WFH Administrative Assistant
3 weeks ago
- Customer service duties.
- Data oriented.
- Administrative duties.
- Phone handling.
- Technician skills.
- Coordination, and management.
Key Responsibilities
- Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
- Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
- Assure that all Penske Rental units are maintained and prepared for customers.
- Ensure parts are available for scheduled work.
- Hold vendors accountable for quality and adherence to schedule for outside work.
- Provide customer service, assuring customers are satisfied and will return for additional business.
- Maintain shop productivity by optimizing the work plan.
- Coordinate with district billing clerks as necessary.
- Other projects and tasks as assigned by supervisor.
Skills, Knowledge and Expertise
- 2 years of customer service experience required.
- At least 1 year of hands on mechanical experience required.
- 2 years of supervisory experience preferred.
- At least 2 years of service department administration preferred.
- High School diploma or equivalent required.
- Associates Degree, Technical School Degree, or Bachelors Degree preferred.
- Prior experience with service scheduling programs and diagnostic programs preferred.
- The associate will be required to understand and comply with specific instructions, guidelines, rules, regulations, or other information established by Penske management.
- The associate must be able to perform all work adhering to DOT, OSHA, and all Penske safety and maintenance policies; including but not limited to the correct selection and use of appropriate tools, PPE, machine guarding, and established best safety practice.
- Regular, predictable, full attendance is an essential function of the job.
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