Customer Relationship Manager
2 months ago
Alay Home Care is looking for a new team member to join our growing team
Position: Customer Relationship Manager
Salary: $45,760 Annually
Job Type: Full Time
Location: Remote (Home and Field)
Job Responsibilities:
· Build relationship with Support Coordinators and Support Coordinator Supervisors to increase the client referrals
· Conduct meet and greets to assigned case loads
· Manage the assigned cases by being the liaison between the client/clients family and the agency
· Create and Submit UIR Reports to all incident reports for the assigned cases
· Assist the Case Management Department in identifying potential candidates for new and existing assigned case loads
· Resolving issues and concerns of clients and referral sources
· Log notes and documentations for any client/caregiver updates using HHA Exchange
· Participates in all management team meetings
· Other duties assigned
Requirements:
· Must have Computer or Laptop with internet access
· Must be able to travel 50% work travel
· Must have a reliable vehicle for field work
· Must have a valid Driver's License
Qualifications:
· Must have at least 3 years Support Coordination Experience
· Must have 2 work references to contact
· Strong problem solving and organizational skills
· Excellent verbal and written communication skills
· Must be proficient in using Google Apps (Gmail, Drive, Voice, Meet, Sheet, Docs and Hangouts)
· Must be able to pass the Criminal Background Check and Drug Screening
Benefits:
·Comprehensive Health Insurance - 70% covered by the company
·Dental and Vision Insurance
·Paid Time Off
You can send your CV at info@alayhc.com
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