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Hotel Receptionist

2 months ago


Buffalo, New York, United States Buffalo Lodging Associates, LLC Full time
Job Description

Buffalo Lodging Associates, LLC is seeking a skilled Front Desk Agent to join their team.

Key Responsibilities:

  • Guest Interaction: Greet guests, complete check-in/check-out procedures, and obtain pertinent information.
  • Cash Handling: Handle cash, credit card information, and goods at the property.
  • Service Excellence: Identify guest needs, provide relevant information about hotel services and amenities, and respond to guest requests in a timely manner.
  • Reservation Management: Take reservations from incoming callers, input information into the hotel management system, and update/cancel reservations as requested.
  • Scheduling: Work a variety of shifts, including morning and evening shifts, with weekend availability required.

About Buffalo Lodging Associates, LLC:

Buffalo Lodging Associates, LLC is a hotel management company that emphasizes true hospitality. With a portfolio of 50 hotels, we've partnered with respected brands to provide a best-in-class hospitality experience and operational excellence.

Our Culture:

We're a community of welcoming, committed, and passionate associates driven to provide exceptional service. Our core values are Excellence, Passion, Integrity, and Inclusive.

Requirements:

  • Customer Service Experience: Previous experience in a hotel setting is preferred.
  • Education: High School diploma or equivalent is preferred.
  • Computer Skills: Knowledge of intranet, property management systems, Word, and Excel is strongly preferred.
  • Driver's License: A valid driver's license and acceptable driving history are required.

What We Offer:

  • Competitive Pay: $15.50-$16.50 per hour
  • Benefits: Medical, dental, and vision insurance, 401(k) retirement plan, paid vacation and sick time, paid holidays, tuition reimbursement, and more.

Equal Employment Opportunity:

Buffalo Lodging Associates, LLC provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression.