Helpdesk Support Technician

1 month ago


Tempe, United States LHH Recruitment Solutions Full time
Job DescriptionJob Description

Our client located in Phoenix is looking for a dedicated and detail-oriented Helpdesk and IT Support Technician. The client is ideally looking for 1-2+ years of experience working in a help desk environment, and proficiency working with Windows OS, Apple OS, Apple iOS and Android OS devices. The right candidate will be a highly detail oriented and analytical individual who will accurately capture customer interactions and close out submitted IT trouble tickets in a timely manner. This role will be on-site, with one day working remote a week after completed training.

Responsibilities for Help Desk Technician

  • Manage and resolve IT Help Desk tickets in a timely manner

  • Provide technical assistance with routine needs such as general computer use, password resets, printing, use of Microsoft Outlook/Word/Excel/Powerpoint, file backup, and conference room use.

  • Experience working with and troubleshooting Windows OS, Apple OS, Apple iOS and Android OS devices.

  • Remotely access hardware or software for internal customers to provide technical support, troubleshoot and resolve issues

  • Escalate issues as needed to appropriate department

  • Install, make changes and repair computer hardware and software as needed

  • update/add/close users accounts into Office 365 Administration Portal and Active directory.

  • Follow-up with customers to ensure issues are resolved

Qualifications for Help Desk Technician

  • 1-2+ years of experience working in an IT help desk or service desk environment

  • Basic knowledge of TCP/IP, DHCP, and DNS configuration. As well as LAN and WAN concepts.

  • CompTia Tech+ Certification preferred

  • Detail oriented in order to keep detailed notes on tickets

  • Ability to diagnose and resolve basic computer technical issues

This client offers a comprehensive benefits package including: Medical and Dental Coverage, Monthly HSA Contributions, Generous PTO, and retirement plan contribution matching.



Pay Details: $38,000.00 to $42,500.00 per year

Search managed by: Justin Mason

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
  • The California Fair Chance Act
  • Los Angeles City Fair Chance Ordinance
  • Los Angeles County Fair Chance Ordinance for Employers
  • San Francisco Fair Chance Ordinance



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