WFH Administrative Assistant

3 weeks ago


Bellevue, United States OutToday.com Part time
Job DescriptionJob DescriptionDescriptionWe are searching for a detail-oriented, self-motivated individual to fill the role of Administrative Assistant. A qualified candidate will be expected to:
  • Customer service duties.
  • Data oriented.
  • Administrative duties.
  • Phone handling.
  • Technician skills.
  • Coordination, and management.


Key Responsibilities
  • Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity. 
  • Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
  • Assure that all Penske Rental units are maintained and prepared for customers.
  • Ensure parts are available for scheduled work.
  • Hold vendors accountable for quality and adherence to schedule for outside work.
  • Provide customer service, assuring customers are satisfied and will return for additional business.
  • Maintain shop productivity by optimizing the work plan.
  • Coordinate with district billing clerks as necessary.
  • Other projects and tasks as assigned by supervisor.

Skills, Knowledge and Expertise
  • 2 years of customer service experience required.
  • At least 1 year of hands on mechanical experience required.
  •  2 years of supervisory experience preferred.
  • At least 2 years of service department administration preferred.
  • High School diploma or equivalent required.
  • Associates Degree, Technical School Degree, or Bachelors Degree preferred.
  • Prior experience with service scheduling programs and diagnostic programs preferred.
  • The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management.
  • The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
  • Regular, predictable, full attendance is an essential function of the job.



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