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Customer Experience Representative

4 months ago

Midvale, United States Xidax Full time
Job DescriptionJob Description

Xidax is in immediate need of a Customer Experience Representative to fill a new position in our team. Working at Xidax is a whole different lifestyle. Whatever you do here, you play a part in creating the most amazing technological experience in the Universe.

We are seeking a motivated and skilled Customer Experience Representative who will play a key role in enhancing customer satisfaction, providing technical support and amazing computer buying experience. The ideal candidate will have a strong background in customer service, technical support, and sales. We are adding to our team and looking for those who offer a best in class service. Come work with Xidax, a leader in high-performance computing.

Xidax is a leading innovator in the computer industry, dedicated to providing top-notch technology solutions to our customers. Our mission is to deliver exceptional customer experiences and cutting-edge products that meet the diverse needs of our clients.

WHAT THE JOB IS:

  • Provide customer support through various channels (phone, email, chat) to resolve technical issues and answer sales inquiries.
  • Understand and provide customers with beneficial sales solutions and financing options.
  • Resolve issues related to billing, services, and other concerns
  • Assist customers in selecting new computers or part upgrades.
  • Close new sales by understanding customer appropriate products and services.
  • Maintain detailed records of customer interactions and transactions, including inquiries, complaints, and resolutions.
  • Stay up-to-date with product knowledge and industry trends to effectively assist and advise customers.
  • Collaborate with the sales and technical teams to improve customer service and sales strategies.
  • Participate in training sessions to enhance product knowledge and customer service skills

ATTRIBUTES WE'RE LOOKING FOR:

  • Excellent phone presentation and communication skills
  • 2+ years Customer Relations experience
  • Be comfortable working with sales and keeping the business of customers.
  • Can type 40+ wpm
  • Knowledge of current PC hardware
  • Ability to work full time - schedules may change and vary in hours based upon company needs, weekends are currently required (two consecutive days off.
  • Strong understanding of computer hardware and software.
  • Excellent communication and interpersonal skills.
  • Ability to troubleshoot technical issues and provide clear instructions to customers.
  • Strong organizational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • High school diploma or equivalent; a degree in a related field is a plus.

WHAT WE OFFER:

  • Starting rate is $13.00 /hr + bonuses
  • Average tenured employee earns $20 an hour.
  • Fantastic Culture - We Love our employees. We Work Hard and Play Hard
  • Bonuses Based on Performance
  • Quality Training - Learn from the best in the industry
  • Employee discounts on computer purchases and services
  • Full medical, dental, and vision insurance eligibility after 2 months- and lots more
  • Free soda and crunchy ice

Our call center is conveniently located in Midvale, UT, just off of the 7200 South exit.

Xidax is committed to equal employment opportunity and employs individuals without regard to any legally recognized protected class including, but not limited to: veteran status, uniform service member status, race, color, religion, sex, national origin, age, and physical or mental disability or any other protected class under federal, state or local law.



Job Posted by ApplicantPro