Operations Specialist
3 weeks ago
Summary: We are seeking a detail-oriented and organized individual to support customer account management and billing follow-up. The role involves reviewing customer accounts, managing billing statuses, filing, making follow-up calls to customers, and performing data entry. The ideal candidate will have strong computer skills, proficiency in Microsoft Excel and Word, and excellent customer service abilities.
Position Info:
- Title: Operations Specialist
- Location: 149 Yellowbrook Road, Farmingdale, NJ 07727
- Client: Not specified
- Duration: American Water
Responsibilities:
- Review customer accounts and billing statuses to ensure accuracy.
- File and organize documents related to customer accounts.
- Make follow-up calls to customers to address inquiries and resolve billing issues.
- Perform data entry tasks to maintain accurate customer records.
- Prioritize work effectively to manage multiple tasks and deadlines.
- Provide excellent customer service, ensuring customer satisfaction and timely resolution of issues.
Required Skills:
- Proficiency in Microsoft Excel and Word.
- Strong organizational skills and attention to detail.
- Excellent customer service skills with the ability to communicate effectively.
- Ability to prioritize tasks and manage time efficiently.
- Strong computer skills and comfort with data entry.
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