Customer Service Scheduler Dispatcher

4 weeks ago


Plainview, United States RD APPLIANCE SERVICE, CORP. Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k) matching
  • Bonus based on performance
  • Company parties
  • Competitive salary
  • Paid time off

RD Appliance Service, Corp. is a family owned and operated business serving Long Island since 1963. We are are seeking a customer service representative. As a CSR you are the front line of our team. Exemplifying our code of values, you show respect and courtesy to all customers and employees. The core values of our company are Honesty, Integrity, Professionalism, Technical Expertise and Mutual Respect.

We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area. We service most brands of appliances but primarily focus on high end brands.We are factory authorized for many high end brands. The expectations are high for our employees but we go out of our way to provide a positive work culture and an environment that is friendly and upbeat.

If you are an experienced CSR, scheduler or dispatcher and are looking to work for an organized, well structured and professional service company this is the place for you. This position is right for you if you have proven communication skills with supervisors, employees, and customers.

Responsibilities:


  • Answer phones
  • Enter new customer info
  • Schedule and route service calls
  • Handle customer inquiries and concerns
  • Provide information about services
  • Troubleshoot and resolve issues and concerns
  • Document and update customer records based on interactions
  • Develop and maintain a knowledge base of the evolving products and services
  • Answer scheduling and/or routing questions from technicians
  • Process credit card payments
  • Check in and process purchase orders
Required Qualifications:


  • Professional phone etiquette
  • Ability to prioritize and multitask
  • Positive and professional demeanor
  • Attention to detail
  • Excellent written and verbal communication skills
  • Organizational Skills
  • Computer Skills
Desired Qualifications:


  • Experience with scheduling and routing service calls
  • Experience with Service Titan software
  • Geographical knowledge of Long Island and NYC
  • Appliance repair service knowledge
  • General home appliance knowledge
Benefits:


  • Paid vacation, sick and personal time
  • 10 paid holidays
  • 401K
Hours:


  • Monday - Friday
  • 8 am - 4:30 pm Eastern Standard Time



  • Plainview, New York, United States RD APPLIANCE SERVICE, CORP. Full time

    Job OverviewWe are seeking a dedicated Customer Service Scheduler Dispatcher to join our team at RD Appliance Service, Corp. As a vital member of our organization, you will be the first point of contact for our clients, ensuring that all interactions reflect our core values of Honesty, Integrity, Professionalism, Technical Expertise, and Mutual Respect.Key...


  • Plainview, New York, United States RD APPLIANCE SERVICE, CORP. Full time

    Company Overview:RD Appliance Service, Corp. is a family-owned and operated enterprise dedicated to serving the Long Island community since 1963. We pride ourselves on our commitment to excellence and professionalism in the appliance service industry.Position Summary:We are in search of a Customer Service Administrator to join our dynamic team. As a vital...


  • Plainview, New York, United States McGovern Automotive Group Full time

    Join McGovern Automotive Group as an Automotive Service Consultant and be part of our dynamic Service Team.POSITION OVERVIEW: The Automotive Service Consultant is responsible for selling and scheduling essential service work within the service department. KEY RESPONSIBILITIES: include, but are not limited to, the following: Coordinate service appointments,...


  • Plainview, Texas, United States TD Bank Group Full time

    About the Role:The Customer Service Representative plays a vital role in delivering exceptional customer experiences while providing solutions and referrals for TD products and services to new and existing customers.Key Responsibilities:Consistently executes behaviors to deliver a legendary customer experience in the storeConducts needs-based conversations...


  • Plainview, United States Zips Car Wash Full time

    Job DescriptionJob DescriptionWhy You’ll Love This Part-Time Customer Service Associate Job  Do you love interacting with people? Are you enthusiastic about helping others? If so our, part-time Customer Service Associate at Zips Car Wash located at 4104 Olton Rd, PlainView, TX, is the perfect position for you! You will bring joy to people’s...


  • Plainview, New York, United States RD APPLIANCE SERVICE, CORP. Full time

    Company Overview:RD Appliance Service, Corp. is a family-owned enterprise dedicated to serving the Long Island community since 1963. We pride ourselves on our commitment to excellence and our core values of Honesty, Integrity, Professionalism, Technical Expertise, and Mutual Respect.Position Summary:We are currently in search of a Customer Service...


  • Plainview, United States John's Farms Full time

    Job DescriptionJob DescriptionWe are seeking a Full Time, Hourly, Front End Manager position. This is an hourly position that requires a flexible schedule to include nights, days, weekends, and holidays. The position reports to the Assistant Manager and is dedicated to Front End Supervisory functions, Cash Office processing duties, training and developing...


  • Plainview, United States P.C. Richard & Son Full time

    This position is listed at the following store location: Plainview - 203 South Service Road The Cashier & Customer Service Associate position mainly focuses on various clerical duties and customer service within our retail showroom office, including but not limited to: Providing excellent customer service both on the phone and in person. Heavy phone work -...


  • Plainview, United States Providence Service Full time

    Description Under the direction of the PAS manager, the Associate Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic information, insurance information, and collecting patient liability (if known)...


  • Plainview, United States Providence Service Full time

    Description Under the direction of the PAS manager, the Associate Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as collecting accurate demographic information, insurance information, and collecting patient liability (if known)...


  • Plainview, New York, United States Ned Marzigliano - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, building strong relationships, and helping them navigate their insurance needs.Key ResponsibilitiesCustomer Relationship...


  • Plainview, United States EZCORP Full time

    Address: 3414 Olton Rd. Plainview, Texas 79072 Brand: EZPawn Pay range is based on experience from $14 per hour to $15 per hour We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development...


  • Plainview, New York, United States John's Farms Full time

    Job OverviewWe are seeking a highly skilled and enthusiastic individual to join our team as a Front End Greeter at John's Farms. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, ensuring a positive and welcoming experience in our store.Key Responsibilities:Welcoming and serving...


  • Plainview, New York, United States The UPS Store Full time

    Job Title: Retail Sales AssociateOverview of the Role:As a Retail Sales Associate at The UPS Store, you will serve as the primary contact for our clientele, delivering outstanding service and customized solutions to meet their needs. Your role will encompass a variety of tasks including shipping, packing, printing, and mailbox rentals, allowing you to...


  • Plainview, New York, United States The UPS Store Full time

    Job Title: Retail Sales AssociatePosition Overview:As a Retail Sales Associate at The UPS Store, you will serve as the primary contact for our clientele. Your role will involve delivering outstanding service and customized solutions tailored to their needs. Whether it involves shipping, packing, printing, or mailbox rentals, you will have the chance to...


  • Plainview, New York, United States Ned Marzigliano - State Farm Agent Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, building strong relationships, and helping them achieve their insurance and financial goals.Key ResponsibilitiesCustomer...


  • Plainview, New York, United States The UPS Store Full time

    Job Title: Retail Sales AssociateOverview of the Role:As a Retail Sales Associate at The UPS Store, you will serve as the primary contact for our clientele, ensuring they receive exceptional service tailored to their needs. Your role will encompass a variety of responsibilities, including assisting with shipping, packing, printing, and mailbox rentals, all...


  • Plainview, United States TD Bank Group Full time

    We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. **Customer Service Representative I Plainview** 346762BR Retail Banking Customer Service Plainview , NY January 31, 2022 **Company Overview** **About TD Bank, Americas Most Convenient Bank** TD Bank, Americas Most...


  • Plainview, United States RD APPLIANCE SERVICE, CORP. Full time

    Job DescriptionJob DescriptionBenefits:401(k)Bonus based on performanceCompetitive salaryFree uniformsHealth insurancePaid time offTraining & developmentVision insuranceRD Appliance Service, Corp. is a family owned and operated business serving Long Island since 1963. We are are seeking an applicant to train as an appliance technician for Long Island and...


  • Plainview, United States RD APPLIANCE SERVICE, CORP. Full time

    Job DescriptionJob DescriptionBenefits:401(k) matchingBonus based on performanceCompany carCompany partiesCompetitive salaryDental insuranceFree uniformsHealth insurancePaid time offTraining & developmentVision insurance RD Appliance Service, Corp. is a family owned and operated business serving Long Island since 1963. We are are seeking an experienced...