Program Manager, LifeSpring

Program Manager, LifeSpring (Transitional Youth Housing) Program

Position Summary

Under the general supervision of the Director of Programs, assures that all services provided to LifeSpring participants are being implemented through a housing first, youth driven wellness and recovery model that is strength-based, culturally relevant, trauma-informed, consumer driven and outcome based. Program Manager is responsible for managing the daily activities of the LifeSpring Transitional Housing Program for former foster youth (TYH/THP Plus/THPP NMD). Program Manager provides administrative oversight and training on program entry, eligibility, case management services, crisis intervention, linkage to community resources, quality assurance of documentation and service delivery and ensures contract compliance. Program Manager assures that the program will always remain youth focused, always utilizing the youth voice in program function. Oversees, coordinates and evaluates the programs overall effectiveness to ensure its consistency with the agency's purpose, approach, policies and procedures, compliance with contractual requirements and overall "best practices" utilizing evidence based practices as the preferred teaching modality. Program manager assures that all services are provided in a client-centered, trauma-informed and culturally sensitive manner that is consistent with Lifeline's philosophy and mission to build self-sufficiency. Participation in county collaborative meetings to identify service gaps, barriers and successes in order to create best practices, policies, procedures and protocols. Identifies and develops community partnerships that promotes the LifeSpring transitional housing program and Drop in Center.

Required Education and Experience

• MA in social work or related field + a minimum of 3 years relevant experience required. 2 years post licensure as LCWS, LMFT, or related field highly preferred. Experience working with youth and young adults, specifically former foster, probation youth, and youth experiencing homelessness required. Experience in transitional housing, supervising staff, and managing County contracts highly preferred.
• Current California Driver's license, valid auto insurance, and reliable transportation. Willingness to use vehicle to attend meetings throughout San Diego County and transportation of youth to community activities and appointments (mileage reimbursement provided).

Knowledge, Skills, and Abilities Required:

Establish and maintains effective working relationships while showing open mindedness and a collaborative spirit. Compatibility with agency purpose, goals, philosophy, and approach. Demonstrates enthusiasm and passion for their work. Utilizes a creative approach to problem solving. Interactions with others reflect a spirit of honesty, humbleness, and self-awareness. Accepts constructive criticism with a positive attitude and willingness to implement change. Ability to work well independently and demonstrate appropriate initiative. Must demonstrate knowledge of trauma Informed, client driven, and culturally competent care.

Other Requirements

Reliable transportation. Must have a California driver license and good driving record. Willing to use own, properly insured, reliable vehicle for the job (mileage reimbursed). Employment subject to clearances, including background finger printing checks, driving record, tuberculosis testing, and drug testing.

Specific Activities

• Assures that program design and implementation of all services maintains the highest quality of care through the eyes of youth and young adults in all aspects of service from design, development and delivery.
• Responsible for contract compliance, reporting, goals and objectives, quality assurance system, charting, billing and documentation.
• Though integration and coordination of care, stays current on research, innovative approaches and developments in the field, and disseminates best practice protocols.
• Ensures quality assurance through the direct monitoring of LifeSpring staff, client satisfaction surveys, chart review, peer review and other related activities.
• Provide administrative oversight and support to a team of case managers and housing specialists.
• Assist staff in implementing positive youth and young adult development strategies.
• Provides administrative supervision and training to LifeSpring staff, including orientation to the program, team meetings and evaluation of performance.
• Assists in the recruitment, hiring, training and scheduling of LifeSpring staff.
• Provides weekly individual supervision, case consultation, and crisis management.
• Supports staff with wrap meetings for youth who are not in compliance with the stipulations of contract(s).
• Engages in component and program development, implementation, and evaluation.
• Participation in county collaborative meetings to identify service gaps, barriers and successes in order to create best practices, policies, procedures and protocols.
• Identifies and develops community partnerships that promotes the LifeSpring transitional housing program and Drop in Center.
• Responsible for training and compliance of HIPAA laws.
• Completes other related duties as assigned

Schedule/Compensation

• Full-time, non-exempt
• Monday - Friday, 8 hours/day, on-site
• MA $32.29-$35.52 MA + BBS $35.01 - $38.51 salary will commensurate with experience and education. Differential pay offered for bilingual skills. EEO.

About the Company

North County Lifeline, Inc. is a non-profit human services organization that offers a wide range of services to the people of San Diego County. Our mission is to build self-reliance among youth, individuals and families through problem solving, skill-building and accessible community-based services.

Come be part of a team who CAR2Es At North County Lifeline, you will find people who are Connected to the communities we serve, Authentic, and Resourceful. We are Responsive to the needs of our clients and Engaged in our mission to build self-reliance among youth, adults, and families. Equal Opportunity Employer.

Equal Employment Opportunity Statement

North County Lifeline DBA Lifeline Community Services ("Lifeline") is steadfast in its commitment to ensuring an inclusive workplace where diversity is celebrated and discrimination is not tolerated. We adhere to all federal, state, and local laws concerning employment discrimination and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

In California, we extend these protections to include ancestry, medical condition, genetic characteristics, mental or physical disability (including HIV and AIDS), familial status, citizenship, primary language, immigration status, and age (40 and above) among others, recognizing and valuing the diverse backgrounds and perspectives that all individuals bring to our team.

Lifeline is committed to complying with the Americans with Disabilities Act (ADA) and the California Fair Employment and Housing Act (FEHA) by providing reasonable accommodations to qualified individuals with disabilities and by ensuring that our employment practices do not discriminate against any individual.

We believe that diversity fuels innovation and creativity, and we are dedicated to building a team that reflects a variety of backgrounds, perspectives, and skills. Lifeline's success is built on a foundation of respect, integrity, and the collective contributions of all our employees.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Lifeline expressly prohibits any form of workplace harassment based on any of the protected characteristics mentioned above.

Lifeline's leadership is committed to fostering a culture of diversity and inclusion and ensuring that our employment environment is free from discrimination and harassment. All employees are encouraged to report any instances of discrimination, harassment, or retaliation in violation of this policy to a supervisor, HR representative, or through our reporting hotline.

By embracing diversity and promoting equality, Lifeline not only complies with all relevant legislation but also creates a richer, more vibrant work environment for all our employees.