRECT CLEARANCE

    5 months ago

    Arlington, United States Zachary Piper Full time

    Zachary Piper Solutions is seeking a Help Desk Technician to support a long-term government program supporting CISA/ DHS. The Help Desk Technician will be providing onsite incident response to civilian Government agencies and critical asset owners experiencing cyber-attacks. The role involves immediate investigation, mitigation plan development, and...

  • Service Desk Technician

    1 month ago

    Arlington, United States Nakupuna Solutions Full time

    Service Desk TechnicianJob Locations US-DC-Washington | US-VA-ArlingtonJob ID 2024-4946Category Information Technology Support/Software Development TestingType Full-Time SalariedCompany Nakupuna SolutionsAdditional LocationsUS-VA-ArlingtonOverview Nakupuna Solutions is looking for a Service Desk Technician. ResponsibilitiesThe following reflects...

  • Service Desk Technician

    1 month ago

    Arlington, United States Na Ali'i Consulting & Sales, LLC. Full time

    Overview  Nakupuna Solutions is looking for a Service Desk Technician. Responsibilities The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other...

  • Help Desk Service Team Manager

    2 weeks ago

    ARLINGTON, United States SAIC Full time

    **Description** A trusted leader in cloud, digital engineering, data, and Artificial Intelligence, the nation looks to SAIC to integrate emerging technology to modernize critical missions and enable its national imperatives. To address the growing demands within the Department of Defense, SAIC is seeking a highly skilled and dynamic Help Desk Service Team...

  • Front Desk Operations Manager

    4 days ago

    Arlington, Virginia, United States B. F. Saul Company Hospitality Group Full time

    We are seeking a skilled Front Desk Operations Manager to join our team at one of our upscale hotels in the Washington, D.C. area. As a Front Desk Operations Manager, you will be responsible for overseeing the front desk operations, ensuring that all guests receive exceptional service, and that all hotel operations run smoothly.Job SummaryThis position...

  • Director of Senior Care Operations

    4 weeks ago

    Arlington, Virginia, United States Sunrise Senior Living Full time

    Sunrise Senior Living is a leading provider of senior care services, and we are seeking an exceptional Director of Senior Care Operations to join our team.About the RoleThe Director of Senior Care Operations will be responsible for overseeing the overall operation of our community, ensuring that residents receive high-quality care and service. This includes...

  • Help Desk

    4 weeks ago

    Arlington, United States United States Bowling Congress Full time

    WHY WORK FOR USBC:If you're passionate about your work and thrive in a positive office culture, then the United States Bowling Congress wants you! We're looking for someone who is ready to start an interesting, challenging, and rewarding career with us at USBC. We offer a fulfilling and dynamic workplace with great benefits.POSITION SUMMARY: The Tournament...

  • Help Desk

    1 month ago

    Arlington, United States United States Bowling Congress Full time

    WHY WORK FOR USBC:If you're passionate about your work and thrive in a positive office culture, then the United States Bowling Congress wants you! We’re looking for someone who is ready to start an interesting, challenging, and rewarding career with us at USBC. We offer a fulfilling and dynamic workplace with great benefits.POSITION SUMMARY: The Tournament...

  • Help Desk Analyst

    4 weeks ago

    Arlington, United States DMI Mobile Enterprise Solutions Full time

    About DMI DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation,...