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Medical Receptionist

2 months ago

Buffalo, United States Grider Support Services LLC Full time
Job DescriptionJob DescriptionGrider Support Services - Medical Receptionist

Overview:
We are seeking a highly organized and patient-focused individual to join our ambulatory team as a Patient Services Representative AKA: Medical Receptionist). As the first point of contact for our patients, you will play a crucial role in providing exceptional customer service and ensuring a smooth patient experience. If you have experience in a medical office setting and possess strong administrative skills, we encourage you to apply.

Pay Range: $17.90 - $19.00*
Position Type: Full-time, day shift (about 8am to 4pm)


Benefits include:

  • Work-Life Balance: Enjoy a schedule with no nights or weekends.
  • Comprehensive Benefits: Rich medical, dental, vision package with a 100% employer funded HRA
  • Generous Paid Time Off: 10 paid holidays, plus PTO and a sick bank.
  • Secure Retirement: 401(k) plan with a 3% match.
  • Pace of Mind: Employer paid life insurance policy and other voluntary life insurance offerings.
  • Extra Perks: Exclusive deals, discounts, and access to an on-site fitness facility.

Essential Duties of a Patient Services Representative:

  1. Greets and checks in patients upon arrival; Verify demographics, check insurance eligibility, collect and processes payments and co-pays
  2. Answers and direct phone calls, addressing patient inquiries and questions. Will redirect call to nurse/provider to note and triage urgent matters or other clinical needs.
  3. Schedule patient appointments and manage appointment calendar. Make new and follow up appointments, reschedule, and cancels appointments as needed.
  4. Verify patient insurance information and process authorizations
  5. Assists with patient registration prior to appointment and data entry
  6. Maintains accurate patient records in electronic health record (EMR) system as well as any paper files. Assist as needed with locating charts/pulling charts for the next day appointments or printing information from EMR and acquiring reports from outside facilities.
  7. Ensures patient confidentiality in compliance with HIPAA regulations
  8. Participates in staff development and staff meetings
  9. Provide excellent customer service with professionalism and strong interpersonal skills to ensure a positive experience for patients, vendors, and other healthcare team members
  10. Perform other duties assigned by management.

Minimum Qualifications:

Education:

High School diploma or equivalency

Experience:

1-2 years’ experience with front desk operations, patient scheduling, phone handling, and customer service, strongly preferred

License/Registration/Certification:

Specialized Knowledge/Skills:

  • Knowledge in Electronic Medical Records (EMR) and other medical office software
  • Strong organizational and time management skills with the ability prioritize tasks
  • Knowledge of medical terminology and basic healthcare procedures
  • Strong customer service skills to provide a positive experience for patients and their families

Grider Support Services, LLC. is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.

* The pay range listed is a good faith determination of potential base compensation that may be offered to a successful applicant at the time of posting. When determining pay, several factors will be considered including but not limited to location, specialty, service line, years of relevant experience, education, professional credentials, internal equity, and budget.