Help Desk Technician II

1 day ago


Albuquerque, New Mexico, United States Sandia Resort & Casino Full time
Job Summary

We are seeking a highly skilled Help Desk Technician II to join our team at Sandia Resort & Casino. As a key member of our IT department, you will provide technical support and assistance to our end-users, ensuring they have a seamless experience with our computer systems and software.

Key Responsibilities
  • Provide technical support and troubleshooting for computer software, hardware, and peripherals issues
  • Communicate effectively with end-users to resolve technical issues and provide solutions
  • Document and track all computer system work requests through our IT tracking software
  • Collaborate with System Analyst II to resolve complex technical issues
  • Perform daily end-of-shift reports and document all tasks and work orders completed
Requirements
  • Associates degree in Information Technology, Computer Information Systems, or related field
  • Three years of desktop support experience in a Windows environment
  • Two years of network support experience
  • A+, Network+, or Security+ certification preferred
Working Conditions

This position requires working in a 24x7 on-call environment, with the ability to work long hours under stressful conditions. The successful candidate must be able to work in a fast-paced environment and be able to multitask effectively.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and detail-oriented individual with a passion for technology, we encourage you to apply for this exciting opportunity.



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