Current jobs related to IT Support and Help Desk for Managed Services - Albuquerque - Computer Corner - Albuquerque

  • Help Desk Operations Manager

    2 weeks ago

    Albuquerque, New Mexico, United States ClearSky Health Full time

    Help Desk Supervisor / ManagerClearSky Health is seeking a highly skilled and experienced Help Desk Supervisor / Manager to oversee the day-to-day operations of our help desk. The ideal candidate will have a proven track record of supervising and leading a help desk team, with a strong focus on delivering exceptional customer service and ensuring that all...

  • Help Desk Operations Manager

    2 weeks ago

    Albuquerque, New Mexico, United States ClearSky Health Full time

    Help Desk Supervisor / ManagerClearSky Health is seeking a highly skilled and experienced Help Desk Supervisor / Manager to oversee the day-to-day operations of our help desk. The ideal candidate will have a proven track record of supervising and leading a help desk team, with a strong focus on delivering exceptional customer service and ensuring that all...

  • Help Desk Operations Manager

    2 weeks ago

    Albuquerque, New Mexico, United States ClearSky Health Full time

    ClearSky Health is seeking a skilled Help Desk Operations Manager to oversee the day-to-day operations of our help desk. The ideal candidate will have experience supervising and leading a help desk team and be dedicated to providing exceptional customer service. The Help Desk Operations Manager is responsible for ensuring all customer requests and issues are...

  • Help Desk Supervisor

    3 weeks ago

    Albuquerque, United States ClearSky Health Full time

    ClearSky hospitals provide high-quality care that transforms the lives of those living with disabling injuries and illnesses. We distinguish ourselves through our commitment to excellence, to our patients, to our employees, and to the communities we serve. We are looking for a Help Desk Supervisor / Manager to join our team! The right individual will have...

  • Service Desk Support Specialist

    1 month ago

    Albuquerque, New Mexico, United States Encantado Technical Solutions Full time

    Job SummaryWe are seeking a highly skilled Service Desk Technician to join our team at Encantado Technical Solutions. As a Service Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesRespond to inbound inquiries via phone, email, and live chat, gathering information and...

  • Service Desk Support Specialist

    2 weeks ago

    Albuquerque, New Mexico, United States ECS Limited Full time

    Job Description:ECS is seeking a skilled Service Desk Technician to join our team in Albuquerque, NM. As a key member of our IT service desk, you will play a crucial role in providing exceptional customer service and technical support to our users.Key Responsibilities:Respond to inbound inquiries and provide timely resolutions to technical issues.Manage...

  • Senior Service Desk Technician

    1 week ago

    Albuquerque, New Mexico, United States Contact Government Services, LLC Full time

    Job Summary:We are seeking a highly skilled Senior Service Desk Technician to join our team at Contact Government Services, LLC. As a key member of our IT department, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities: Handle Tier 1 service desk escalations through tickets, chat,...

  • Service Desk Support Specialist

    1 month ago

    Albuquerque, New Mexico, United States ECS Limited Full time

    Job Description:ECS is seeking a skilled Service Desk Technician to join our team in Albuquerque, NM. As a Service Desk Technician, you will play a critical role in providing technical support to our users, addressing their technical issues and service requests while adhering to ITIL best practices.Culture:Foster a collaborative environment by working...

  • Service Desk Technician

    3 months ago

    Albuquerque, United States ECS Limited Full time

    ECS is seeking a Service Desk Technician to work in our Albuquerque, NM office. Job Description: ECS is looking for its next Service Desk Analyst to support a major laboratory in Albuquerque, NM! The Service Desk Analyst plays a crucial role in the ITIL Service Operation stage, specifically within the Incident Management and Request Fulfillment processes....

  • Help Desk Technician II

    1 month ago

    Albuquerque, New Mexico, United States Sandia Resort & Casino Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician II to join our team at Sandia Resort & Casino. As a key member of our IT department, you will provide technical support and assistance to our employees and guests, ensuring that our computer systems and networks are running smoothly and efficiently.Key ResponsibilitiesProvide technical support...

  • Front Desk Manager

    4 weeks ago

    Albuquerque, New Mexico, United States ARRIVE Hotel Albuquerque Full time

    Front Desk Manager Job DescriptionAt ARRIVE Hotel Albuquerque, we are seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our hotel operations team, you will be responsible for ensuring that our guests receive exceptional service and that our hotel runs smoothly and efficiently.Key Responsibilities:Manage the...

  • Help Desk Technician II

    4 weeks ago

    Albuquerque, New Mexico, United States Sandia Resort & Casino Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician II to join our team at Sandia Resort & Casino. As a key member of our IT department, you will provide technical support and assistance to our end-users, ensuring they have a seamless experience with our computer systems and software.Key ResponsibilitiesProvide technical support and...

  • Front Desk Manager

    4 weeks ago

    Albuquerque, New Mexico, United States La Quinta Inn & Suites Albuquerque West Full time

    Front Desk Manager Job DescriptionWe are seeking a highly motivated and experienced Front Desk Manager to join our team at La Quinta Inn & Suites Albuquerque West. As a key member of our administrative team, you will be responsible for managing the front desk operations, ensuring exceptional customer service, and contributing to the overall success of our...

  • Front Desk Manager

    2 weeks ago

    Albuquerque, New Mexico, United States La Quinta Inn & Suites Albuquerque West Full time

    Job OpportunityWe are seeking a highly motivated and experienced Front Desk Manager to join our team at La Quinta Inn & Suites Albuquerque West. As a key member of our administrative team, you will be responsible for managing the front desk operations, assisting with various departments, and providing exceptional guest service.Key Responsibilities:Manage and...

  • Service Desk Specialist

    5 months ago

    Albuquerque, United States Fidelity TalentSource LLC Full time

    Fidelity TalentSource is your destination for discovering your next temporary role at Fidelity Investments. We are currently sourcing for a Service Desk Specialist to work in Fidelity’s Enterprise Infrastructure Group! The Service Desk Specialist role is to ensure hardware and software functionality for internal end users. As a Service Desk Specialist,...

  • Front Desk Operations Manager

    2 weeks ago

    Albuquerque, New Mexico, United States La Quinta Inn & Suites Albuquerque West Full time

    Front Desk ManagerWe are seeking a highly motivated and experienced Front Desk Manager to join our team at La Quinta Inn & Suites Albuquerque West. As a key member of our administrative team, you will be responsible for managing the front desk operations, ensuring seamless guest experiences, and driving operational efficiency.Key Responsibilities:Manage and...

  • Front Desk Operations Manager

    2 weeks ago

    Albuquerque, New Mexico, United States La Quinta Inn & Suites Albuquerque West Full time

    Front Desk Manager Job DescriptionWe are seeking a highly motivated and experienced Front Desk Manager to join our team at La Quinta Inn & Suites Albuquerque West. As a key member of our administrative team, you will be responsible for managing the front desk operations, ensuring exceptional customer service, and contributing to the overall success of our...

  • Service Desk Technician

    1 month ago

    Albuquerque, New Mexico, United States ECS Limited Full time

    Job Description:ECS Limited is seeking a skilled Service Desk Technician to join our team in Albuquerque, NM. As a Service Desk Technician, you will play a crucial role in providing technical support to our users, addressing their technical issues and service requests while adhering to ITIL best practices.Key Responsibilities:Respond to inbound inquiries via...

  • Front Desk Manager

    2 weeks ago

    Albuquerque, New Mexico, United States ARRIVE Hotel Albuquerque Full time

    Front Desk Manager Job DescriptionAt ARRIVE Hotel Albuquerque, we are seeking a highly skilled and experienced Front Desk Manager to join our team. As a key member of our hotel's management team, you will be responsible for overseeing the front desk, property maintenance team, and overnight agents. Your primary goal will be to ensure that our guests receive...

  • Front Desk Billing Specialist

    2 weeks ago

    Albuquerque, New Mexico, United States Albuquerque Health Care for the Homeless Full time

    Job SummaryAlbuquerque Health Care for the Homeless is seeking a skilled Front Desk Billing Specialist to provide comprehensive billing support to our finance, operations, and provider functions. This role will work collaboratively with primary care, dental, and quality and compliance teams to ensure accurate patient information is reflected in our...

IT Support and Help Desk for Managed Services

2 months ago

Albuquerque, United States Computer Corner - Albuquerque Full time $20 - $30
Job DescriptionJob Description

Ideal for Experienced Tech Problem-Solvers Who Crave a Lively Office Environment

START DATE: Monday, September 23, 2024

COMPENSATION: $20-30/hr - Non-Exempt Position ($40K to $60K per year Equivalent) - Non-Exempt Position ($20-$30/hr Equivalent)

Depending on Experience

$40K for 2+ Years of Tier 1 MSP Experience

$50K+ for 2+ Years of Tier 2 MSP Experience

$60K for 5+ Years of Tier 2+ MSP Experience

W-2, non-exempt


SCHEDULE:

Full-time

Monday - Friday

8am-5pm MST


LOCATION: Albuquerque, New Mexico (Jefferson & I-25)

90% At Our Headquarters, 10% Field Work (5hrs/week average)


NOTE: WE ARE AN AGNOSTIC MSP. MICROSOFT TO MAC, WE LOVE THEM ALL



At Computer Corner, we are committed to advising and supporting clients with trusted tech solutions that work for their unique businesses. We provide support and assistance that ensures data protection and confidence.

We are a close-knit team who like to have fun and geek out over technology (among other nerd things) together. If you have a passion for tech that motivates you to help others understand and leverage it, you're more than likely a fit for our team

We are currently looking for an Experienced Tier 2 Hero MSP Technician to perform network maintenance and provide exceptional user support that ensures our clients' technology systems operate correctly with minimal interruption.

This role works primarily from our headquarters 90% of the time and only in the field about 10% of the time (5 hours a week average), traveling to customer sites as required via company van or personal vehicle with mileage reimbursement.


Your Day as an Experienced Tier 2 Hero MSP Technician Will Consist of:

  • Implementing security measures for computers or information systems
  • Analyzing the security of systems, networks, or data
  • Resolving computer network problems
  • Supporting end users as they adopt security best practices, with a smile
  • Periodic on-site deployment of workstations, printers, and security agents.
  • Documenting network-related activities or tasks
  • Mentor the "junior" team members

If you're someone who...

  • Is tired of working with cherry-pickers OR primarily working in the field
  • Craves a fun and unique work environment with fellow tech nerds
  • Wants a tech role that will build a bridge to a cybersecurity career

...This is the job for YOU


Computer Corner Core Values

Team Focused: Our team is quick to jump in and help others, excited to solve problems together, determined to meet company goals, and always ready to laugh and celebrate a job well done.

Heart of a Teacher: Our motto is teach and be teachable, which requires us to be kind and patient in all situations.

Extreme Ownership: We seek excellence in ordinary tasks, own mistakes and apply learnings, and above all else: we do the right thing.

 

Work with Us, Grow with Us

We encourage continuous learning and self-improvement. For some, continuous learning is focused on becoming better versions of their current role. For others, the motivation is professional and personal development to earn the opportunity for promotion and increased responsibility.


Both types of employees are important to the success of Computer Corner and are celebrated accordingly. For someone looking to progress in their role, the Experienced Tier 2 Hero MSP Technician role naturally leads into MSP Team Lead or Service Delivery Manager positions.


NOTE: WE ARE AN AGNOSTIC MSP. MICROSOFT TO MAC, WE LOVE THEM ALL



Tier 2 Hero MSP Technician Key Responsibilities

1) Knock Out Support Tickets All Day Long

Success Metric: 100% Ticket Acknowledgement as of EOD.

Success Metric: Ticket backlog: closing tickets, both large and small, to keep up with the ticket flow and reduce the average age of tickets.

NOTE: Ticket cherry-pickers need not apply We need someone who is eager to solve every ticket they come across.

2) Solve End User Tech Issues & Offer Solutions or Additional Support

Success Metric: 6.5 hours of every 8-hour day are attached to progressing through tickets, delivering services, or researching a solution to a wider problem.

3) Deliver a WOW Experience When Delivering Support

Success Metric: Help the team generate high customer feedback scores by encouraging every user to complete a survey.

Success Metric: Help the team consistently exceed SLA expectations - how many tickets did you work that breached SLA?


Our Ideal Experienced Tier 2 Hero MSP Technician Has the Following Characteristics:

  • You're a checklist lover
  • You have hyperfocus that can be shifted quickly
  • Your passion for technology outweighs most things
  • You find joy in solving simple and advanced technical problems
  • Documenting and organizing things is a natural habit of yours
  • Looking for your ideal work family (which is a community of tech nerds)

NOTE: Cherry pickers need not apply We are looking for someone to eagerly handle and solve every ticket that comes to them


 Benefits & Perks:

  • Health, dental, and vision insurance
  • Simple IRA with 3% company match
  • 8 days paid time off and 7 paid holidays
  • Employee discount on tech products
  • Paid training, including paid certifications -
    e.g., CompTIA IT+ and A+, Microsoft certifications, and hundreds more
  • Proactive, ongoing professional and personal development
  • An easy-going environment and culture (we all enjoy what we do)
  • Birthday celebrations and the occasional potluck, barbecue, or field trip

COMPENSATION: $40K to $50K+ per year - Exempt Position ($20-25/hr Equivalent)

Depending on Experience

$40K for 2+ Years of Tier 1 MSP Experience

$50K+ for 2+ Years of Tier 2 MSP Experience

$60K for 5+ Years of Tier 2+ MSP Experience

OR


$20-$30 per hour - Non-Exempt Position ($40K to $60K per year)

 

APPLICATION PROCESS:

  1. Apply online
  2. Complete The ALL IN Assessment + Skills Test online within 24 hours of application (Approximately 35 minutes to complete)
  3. 30-minute Informal Virtual GTKEO Interview (Approximately 30 minutes)
  4. Online Skills Test (Approximately 35-45 minutes to complete)
  5. In-Person Deep Dive Interview (Approximately 2 hours)
  6. Team Shadow Day "Experience a Day in the Life with Us" (4 hours)