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Services Manager

3 months ago

Austin, United States augmentjobs Full time
Job DescriptionJob DescriptionJob Title: Services Manager

Job Summary:
The Services Manager is responsible for overseeing and managing the delivery of services to clients, ensuring high levels of satisfaction and operational efficiency. This role involves coordinating service teams, optimizing processes, and resolving client issues. The Services Manager will work closely with internal departments to align service delivery with client needs and company objectives.

Responsibilities:

  • Manage the delivery of services to clients, ensuring quality and efficiency in service execution.
  • Oversee and lead service teams, including hiring, training, and performance management.
  • Develop and implement service delivery processes, policies, and best practices.
  • Monitor service performance metrics and client feedback to identify areas for improvement.
  • Address and resolve client issues, complaints, and escalations in a timely and professional manner.
  • Collaborate with other departments (e.g., sales, support, operations) to ensure alignment and seamless service delivery.
  • Develop and maintain strong relationships with clients, acting as a point of contact for service-related matters.
  • Prepare and present reports on service performance, client satisfaction, and operational outcomes.
  • Ensure compliance with company policies, industry standards, and regulatory requirements.
  • Stay informed about industry trends and best practices to continuously improve service offerings.

Qualifications:

  • Bachelor's degree in Business, Management, or a related field; advanced degree preferred.
  • Proven experience in service management, customer service, or a related role.
  • Strong leadership and team management skills.
  • Excellent problem-solving and conflict-resolution abilities.
  • Ability to manage multiple tasks and projects simultaneously.
  • Proficiency in service management software and Microsoft Office Suite.
  • Strong communication and interpersonal skills, with the ability to build and maintain client relationships.