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Customer Relations and Administrative Assistant

4 months ago

Vista, United States COAST TO COAST RESTORATION INC Full time
Job DescriptionJob DescriptionBenefits:
  • 401(k)
  • 401(k) matching
  • Health insurance
  • Paid time off

We are a local home remodeling and restoration company seeking a highly organized and detail-oriented individual to join our team as a Customer Relations and Administrative Assistant. The successful candidate will be the first point of contact for customer communication through various channels such as multi-line phone, email, and Yelp. In addition to managing customer interactions, this role involves coordinating with internal teams, partners, and insurance companies. The candidate will also play a crucial role in administrative tasks, ensuring the smooth flow of operations within the company.

Responsibilities:
  • Customer Communication
    • Serve as the initial point of contact for customer inquiries via multi-line phone, email, and Yelp.
    • Contact leads from partners.
  • Appointment Scheduling
    • Update and manage the calendar with appointments
    • Call and confirm appointments
    • Schedule estimators and technicians for mitigation/repairs/custom appointments
  • Administrative Tasks
    • Maintain software platform with all new jobs and import documents to keep files up to date.
    • Coordinate with the mitigation team when scheduling technicians for appointments.
    • Handle accounts receivable for repairs and mitigation, including processing client payments and billing.
  • Financial Coordination
    • Coordinate pick up of payment with Project Managers via email for progress payments.
    • Maintain many files and ensure the organization of accounts receivable for the mitigation department.
    • Establish frequent contact with insurance companies to check on the status of payments.
    • Submit billing documentation to insurance when necessary.
  • Documentation and File Management
    • Create new customer files upon signing of new jobs using designated platform.
    • Keep customer files up to date with necessary documents.
    • File receipts and customer documents efficiently.
  • Project and Administrative Support
    • Create folders for Project Managers for each assigned job.
    • Keep the Active Job Project Manager board up to date.
    • Support estimators with contract creation and management.
    • Supporting other office personnel with tasks/projects
  • Social Media Marketing:
    • Take responsibility for social media marketing on platforms such as Instagram, Yelp, and Kitchen & Bath Association page.
    • Keep various social media platforms up to date with creative posts to engage current and prospective clients.

Qualifications:
  • Strong organizational skills and attention to detail.
  • Excellent communication skills.
  • Ability to multitask and prioritize effectively.
  • Proficiency in using tools such as Basecamp, SignNow, MICA, Adobe, and Brightserv.
  • Familiarity with social media platforms for marketing purposes.
  • Experience in accounts receivable and customer relations is preferred.
  • Experience in Reconstruction and Mitigation/Remediation is preferred but not required.
Status
  • Full Time
Time of Work:
  • Normal hours of work are 8:00 am to 5:00pm, Monday-Friday

If you are a proactive and organized individual with a passion for customer relations and administrative excellence, we encourage you to apply for this exciting opportunity.