Call Center Agent

2 weeks ago


Chicago, United States Fresh Form Draft Full time
Call Center Agent

Department: Pocket Ledge

Employment Type: Full Time

Location: Chicago, IL

Compensation: $18.50 - $28.00 / hour

Description

Position: Call Center Agent

Company: Pocket Ledge

Location: Chicago ,IL

Salary Range: $18.50 - $28.00 per hour (depending on experience)

About Pocket Ledge:

At Pocket Ledge, we're more than just a marketing company - we're your dedicated partner in achieving business excellence. With a passion for innovation and a commitment to results, we've been helping businesses like yours thrive in the dynamic world of marketing.

Job Description:

We are seeking a highly motivated and enthusiastic Call Center Agent to join our dynamic team. As a vital part of our customer service division, you will play an essential role in delivering exceptional service to our clients. You will be the first point of contact for customers, addressing their inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

  • Handle a high volume of inbound and outbound calls in a professional manner.
  • Assist customers by providing product and service information.
  • Resolve customer complaints and issues promptly and efficiently.
  • Document customer interactions and maintain accurate records.
  • Follow up on inquiries and ensure timely resolutions and feedbacks.
  • Maintain a positive and empathetic attitude towards customers.
  • Collaborate with team members and other departments to improve service delivery.
Skills, Knowledge and Expertise
  • High school diploma or equivalent; additional education is a plus.
  • Proven experience in a call center or customer service role is preferred.
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and conflict resolution skills.
  • Proficiency in using computer systems and CRM software.
  • Ability to work in a fast-paced and dynamic environment.
  • Flexibility to work shifts, including evenings and weekends.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for professional development and career advancement.
  • A supportive and collaborative work environment.
  • Health insurance, retirement plans, and paid time off.
  • Employee discounts on company products/services.

  • Call Center Agent

    4 days ago


    Chicago, United States The Chicago Lighthouse Full time

    Call Center Agents will be responsible for providing high quality customer service assistance when responding to customer inquiries. Call Center Agents will be responsible for assuring speedy resolution of inquiries utilizing all available resources. Call Center, Agent, Customer Service, Technology

  • Call Center Agent

    2 weeks ago


    Chicago, United States The Chicago Lighthouse Full time

    Call Center Agent will be responsible for providing high quality customer service assistance when responding to inquiries pertaining to I-PASS electronic tolling accounts, violations notices, billing issues, technical issues or general map questions. Call Center, Agent, English, Spanish, Bilingual, Customer Service, Education


  • Chicago, United States Fresh Form Draft Full time

    Call Center Customer Service AgentDepartment: Initial Communications Employment Type: Full Time Location: Chicago, IL Compensation: $18.50 - $28.00 / hour Description Welcome to Initial Communications, the marketing company that's all about making your business shine! We're a team of energetic and creative professionals who are passionate about helping our...


  • Chicago, United States Emerald Logistix Full time

    About Core X Plug: Core X Plug's approach combines integrated multi-channel strategies to maximize brand exposure, reach, and customer engagement, with a strong emphasis on data-driven decision making to optimize marketing efforts, target specific audience segments, and deliver measurable results. Job Description: The Call Center Customer Service Agent at...

  • Call Center Agent

    1 week ago


    Chicago, United States DS Bus Lines Full time

    Embark on a rewarding career journey with us – a company proudly recognized as one of the Great Places to Work in 2023-2024! The Customer Service Representative will provide excellent customer service to inquiring parties and direct inquiries to the appropriate internal resources as they are received. They will provide customers, clients, and others with...


  • Chicago, Illinois, United States The Chicago Lighthouse Full time

    Job Title: Call Center Team LeadJoin The Chicago Lighthouse for People Who Are Blind or Visually Impaired as a Call Center Team Lead and play a vital role in delivering exceptional customer experiences. As a key member of our Call Center Operations Leadership Team, you will be responsible for supporting the team to ensure that we consistently meet and exceed...


  • Chicago, United States Park Hyatt Chicago Full time

    Be the Voice of Luxury: Elevate Guest Experiences at Park Hyatt Chicago! ABOUT US: At Park Hyatt Chicago, a premier luxury hotel renowned for its impeccable service and sophisticated ambiance, we pride ourselves on delivering an extraordinary guest experience. Our dedication to excellence is recognized by Forbes, and we are seeking an exceptional...

  • Call Center Team Lead

    2 weeks ago


    Chicago, United States The Chicago Lighthouse Full time

    Job DetailsJob Location Chicago, IL Remote Type Fully Remote Position Type Full Time Education Level High School/GED Salary Range $19.50 - $19.50 Hourly Travel Percentage None Job Shift Any Job Category Admin - Clerical Job DescriptionSTATEMENT OF PURPOSE: The Call Center Team Lead position is responsible for supporting the Call Center Operations Leadership...


  • Chicago, United States LaSalle Network Full time

    We are looking for a Call Center QA Specialist for our client, a rapidly growing lending company located in downtown Chicago. This dynamic organization is expanding its team and offers an exciting opportunity for individuals looking to grow in a fast-paced, high-performance environment. If you have a keen eye for detail and a passion for quality, this is...


  • Chicago, United States Evangelical Lutheran Church in America Full time

    Job Type Full-time Description About the ELCA The ELCA is one of the largest Christian denominations in the United States, with 3 million members in more than 8,700 worshipping communities across the 50 states and in the Caribbean region (Puerto Rico and the U.S. Virgin Islands). With a vision to live in a world experiencing the difference God's grace and...


  • Chicago, United States Evangelical Lutheran Church in America Full time

    Job Type Full-time Description About the ELCA The ELCA is one of the largest Christian denominations in the United States, with 3 million members in more than 8,700 worshipping communities across the 50 states and in the Caribbean region (Puerto Rico and the U.S. Virgin Islands). With a vision to live in a world experiencing the difference God's grace and...

  • Call Center Agent

    1 month ago


    Chicago, Illinois, United States Nanmckay Full time

    Job Summary:Nanmckay is seeking a highly skilled and customer-focused Customer Service Representative to join our team in the Call Center. As a key member of our customer service team, you will be responsible for providing exceptional service to Housing Choice Voucher (HCV) participants and owners, as well as other stakeholders.Key Responsibilities:Respond...


  • Chicago, Illinois, United States Erie Family Health Center Full time

    Job Title: Call Center RepresentativeErie Family Health Center is seeking a highly skilled Call Center Representative to join our Patient Access Team. As a key member of our team, you will be responsible for scheduling appointments, verifying patient information, and providing exceptional customer service to our patients.Key Responsibilities:Schedule...

  • Call Center Team Lead

    4 weeks ago


    Chicago, Illinois, United States The Chicago Lighthouse Full time

    Job Summary:The Chicago Lighthouse is seeking a highly skilled and experienced Call Center Team Lead to join our team. As a key member of our healthcare call center, you will be responsible for handling complex patient scheduling issues, providing training to call center agents, and executing Quality Assurance processes.Key Responsibilities:Manage and...

  • Call Center Team Lead

    4 weeks ago


    Chicago, United States The Chicago Lighthouse Full time

    Job DetailsJob Location Chicago, IL Remote Type Hybrid Position Type Full Time Education Level High School/GED Salary Range $19.50 - $19.50 Hourly Travel Percentage None Job Shift Day Job Category Customer Service Job DescriptionSTATEMENT OF PURPOSE: The Call Center Team Lead is a key member of a healthcare call center leadership team dedicated to providing...

  • Call Center Team Lead

    3 weeks ago


    Chicago, Illinois, United States The Chicago Lighthouse Full time

    Job Title: Call Center Team LeadJoin The Chicago Lighthouse, a leading organization dedicated to empowering individuals who are blind or visually impaired, as a Call Center Team Lead. In this key role, you will be responsible for leading a team of call center agents, providing exceptional customer service, and driving business excellence.Key...

  • Call Center Team Lead

    4 weeks ago


    Chicago, United States The Chicago Lighthouse Full time

    Call Center Team Lead Job Details Job Location Chicago, IL Remote Type Hybrid Position Type Full Time Education Level High School/GED Salary Range $19.50 - $19.50 Hourly Travel Percentage None Job Shift Day Job Category Customer Service Job Description STATEMENT OF PURPOSE : The Call Center Team Lead is a key member of a healthcare call center leadership...

  • Call Center Team Lead

    4 weeks ago


    Chicago, Illinois, United States The Chicago Lighthouse Full time

    Job SummaryWe are seeking a highly skilled Call Center Team Lead to join our team at The Chicago Lighthouse. As a key member of our healthcare call center leadership team, you will be responsible for providing a world-class patient experience to our callers.Key ResponsibilitiesLeadership and Team Management: Support and drive a culture of business...


  • Chicago, United States The LaSalle Group Full time

    Our client, a leading company located in Chicago, is on the lookout for Call Center Representatives to become part of their team! This is a fantastic opportunity for driven, customer-oriented individuals eager to develop their skills in a dynamic setting. If you excel in customer service and love tackling challenges, this position is ideal for you. Call...

  • Call Center Associate

    3 months ago


    Chicago, United States Restore Hyper Wellness Full time

    Call Center Associate Description Restore is seeking a Call Center Associate to join our dynamic team. If you thrive in a fast-paced environment and have a passion for health and wellness, we want to meet you. As a Call Center Associate, you'll play a vital role in cultivating and maintaining the Restore culture. We're looking for a team-oriented individual...