Service Manager

3 months ago

Austin, United States HAYWIRE DOMAIN LLC Full time
Job DescriptionJob Description

New Restaurant Opening in The Domain NORTHSIDE

Haywire, a new restaurant opening in The Domain NORTHSIDE, spans over 12,000 sq ft and boasts several private dining rooms along with a captivating outdoor area. Set to be a highlight of Austin’s dining scene, Haywire offers a dynamic atmosphere for unforgettable experiences. We're on a quest to build a team of exceptional talent who thrive in high-volume environments, excel in managing a diverse mix of events, and consistently bring their A-game. This is more than a job, it's your chance to be part of something big.

Benefits:

  • Insurance Benefits offered and available 60-90 days upon hire.
  • 401k plan available after 1 year for employees 21+ with 1,000 hours of service.
  • Opportunities for growth into Management and leadership roles.

Position Overview:

We are seeking a dynamic and motivated individual to join our team as a Restaurant Manager. This role is perfect for leaders with an eye for detail and a passion for hospitality. The selected candidate will undergo an 8-week comprehensive training program, tailored to equip them with the necessary skills for successful restaurant management. This training is designed to provide a deep dive into every aspect of our operation, from kitchen to dining room, ensuring a well-rounded understanding of our business model.

Key Responsibilities:

  • Exhibit and promote Haywire's culture through a dynamic, high-energy, and service-oriented attitude.
  • Actively manage food and beverage (F&B) operations to ensure excellence in service quality, interacting with guests and staff to foster a positive dining experience.
  • Address guest concerns with empathy and efficiency, employing creative problem-solving to offer robust solutions.
  • Lead by example, continuously cross-training, developing, and mentoring team members to cultivate a skilled and motivated workforce.
  • Conduct pre-shift meetings, keeping the team informed of key business updates, operational changes, and special events.
  • Oversee daily reservations, ensuring special occasions and guest notes are communicated and celebrated.
  • Participate in the recruitment process, including interviewing, hiring, training, and ongoing development of new team members.
  • Manage weekly staffing schedules to ensure operational efficiency and service excellence.
  • Assist in ordering supplies as directed by the General Manager, contributing to the effective management of inventory and resources.
  • Support the General Manager with weekly inventory counts, ensuring proper organization and stock levels.
  • Uphold rigorous standards of food safety, sanitation, and quality, ensuring compliance with company recipes, portioning, cooking, and serving standards.
  • Compile and submit payroll reports, documentation, and other required information to the corporate office accurately and promptly.
  • Ensure compliance with all local, state, and federal laws and regulations regarding labor, health, and safety standards.

Ideal Candidate:

  • Demonstrates a keen eye for detail with a profound appreciation for hospitality.
  • Eager to contribute to a culture of excellence, performance, and exceptional service.
  • Ready to embrace and drive learning, showing potential rapidly.
  • Aims to lead with innovation, confidence, and a strong business acumen.

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