Current jobs related to IT Help Desk Support - Tempe - K2 Staffing

  • Help Desk Specialist

    1 month ago

    Tempe, Arizona, United States I-TEK Solutions Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Help Desk Specialist to provide administrative and technical support to our team. The successful candidate will be responsible for troubleshooting online learning issues, providing training support, and assisting with computer-related activities.Key ResponsibilitiesProvide tier one help desk and...

  • Instructional Support Technician/Help Desk

    2 weeks ago

    Tempe, United States PDS Tech Commercial Full time

    Job DescriptionJob DescriptionAt PDS Tech, we empower innovation and support excellence. Join us and be a part of something bigger, where your skills and expertise help drive success!Job Title: Instructional Support TechnicianLocation: Tempe, AZPay: 22.69-32/hrSchedule: M-F 100% onsite during trainingJob OverviewProvide administrative and technical support...

  • Service Desk Support Specialist

    4 weeks ago

    Tempe, Arizona, United States Progilisys Full time

    Job Title: Service Desk Tech IIJob Type: Contract to HireLocation: Tempe, AZThe Service Desk Technician (Tier 2) plays a crucial role in leading the daily operations of the service desk, managing the service desk team, and ensuring that the service desk consistently improves with industry best practices. This position requires a customer-friendly attitude...

  • Service Desk Support Specialist

    2 weeks ago

    Tempe, Arizona, United States TEKsystems Full time

    Job OverviewTEKsystems is seeking a skilled Service Desk Technician to join their team.This is a remote opportunity with the possibility of working from home once fully qualified.The ideal candidate will provide 100% virtual support to customers, handling 60% of calls and 40% of daily tasks, service queues, project work, and documentation.Key...

  • Service Desk Support Specialist

    1 week ago

    Tempe, Arizona, United States iT1 Full time

    Service Desk Support SpecialistiT1, a leading national technology solution provider, is seeking a skilled Service Desk Support Specialist to join our Service Desk team. This role is responsible for providing professional and excellent Service Desk Support to our clients. A strong customer service mindset, strong work ethic, and good communication skills are...

  • College Intern

    3 weeks ago

    Tempe, United States SRP Full time

    College Intern - IT Help Desk Location: Tempe, AZ, US Date: Oct 5, 2024 Requisition ID: 17707 Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has...

  • College Intern

    2 months ago

    Tempe, United States Salt River Project Full time

    Requisition ID: 17707 Join us in building a better future for Arizona! SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as...

  • Service Desk Technician II

    5 days ago

    Tempe, Arizona, United States Progilisys Full time

    Job Summary:The Service Desk Technician II will lead the daily operations of the service desk, managing the service desk team, and helping to ensure that the service desk is consistently improving with industry best practices and providing a customer-friendly attitude and the ability to work in a team environment.Responsibilities:Serve as the escalation...

  • Service Desk Agent

    1 month ago

    Tempe, United States TEKsystems Full time

    Job DescriptionJob DescriptionLooking to add the right candidate to the service desk team to assist with L1/L2 tickets. Agents will be assisting with client inquiries regarding status of blood samples, equipment updates, etc. They will be supporting internal and external customers - skills that are needed are multitasking talking and typing. A lot of...

  • Desktop Support Specialist

    1 week ago

    Tempe, Arizona, United States Maricopa Community Colleges District Full time

    Maricopa Community Colleges District is seeking a skilled Desktop Support Specialist to join its Customer Care team. The ideal candidate will have a strong understanding of delivering exceptional customer service in a Help Desk setting.This role will be responsible for providing problem resolution to customers needing technical assistance via phone, email,...

  • Service Desk Technician II

    4 weeks ago

    Tempe, Arizona, United States Progilisys Full time

    Job Title: Service Desk Tech IIJob Type: Contract to HireLocation: Tempe, AZAbout the Role:We are seeking a highly skilled Service Desk Technician II to lead our daily operations, manage the service desk team, and drive continuous improvement with industry best practices. As a key member of our team, you will provide exceptional customer service,...

  • Helpdesk Support Specialist

    5 days ago

    Tempe, Arizona, United States LHH Recruitment Solutions Full time

    Job Summary: We are seeking a skilled Helpdesk Support Technician to join our team at LHH Recruitment Solutions. The ideal candidate will have 1-2+ years of experience working in an IT help desk or service desk environment and be proficient in Windows OS, Apple OS, Apple iOS, and Android OS devices.Key Responsibilities:Manage and resolve IT Help Desk tickets...

  • Front Desk Receptionist

    4 weeks ago

    Tempe, Arizona, United States hypertecdcs Full time

    **Job Title:** Front Desk Receptionist**Job Summary:** We are seeking a highly organized and detail-oriented Front Desk Receptionist to join our team at Hypertec. As a Front Desk Receptionist, you will be the first point of contact for our clients and visitors, providing exceptional customer service and ensuring a positive experience.**Key...

  • Front Desk Supervisor

    2 weeks ago

    Tempe, Arizona, United States Embassy Tempe Full time

    Job SummaryThe Front Desk Supervisor is responsible for providing exceptional guest service and ensuring a smooth and efficient front desk operation. This includes assisting the Front Desk Manager and/or General Manager, maximizing room revenue and occupancy, and maintaining high standards of personal appearance and grooming.ResponsibilitiesApproach all...

  • Front Desk Supervisor

    4 weeks ago

    Tempe, United States Aimbridge Hospitality Full time

    Job Summary The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy. Responsibilities QUALIFICATIONS: At least 2 to 3 years of...

  • Front Desk Representative

    4 weeks ago

    Tempe, Arizona, United States Aimbridge Hospitality Full time

    Front Desk Agent Role at Aimbridge HospitalityAimbridge Hospitality is seeking a skilled Front Desk Agent to join our team at the Embassy Tempe. As a key member of our guest services team, you will be responsible for delivering exceptional customer experiences and ensuring seamless operations at the Front Desk.Key Responsibilities:Greet and welcome guests,...

  • Helpdesk Support Technician

    2 weeks ago

    Tempe, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionOur client located in Phoenix is looking for a dedicated and detail-oriented Helpdesk and IT Support Technician. The client is ideally looking for 1-2+ years of experience working in a help desk environment, and proficiency working with Windows OS, Apple OS, Apple iOS and Android OS devices. The right candidate will be a highly...

  • Front Desk Representative

    2 weeks ago

    Tempe, Arizona, United States Omni Hotels Full time

    Front Desk Agent OpportunityWe are seeking a professional and courteous Front Desk Agent to provide our guests with outstanding service. This role is crucial as the first point of contact for our guests, ensuring a memorable and seamless experience from arrival to departure.Key Responsibilities:Provide exceptional customer service to guests, responding to...

  • Service Desk Technician II

    1 week ago

    Tempe, Arizona, United States iT1 Full time

    Service Desk Technician IIiT1, a leading national technology solution provider, is seeking a motivated Service Desk Technician II to join our Service Desk team. This role is responsible for providing professional and excellent Service Desk Support, with a strong customer service mindset and strong work ethic with good communication skills.Key...

  • Front Desk Representative

    2 weeks ago

    Tempe, Arizona, United States Omni Hotels Full time

    Front Desk Agent OpportunityWe are seeking a professional and courteous Front Desk Agent to provide our guests with outstanding service. This role is crucial as the first point of contact for our guests, ensuring a memorable and seamless experience from arrival to departure.Key Responsibilities:Provide exceptional customer service to guestsManage front desk...

IT Help Desk Support

2 months ago

Tempe, United States K2 Staffing Full time
Job DescriptionJob DescriptionSummaryOur client is a leading IT Solutions Company in the Phoenix, AZ area and they are in need of aHelp Desk Support Level III Technician. An IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

Duties & Responsibilities
  • Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Provisioning and system setup for new hires.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Install antivirus software and ensure virus definitions are up to date.
  • Server administration via Active Directory, File & Print services, DNS, DHCP.
  • Network firewall and switch administration and maintenance.
  • Optimizing and maintaining network software and hardware
  • Building and deploying file servers and cloud computing solutions
  • Configuring and deploying VOIP solutions
  • Manage Microsoft Exchange Server
  • Telephone solutions
  • Monitors alert systems and take appropriate action as per guidelines.
  • Ability to use various messages in an event log to affect repairs.
  • Receive escalated service requests requiring an enhanced response.
Qualifications & Requirements
  • Having worked in an MSP environment is a MUST No exceptions
  • Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
  • 2-3 years of experience in a client-facing environment such as sales engineering
  • Knowledge and familiarity with RMMs (i.e. Connectwise, Kaseya, etc) is a must
  • PSA (ticketing system) Experience is a must
  • Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
  • Possesses strong organizational and time-management skills
  • Experience writing proposals for and implementation of technical solutions to fulfill business needs
  • Results-oriented, self-motivated, energetic, professional, reliable, and a team player
  • Strong understanding of technology and business productivity systems
  • Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
  • Sales training experience is a plus
  • Having worked in an MSP environment is a major plus.
Ideal Qualifications (not required)
  • CCNA or CCIE-Cisco certifications
  • CompTIA Net+ and/or CompTIA Security+
  • MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert)
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.Employment Type: Full time Location: Tempe, AZ