Intake Specialist/Volunteer Coordinator

1 week ago

Sacramento, United States Sonder Healthcare Full time
Job DescriptionJob DescriptionSalary: $18.00 to $24.00 per hour

The Intake Specialist/Volunteer Coordinator is responsible for managing all aspects of the patient intake process, establishing and maintaining positive relationships with customers and referral sources, responding to customer requests and concerns, and managing the insurance verification and authorization processes. They are also responsible for planning, coordinating, and managing all volunteer program activities in the organization.


ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

  • Directs all daily patient referral and intake operations including providing direct oversight of the establishment and implementation of intake policies.
  • Ensures compliance with all state, federal, and ACHC referral/intake regulatory requirements.
  • Directs the implementation of improved work methods and procedures to ensure patients are admitted in accordance with policy.
  • Establishes and maintains positive working relationships with current and potential referral sources.
  • Ensures seamless transition of patients to home care by providing direct oversight of patient education and preparation for home care, plan of care initiation, and coordination of care with multiple service providers.
  • Ensures maximum third party reimbursement through direct oversight of insurance verification and authorization processes.
  • Builds and monitors community and customer perceptions of Sonder Hospice Care as a high quality provider of services.
  • Gathers, collates, and reports referral statistics including key customer referral trends.
  • Provides leadership in strategic planning including identifying opportunities for additional or improved services to meet unmet customer needs.
  • Maintains comprehensive working knowledge of Sonder Hospice Care contractual relationships and ensures that patients are admitted according to contract provisions
  • Participates in quality assessment performance improvement teams and activities.
  • Maintains comprehensive working knowledge of community resources and assists referral sources in accessing community resources should services not be provided by Sonder Hospice Care
  • Develop and maintain volunteer training and orientation program.
  • Recruits, educates, and selects volunteers from at least three (3) recruitment sessions a year. Maintains current volunteer files.
  • Establish a need for volunteer services with the patient and family/caregiver and entire hospice team. Reevaluate volunteer program as necessary.
  • Supervise and evaluate volunteers in a timely and appropriate manner while maintaining monthly statistics.
  • Coordinate support/education meetings.
  • Provides information to individuals and community groups about hospice volunteer
  • Participates as needed in the budget preparation for program development.
  • Accepts and performs other related duties and responsibilities.

* The above statements are intended to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be  requested to perform job-related tasks other than those stated in this description.

 

POSITION QUALIFICATIONS

  • Bachelor's degree in Nursing, Masters degree in health care or related field preferred.
  • Registered nurse with current license to practice in California..
  • At least three (3) to five (5) years experience in health care management, preferably in home care operations.
  • Demonstrated ability to supervise and direct professional and administrative personnel.
  • Ability to recruit, supervise, coordinate, and evaluate volunteer services.
  • Understands hospice philosophy.
  • Ability to organize and develop volunteer hospice personnel for both patient and organizational needs.
  • Ability to manage a group of individuals providing volunteer time and who will be considered employees
  • Ability to market aggressively and deal tactfully with customers and the community.
  • Knowledge of corporate business management, governmental regulations, ACHC standards, and private payer practices.
  • Demonstrates good communications, negotiation, and public relations skills.
  • Demonstrates autonomy, organization, assertiveness, flexibility and cooperation in performing job responsibilities.


Job Types: Full-time


Salary: $18.00 - $24.00 per hour


Benefits:

  • 401(k)
  • Dental Insurance
  • Flexible schedule
  • Health insurance
  • Paid sick time
  • Paid time off
  • Referral program
  • Travel reimbursement
  • Vision insurance


Medical specialties: Hospice


Standard shift: Day shift, Monday to Friday 


Work Location: In person


Our Mission:

At Sonder Healthcare, we're on a mission to empower patients and families on their journey to recovery. Our goal is to provide them with the knowledge and skills to manage and live independently at home after illness or surgery. We're committed to facilitating a smooth and successful recovery process, ensuring our patients regain their health and independence.


Why Join Sonder Healthcare?

  • Meaningful Work: When you work with Sonder Healthcare, you're not just taking on a job; you're joining a team dedicated to making a real difference in people's lives. Our mission is more than words; it's a calling that drives us every day.
  • Collaborative Environment: We foster a collaborative and supportive work environment where your ideas are valued, and your contributions are recognized. We believe that the best solutions come from working together as a team.
  • Continuous Learning: At Sonder Healthcare, we understand the importance of personal and professional growth. We encourage and support ongoing learning and development for all our team members.
  • Inclusivity and Diversity: We celebrate diversity and believe it enriches our organization. We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered.
  • Career Advancement: We provide opportunities for career growth within the organization. Your success is our success, and we're invested in helping you achieve your professional goals.
  • Community Impact: By joining Sonder Healthcare, you'll become an integral part of a company that's positively impacting the healthcare landscape and the communities we serve.


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